IT Business Executive

• More than 18 years of experience managing IT departments.
• CIO level success in global planning, capacity/cost projections and IT governance.
• Noted for leading global and cross functional teams in highly matrix environments.
• Consistently cultivating a collaborative team culture focused on delivering practical business results.
• Succeeded to implement IT solutions that streamline, enhance and standardize corporate processes, maximizing company performance and profitability.

Expertise areas:

Professional Experience

IT Manager Confidential

Selected to drive strategic vision as executive team member and collaborator produce strategies to improve client services levels, maximize capital expense ROI and control cost.

Direct the following areas for 500 users:

• Infrastructure,
• Telecom,
• Vendor management,
• IT procurement,
• Application Management,
• Help Desk areas
• Managed 30 total reports Managers, Telecom, IT, Development Estimated annual budget of US 10 Million.
• Responsible of Latin America project portfolio oversight.
• Direct responsibility in critical programs implementation. Managing 15 projects/program managers and 100 Business and vendor collaborators across Latin American countries us 30M estimated programs investment budget.

Committees member:

• Compliance committee
• Audit committee
• Strategy committee up to 500K authority project approval

Director and officer of:

• AIG Insurance Company Puerto Rico,
• AIG Latin America I.I.,
• AIG Insurance Agency Puerto Rico,
• AIG Insurance Company Aruba,
• AIG Insurance Company Jamaica.

Results/Achievements:

• ERP Migration project: Managed successful launch of Confidential Transformation program.
• Scoped Confidential
• Including new core system implementation, product and process standardization.
• 14 million estimated program budget
• Multicultural team China, India, EEUU and Latin America 60 professionals.
• ERP maintenance: Accounted for critical corporate initiatives implementations yielding 3 million in savings 2013 , which includes:
• Telecommunication design: Implemented new networking schema and negotiated new Telecom agreement resulting in savings of 1 million based over 5 years of contracted services .
• Data Center Management / Migration project: Transferred servers and applications to data-center in Ft. Worth, Texas. First AIG operation in Latin America to adopt shared services model for IT infrastructure.
• E-Commerce / B2B project: Web-portal implementation. Consumer Lines products A H, Auto commercialization and distribution web-portal. The portal is used to share information, repots, and documents and to quote/issue policies B2B from AIG to Brokers .
• Functional consolidation
• Systems reengineering,
• Process standardization,
• Products/portfolio analysis,
• BI solutions
• Infrastructure implementations
• Telecom reengineering
• Re-Branding: Led successful program to re-brand 14 companies across Latin American countries.
• BCP / DRP strategy: Established new business infrastructure continuity strategies to support all Caribbean business operations.
• IT Management: Yielded Caribbean FY13 results GAAP over budget, general operations expense below budget, and combined ratio 15 below the budgeted figure.

Regional Applications Manager Confidential

• Direct Latin America application management. Responsible to deliver a global projects portfolio and application services throughout Latin American countries in support of company's strategies.
• Accountable to maintain organizational capability and developed 5yr strategic plans around Application Development Management including demand management, vendor management, and project portfolio rationalization .

Results/Achievements:

• BI Project, Cognos, Cystal Reports: Implemented Business Intelligence solution in Colombia and Argentina for Claims and Issuance modules. Solution based in Cognos cubes and reports.
• ERP Implementation project: Managed successfully the development, implementation and post-implementation of Colombia core system implementation SISE - 2007 . Within a team of 30 professionals and a budget of 3 million dollars.
• ERP Discovery project: Performed discovery phase and vendor management role in the Panama SISE System implementation 2008 .
• System Centralization/Reengineering project: Led SRI Centralized Reinsurance system implementation for Mexico.
• Change Management, SDLC: Implemented Change Management policy in Central America and the Caribbean 2007 .
• PMO policies implementation: Implemented new PMO corporate office policies in Latin American countries.
• Privacy policy implementation project, Encryption, EMC: Designed and implemented hardware encryption solution based in EMC architecture over 14 countries in LA region.
• BCP / DRP Implementation: Led the BCP program for Colombia and Ecuador and implemented disaster recovery capabilities in both countries.
• IT Strategy, Application maintenance: Architected Regional Information Technology organization and established a foundation to enhance governance capabilities within regions, functions and Global Business Unit Organizations to include standards, architecture, sourcing, security, policies/procedures, SDLC and collaboration forums .
• IT Governance / Project portfolio: Oversee Latin America region wide programs. Project portfolio coordination and supervision, funding process and budgeting management, project oversight and tracking, vendor management.

Confidential

IT and Operations Manager

• Origenes is a retirement and life insurance company managed by Santander Bank in Argentina.
• Reported to the CEO, member of board of directors, in charge of 60 professionals managers, Telecom, IT, operations, and developers and 1500 users. Responsible for a 10 million dollar annual budget.
• Accountable for defining and controlling the objectives and budget of the area.

In charge of:

• Application Management,
• Operations
• Telecom and Technology departments.

Results/Achievements:

• ERP Implementation project: Implemented SIS Integrated System Net Based system with Oracle DBB and Crystal Reports accounted for more than 10 on operational cost avoidance.
• Infrastructure design implementation: Led and defined hardware and software infrastructure upgrade, migrating from a Digital/VMS infrastructure to UNIX/Oracle servers.
• ISO 900, Process improvement: Successfully led the ISO 9000 company certification. Leading a team of all companies' areas, including critical process.
• Restructuration: Led the operations merge and IT takeover of other companies of the sector Previnter, Torkinst, Unidos .
• Led the Data Center integration process with Santander Bank.

IT Manager - Confidential

• Responsible for a 20 professional staff, more than 400 users and 7 Million US budget.
• Accountable for defining and controlling the objectives, strategies and budgets of the area.
• In charge of Application Development, Operations and Technology areas.

Accomplishments:

• Company startup: As part of the Start Up committee responsible to develop an operations and IT plan definition and 5 year strategy. Personnel recruitment and setting objectives. Vendors and core system selection.
• Infrastructure design / implementation: Centralized Hosting in Banco Santander.
• ERP Implementation: System implementation and products development.
• E-Commerce / B2B: Web portal development.
• Regional leadership: Santander Insurance Latin American companies' integration.