Summary: An experienced IT professional with a proven record of accomplishment in the Enterprise environment. Supported IT organizations providing operational support for 10,000 servers and 90,000 end users to include Server Hardware, Active Directory, file and print sharing, web, email and application hosting environments, enterprise backup/restore, anti-virus and disaster recovery planning and implementation.

Key Accomplishments:

• Migrated Windows NT environment including 46,000 user accounts and 47 servers to centralized SAN-based Windows 2003 Active Directory solution utilizing 12 servers
• Deployed LanDesk remote desktop management software to 19,000 workstations allowing for desktop remote control, remote software distribution, and desktop hardware and software inventory reducing both issue resolution time and the number of desktop visits resulting in 120k annual saving
• Implemented Technical Change Control process for Server Support Organization
• Attained ISO compliance for Enterprise Systems Administration department
• Developed Disaster Recovery Plan to include file sharing and email environments

Skills:

Windows Server NT/2000/2003/2008R2/2012R2, IIS 6/7, Server hardware, Rack/Stack/Cabling, Active Directory, Group Policy, WSUS, DNS, DHCP, TCP/IP, RAID, VMWare Vsphere client, MS HyperV server and client management, Service Level Agreements, Availability Metrics, Enterprise Backup, Disaster Recovery Planning, ITIL Foundations

Employment History:

Confidential

Global Server Specialist L2

Responsible for daily operations of Dell internal data center servers, OS troubleshooting, hardware break fix, to include 6th-12th generation servers, blades and blade server chassis/enclosures

Confidential

Server Specialist

Responsible for daily operations, Support of MVSS customers nation-wide, Server HW and OS deployment, MS Hyper-V management and guest deployment, AD user adds move changes, GPO updates, OU moves, Server backups, Server Break-fix, Trouble ticket resolution

Confidential

IT Specialist

Responsible for daily operations, AD user adds move changes, Server backups, Server Break-fix, desktop system imaging and deployment, Trouble ticket resolution

Confidential

IT Infrastructure Manager

Responsible for daily operations, project implementation and strategic planning for Network LAN/WAN, Server, Storage, VMware, Web, and Exchange services

Confidential

Senior Windows System Admin,

• Support Windows server environment for Austin Information Technology Center, include the following:
• Plan, deploy, manage and optimize Microsoft-based enterprise solutions
• Windows Server installation and administration to include troubleshooting and root cause analysis as well as VMware client/instance installation and management
• Install and implement new releases and patches to the operating system software as well as firmware upgrades.
• Manage and administer internal IIS 6 and IIS 7 web servers.
• Create and maintain local documentation related to Window system administration related installation and configuration guides, as well as procedures and policies.
• Provide support to users, software vendors, and other administrators ie: database, application, network, other OS systems, backup, and storage administrators with problems, projects, and implementations.
• Participate in data center support activities such as Disaster Recovery, data replication, infrastructure support activities such as documentation, develop architectural diagrams, and troubleshoot performance issues.
• Track and document all system changes, problems, issues, and work tasks within CA's Unicenter Service Desk USD through change orders, service requests, incident and/or problem tickets.

Confidential

Windows System Admin

• Support Windows server environment for all State of Texas departments to include the following:
• ISEC compliance implementation
• Change Meeting representation
• Active Directory and Group Policy management and troubleshooting for 29 State of Texas Agencies
• Windows Server installation and administration to include troubleshooting and root cause analysis as well as VMware client/instance installation and management
• Data backup, restore, tape management using BackupExec and Novanet software
• Perform monthly server maintenance and patching via WSUS and Bigfix
• Perform 7x24 on-call duties

Confidential

Manager, Enterprise Server Support

Managed Email, Windows, UNIX and Storage support staff in 7x24 on-call environment.

Confidential

Manager, Enterprise NT Systems

Managed Austin, TX and Santa Clara, CA Data Center NT staff.

Server Operations Supervisor

Supervised System administrators in support of 7x24 manufacturing environment including 50 Windows and Netware servers and 9,000 end users

Sr Windows and NetWare Server Administrator

Senior System Administrator supporting 7x24 manufacturing environment including 40 Windows and Netware servers and 6,500 end users

NetWare Server Administrator / Desktop Support

System Administrator supporting 7x24 warehouse and spares depot environment including 9 Windows and Netware servers and 500 end users

Business Analyst/Programmer

Developed database and front end interface for application to track and help resolve problem customer invoices

Desktop Support/NetWare Server Administrator

Provided desktop support and server hardware builds and administration for office and warehouse environment