NOC Analyst Resume Profile

Skills

LAN and WAN support experience	6 Years	2014	2 - Proficient
Network management software tools and agents	5 Years	2014	2 - Proficient
Network General/Netscout network sniffer exp.	3 Years	2014	2 - Proficient
Remedy ticketing system	5 Years	2014	2 - Proficient

Employment History:

Confidential

NOC Analyst/Engineer

Responsibilities:

Monitor alerts and work Trouble Tickets created and assigned by the SSA NOC
Monitor alerts and work trouble tickets auto generated by the AT T Network systems.
Isolate and resolve end-to-end connectivity issues within CPE router and Telco circuit, including coordinating any required testing or dispatch among the site, vendor s , and Telcos/Access Provider.
Monitoring of applicable Network Operations Center NOC , Network Management software Tools and agents.
Provide updates to the customer on on-going issues.
Manage escalations on critical or long outages
Develop and improve techniques and procedures.
Coordinate maintenance activities within the cloud where such activities directly impact SSA
Coordinate Circuit re-home
Perform Site Acceptance on new cutovers
Interface between DNE and the AT T Managed Internet Service
Maintain all AT T circuits for the customer
Coordinate and manage Telco dispatches to the dmarc
Perform quarterly PE Audit
Interface between the SSA divisions DNNSO, DITM, DNE and different AT T
Coordinate dispatches with Concert Technicians to troubleshoot and resolve inside wiring issues.
Used remedy ticketing system for trouble ticket assign by customers.
Physically install cat5, cat5e, and cat6
Structures cabling distribution system.
Configure, monitor, and insure connectivity of LAN and WAN support sites.
Managing and servicing the enterprise done with extensive use of: HP OpenView, Spectrum, Cisco Works, and AXON, Network General Distributed Sniffer, and Expert Sniffer products.
Terminate, assemble and install 8pin modulator connector and coaxial connector
Accurately test copper and fiber multimode and single mode
Diagnose and correct copper and optical fiber problem
Maintain and reference industry standard including ANSI, EIA/TIA
Miscellaneous
Excellent communications and interpersonal skills
International experience in a variety of countries handling geographically diverse teams and operations.

Technical Skills:

Skills	Experience
Systems/Technical Skills
Cisco IOS and CatOS	4 years
Network Monitoring Tools HPOv, Netcool, Smarts, Tivoli, Cacti,etc	4 years
Windows 2003 Server/Active Directory	4 years
Windows XP Professional	4 years
Windows 2000 Server/Active Directory	4 years
Windows NT 4.0 Server/Workstation	4 years
Microsoft Routing and Remote Access	4 years
Microsoft Office 4.3/97/2000/XP/2003	4 years
MS DOS	4 years
Hardware Skills
Cisco Routers/Switches	4 years
Server Class HP and IBM	4 years
Copper Cabling	4 years
IBM PCs	4 years
RAID Devices	4 years
Protocols Skills
TCP/IP, DNS, SMTP, FTP, Telnet	4 years
DHCP, WINS, SNMP, NetBios	4 years
NFS, NIS, IPX	4 years
MPLS, Frame Relay, EIGRP, OSPF, BGP	4 years

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