Professional Synopsis

• - Problem Management - Operations Management - IT Quality Audit
• - Change Management - System Development Implementation - Quality Assurance
• - Project Management - Service Delivery - Program Management
• A techno-manager with over 10 years of rich experience
• Insightful experience in Operations Management, Onsite / Offshore Technical Support, Delivery Management, Software Installations, Projects, Systems Support, Knowledge Management and Customer Support.
• Proficient in developing streamlining systems with proven ability to enhance operational effectiveness and meet / exceed operational goals within the cost, time quality parameters.
• Insightful experience in Project Management activities including project scoping, estimation, planning, Risk Management, finalisation of technical / functional specifications, resource administration optimisation and quality management of the product / software application.
• Experience in handling a wide variety of assignments and positions, with a history of job progression adept at incident/problem/change management, trouble shooting and problem solving.
• A dynamic leader with proven abilities in building and managing teams, including performance management, mentoring, training developme nt of team members.

Organizational Experience

Confidential

Technical Architect

• Service Delivery of Key SOA Development environment Services as set forth in the Global Architecture Service Catalogue
• Handling Incidents to Production/Development Incidents faced by Development environment users
• Design processes to effectively manage system failures, support and recovery
• Provide expertise in application issues where appropriate JIRA, Jenkins, STASH, Git, PPM App
• Architect the Project Portfolio application processes so as to enable smooth functioning of the project management processes.
• Troubleshoot issues in applications before escalating to vendor/infrastructure teams.
• Responsible for tracking license usage, application/system capacity and availability of development/production environments.
• Ensuring timely forecast for any cloud based deployment/scaling of environments.
• Reporting/Review meetings on KPIs/SLAs with senior management and users.
• Work with development teams following agile development methodology and be involved in sprint planning.
• Communication and Rollout of development/production environment components. Coordinate multiple teams to enable smooth roll out of application environments.
• Plan, model, build and train offshore team to provide level 1/2 support of components of development environment.
• Responsible for financial budget of the Project/Development environments.
• Monitoring process effectiveness and proposing changes for continuous improvement.

Technical areas of work included:

• Working with Planview PPM Solution with 7 windows 2008 servers in a virtual environment
• Worked with SQL DB schemas and made custom SQL scripts for bulk updates, custom changes etc
• Worked on SQL Multi Dimensional cubes to customize analytics reporting
• Worked on SAP Business Objects XI 3.1 SP4 and Sharepoint 2010 for producing reports
• Server Log analysis for troubleshooting issues and identifying and applying fixes.
• POC of new open source applications of Linux environments e.g. included Thoughtworks Mingle with PostgreSQL DB, JIRA, STASH with mysql DB.

Confidential

Developer

• Key role entailed developing backend and front-end code using Microsoft Technologies. The Faculty Management system is supposed to hold the repository of information about the faculties and the operations of the Business department. With reporting features to enable faculties view information about classes, research papers etc.

Confidential

Role: Developer, Designer and Project associate

Principal Process Consultant freelance

• Key role entailed procurement and management of new client projects, while working towards a sustainable business model for clients to deliver better with existing and new technologies. Employing process and project management guidelines to enable speedy adaptation to non-chaotic technology service delivery.

Confidential

Role: Developer, Designer and Project coordinator

Technologies/Tools: Web hosting, SEO, Plugin administration for DNN, Advanced DNN configuration.

Details: This project is a Flash Media streaming solution for streaming live content downlink from Shalom Television Channel, a Malayalam Language telecast from south India. The Flash Media Encoder 3.1 runs on a Xenon Processor system with an Osprey Capture card, which captures downlink content from a satellite receiver. The objective was to deliver a scalable solution to enable viewers across the globe to receive Shalom TV programming through the web.

Role: Administrator, Procurement coordinator, Project Coordinator and Hardware Support.

Technologies/Tools: Windows 2008, SQL Serve 2005, Windows Media Streaming Server, Roku Brightscript, Adobe Flash Server, Wowaza Media Server.

Confidential

Manager Service Excellence

• Key role entailed Management of ongoing certification status for ISO 20000, Internal Audits and Process trainings, Process Re-engineering, Transition of new Services and Plan, execute and monitor Quality Initiative Projects.
• Review of business processes to identify bottlenecks and propose solutions for delivering value to customer.
• Develop projects for service excellence, setup project plans, and assign resources with timeframes and critical milestones based on critical success factors required by customer.

Confidential

Role: Project Manager engaged in

• Studying and documenting existing processes, Identifying process bottlenecks,
• Design of efficient solutions working with different operations teams, Imparting Process Training and trainings on Technology Products like Desktop firewalls, Email clients and Tools like Remedy and Apropos.
• Monitor and control processes though audits, spot checks, one on one session with team managers and members. Organize for and participate in external Audit along with point of contact to receive information regarding audit and responsible for remedial measures.
• Conduct project closure through signoff with operations team and designating ops members as owners for ongoing action plans.

Confidential

Role: Project Manager engaged in

• Stakeholder analysis, Scope detailing, making the work break down structure along with onsite team, estimation of resources and time frames and define the goals and objectives of the project along with the project sponsor.
• Build project plan and assign responsibilities, monitor execution of plan through reviews and metrics, control process improvement initiatives
• Review, analyze and document processes and identify areas of improvement and maintain control information system for approval, access, creation, review, routing, storage, retention, and archiving.
• Project closure through signoff from the customer management, Microland management and ops team. Along with closure documentation of lessons learned and archiving of other project documents.