Field Manager Resume Profile

Summary

Energetic management professional. Results-oriented Manager who thrives in fast-paced and competitive environments.

Brings strong analytical and problem solving skills. Emphasis on increased profits and customer satisfaction. Natural

leader and skilled mediator who excels at bringing out the best in all employees.

Highlights
Restaurant management	Employee engagement
Operations management	Team building
Proven leader	Management of remote employees
Adaptable	Scheduling

Desk Side Support Coordinator

Confidential

Randstad Technologies

Manage a team of fifteen IT Technicians throughout the Southeast, for IBM. Assigns and tracks open tasks for Desktop

Experience

Support. Project Coordinator within the Desktop Support team. Provided daily oversight to Technicians responding to Service Requests via information. Coordinated projects, to include voice/data roll-outs, root cause analysis and resolution, and hardware implementations. Projected deliverables, resources, dependencies, and time allocation and drove team through execution. Vendor management, coordinating phone and cabling services. Coordinate with vendors Phone, Cabling, etc. as well as LOBs ensuring systems stability. Responsible for meeting SLAs for both self and team. Facilitated conference calls, and ensured communication to all parties.

Field Manager

Confidential

Manages telecommunications staff. Implement and maintain policies and procedures for installing, troubleshooting,

repairing and maintaining wireless telecommunications equipment. Supervises and coordinates professional, technical, and non-technical staff by establishing performance measures, goals, objectives and priorities, providing direction and feedback, and ensuring assigned projects/tasks are completed accurately and by the specified due date. Develops project schedules and processes to ensure user satisfaction, project continuity and the timely delivery of services. Prepares regular progress, project status and problem resolution reports regarding status of telecommunications construction plans.

Restaurant Manager / General Manager

Confidential

Oversees and manages all areas of the restaurant. Staff, train and develop hourly employees through orientations,

ongoing feedback and by conducting performance reviews. Closely monitor the safety of the restaurant guests and staff
through execution of food safety and restaurant safety standards and guidelines. Setting budgets and/or agreeing them
with senior management. Checking stock levels and ordering supplies.

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