Summary

• Dynamically skilled telecommunications professional seeking a position in Engineering/Operations. I am a Bilingual Spanish and English Established reputation as a results-oriented team member for completing projects as specified while exceeding customer satisfaction. USPS Confidential Security clearance.

Experience:

NOC Technician II

Confidential

• Troubleshoot signaling T1,56k circuits with LEC's, VendorTop of Form 1
• Bottom of Form 1
• , SS7 signaling support, ISUP, TCAP, ETC.MMS, NM, ISDN-up Sigtran , SIP Signaling, SS7 over IP,M2PA, M3PA. Using Remedy ticketing system.
• Open tickets, with LEC on 56k, T1 and DS3, routers, giges, E-line downs, VPNS, followed the protocol, tested in house first, then escalated accordingly and tested H2H with all carriers until resolution.
• Performed STP reloads on maintenance window using unix. Troubleshooted actually servers completely down. Obtained access to troubleshoot, verified LSMS datbase, line validation, Telecordia.

Telecom Technician Gov/Commmercial

• Tested and turned up customers' orders and performed hot cuts for internet and government accounts. Verified provisioning, enabling framing or line coding if needed. Worked with key vendors such as Qwest, AT T, Verizon Core, Embark, etc to resolve failures. Utilized state of the art technology and testing tools such as UUNET TACACS, stress ping test, telneting to customer's gateway hubs and interfaces or ATM and performing hub-configurations, Protocol ICMP , IPSM Also Naviscore, HP OpenView, GUI, allowing access to lucent/Frame Relay circuits provisioning PVC's, LPPORTS, up/down, loop timing. Selected to work on several large government projects: USPS, DHS, SSA, USCG, DOI, DOLNET, ETC Troubleshooted over lucent, juniper and Cisco switches, performed encapsulation, LMI changes, etc. Worked with Telco install technicians on cabling test plants, turn ups, certified test reports, twisted pairs, copper, coax and optical fiber on Fed government customers and non-government. Working with applications, Mecca, NEtpro, UPI, WEBGOA, SNM, eASR, DLR, eWPTS, CAMEO, NETtool, OASIS, ART, BMIS, ETMS ehelp, F E, TCOMS, TIRA Private IP , ORC, ITS, Hyperlink/ECM, ELA/PTA.OASIS. HDSL. Cisco IOS. Worked With Win 2000, UNIX, WinXP, MS Office, Symantec AntiVirus, Ghost, SQL applications.
• Maintained surveillance to company structure 24/7 NOC and a data center, ensuring full functionality of voice recognition platform IVR . Accountable for all shift work, and wrote report to brief the next shift. During design phase worked with developers, tested and run scenarios to be included in the design phase to prevent late defects. Assisted monthly maintenance window, rebooted servers, performed patching. Tested and provided input in maintenance rolled back due to a failure. Assisted clients technician to upload servers into Convergys platform, console CSS- switches, IP and apache servers, VERITAS clusters, and call distribution servers, VXML, WEB LOGIC, etc. Supported MCITPV, unify and EWARE systems, call recording system against slamming. Prioritized tickets in ticketing systems, such as, rational EWEB, clear quest, VMS and issue tracker.
• A global Hospitality/hotel, one of the most distinguished and historic. As a TSA, I ensured all clients including heads of states, prime ministers, and all type of VIP's get their food and beverage or any type of request in a time manner within the hotel.
• A global hospitality/hotel company with widely recognized around the world With 472 properties. Performed server job, performed excellent job as a server but also assisted the HR department in providing speeches to co-workers during company meetings.
• A fortune 500 company providing voice and data product to small and medium sized businesses. ACTING NOC Supervisor. Maintained surveillance to company structure, including a state of the art 24/7 NOC and a data center, ensuring full functionality of voice and data. Monitored voice/data NMS platform thru hourly diagnostic checks on a state of the art technology 24/7 NOC. Including whats up gold, cisco works. Worked on special projects: USPS obtained security clearance , Wachovia, Progressive, etc. Followed escalation protocols on disasters via text/email page system provided prompt notifications and joined conferenced bridges. Tracked and monitored post mortems and kept general notifications in logs to brief the next shift Isolated failures/outages thru assessing elements such as DMS 500, OPC'S, ANX's, XP surf point to point radios RF, passports, reunions, point to multipoint radios , digital GHZ Microwaves Antennas. CNAM, LNP, downloaded ANIS'S into Teligents network, and Frontier, LD network 800 toll free.
• Develop a down the Road Committee, bringing Church leaders, schools leaders, community leaders to discuss find solution to major city crisis such as school drop outs, substance abuse, early pregnancy, homeless, etc.
• Confidential, a silver medal present to me by the US Congress and The White House for initiative, self-development and community service. IMMIGRANT OF THE MONTH, published by The HUDSON Institute