Range of Experience

Mr. Wilson has a very strong background in the computer and business field, which merges well with his education and training in information systems. He has over twenty years of experience in specialized network, telecommunications, and software applications and he has sixteen years of experience in systems analysis and administration.

Technical Experience

• Applications: Active Directory 2003/2008, Microsoft Exchange/Exchange Online/Office 365, Microsoft Lync, Microsoft ForeFront, Microsoft PowerShell 2.0 3.0, Microsoft SharePoint, Symantec AntiVirus, Lotus Notes/Domino 4.x, 5.x, 6.5.x, 7.0.x 8.5.x, Lotus Quickr 8.x, BlackBerry Server 4.x 5.x Domino Exchange , VMWare, BrightMail.
• Operating Systems: Windows Server NT/2000/2003/2008 , XP, Vista, Windows 7/8 32-bit 64-bit
• Certifications: BlackBerry Certified System Administrator
• IBM Certified System Administrator Lotus Notes and Domino 6/6.5
• Certified Lotus Professional System Administration Release 5
• Certified Lotus Specialist Application Development Release 5

Work Experience

Confidential

Collaboration Administrator/Team Lead

• Confidential is a local city government with approximately 3000 users across various locations within a 15 mile radius. Over the course of three years, CoA's email infrastructure has been in a constant state of transition. Early on, there was an upgrade from Lotus Notes 6.5.x to 8.5.x. Shortly following the completion of that upgrade, there was a migration to Microsoft's Business Productivity Online Services BPOS . Four months after the wrap-up of the BPOS migration, the transition to Microsoft Office 365 O365 began.
• Since this most recent transition, Confidential's daily responsibilities have been to maintain and administer the enterprise messaging environment, to include: Microsoft Exchange Online, Lync, SharePoint Online, Lotus Domino legacy apps , Active Directory, ForeFront, Encryption and DLP, Archiving, and mobile/tablet devices. He also collaborates with other departmental staff as needed to help improve the City of Alexandria's overall IT capabilities.
• Mr. Wilson's biggest challenge to date has been to ensure that users continue to receive quality service while learning how to manage an email environment within a hosted environment. With limited resources and tight deadlines, Mr. Wilson and his team were successfully able to move 3000 users through three different email platforms in less than three years. This required a great deal of flexibility and creativity to adjust to unexpected issues, management expectations, and requirements that frequently arose. Current projects center around O365 Email Encryption/Data Loss Prevention, Directory Synchronization upgrade, Email Archiving/E-Discovery, and evaluating various AD integration tools to provide a single sign-on solution for the enterprise.

Confidential

Domino Administrator

• Confidential environment consisted of a user base of about 5,000 users. Their mail environment was running Domino 7.0.x and was supported on both the PC and Apple platforms.
• Although Mr. Wilson did provide day-to-day Domino Administration, he was primarily responsible for managing the BlackBerry environment. This included periodic administration tasks, providing documentation, training users and help desk technicians, as well as troubleshooting device issues. Mr. Wilson also performed an infrastructure review of the BES environment and supplied recommendations based on best practices and security policies. Metrics were also gathered for both the BES and Domino environments on a weekly basis and presented to the IT director.

Confidential

Senior Messaging Administrator

• Confidential had more than 80,000 users worldwide, which required tier 1, 2, and 3 support for their electronic mail system. Their mail system consisted of mainframe, cc:Mail, Lotus Notes, and Microsoft Exchange.
• Mr. Wilson was the team lead for the Electronic Messaging Operations Team Tier 1 and Tier 2 . This team was responsible for basic troubleshooting and maintenance of servers as well as providing end-user support to high-level users. Daily duties included registering users and mail files, adding users to groups, maintaining access control lists, maintaining server connection documents, and monitoring all Domino servers. Mr. Wilson was also responsible for migrating users from cc:Mail to Lotus Notes/iNotes, and maintaining probes and alerts for each server.
• Confidential then became the team lead for the Tier 3 team whose primary focus was to support the Active Directory/Exchange Migration ADEX project. Not only was the Tier 3 group responsible for migrating CBP users from cc:Mail and Lotus Notes to Microsoft Exchange but they were also responsible for maintaining the overall health of the e-mail systems of CBP.Confidential also served as the BlackBerry device subject matter expert where his duties included monitoring the BlackBerry servers both Domino and Exchange , registering/supporting users, installing devices, creating documentation, and developing a BlackBerry Support team. He was also instrumental in trying to centralize everything that had to do with wireless devices to include purchasing, acquiring, activating, and redeploying both BlackBerry devices and smartphones.