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Operations Analyst Resume

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Norcross, GA

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SUMMARY OF QUALIFICATIONS

  • Proven interpersonal, communications and multi-tasking skills and adapt to achieve individual and team goals.
  • Ability to handle high level of administration access and maintain confidentiality.
  • Consistently completed customer service requests and resolved problems within Service Level Agreement timeframes.
  • Able to negotiate and problem solve quickly, accurately, and efficiently.

Professional experience - HealthCARE

Confidential- Marietta, GA, (2007-2009) Impact Specialist
Confidential- Lawrenceville, GA, (2004 -2007) Part Time Computer Operator

  • Responsible for troubleshooting and support of applications, processes, PCs, printers, and network routers.
  • Creating, resetting and deleting accounts for Horizon Patient Folder, Physician Portal, Windows and Cisco VPN
  • Supported the following applications: McKesson Physician Portal, Meds Manager, AdminRX, and PACS-Horizon Medical Imaging), MEDITECH eMars, Misys Lab and Hospital Information Systems (HIS)
  • Monitoring includes console events and batch monitoring and recovery.
  • Monitoring the transcription and QA backlog in DocQmanage.
  • Resolve routing issues for jobs stuck in transcription and stat request.

Professional experience – Software 

Confidential- Norcross, GA (2010 – 2012) Operations Analyst
Confidential- Atlanta, GA (2002 – 2006) Senior Service Desk Analyst/Data Center operator
Confidential- Alpharetta, GA (1998 - 2001) Lead Technical Analyst

  • Daily executing and modifying SQL queries in Microsoft SQL Server 2000 & 2005.
  • Tracking cases and defects using Quality Center
  • Troubleshooting servers on VMware and HP ILO
  • Used put, get, ftp and telnet commands to troubleshoot. Used putty to access the HP-UX
  • Created, deleted and reset various software accounts for users
  • Managed the Legato NetWorker and Symantec Back Exec backups
  • Troubleshooting file transfer issue and manually transferring files.
  • Utilize network management solutions to proactively monitor and maintain the network/system environments
  • 2nd level support our end-user for software installs and upgrades. Managing triages
  • Provided technical support and junior administration duties with Active Directory, AT&T, Intercall, Jabber, Microsoft Exchange, Media Management System, Oracle, WebEx, VPN and terminal services.
  • Maintained Oracle accounts and responsibilities.
  • Adhered to Sarbanes-Oxley (SOX) standards.
  • Engaged in project management functions to double check PCs/ laptops were scheduled and made updates to Microsoft project
  • Trained to use Toad (SQL) software to extract and report data from Oracle for adhoc reporting.
  • Providing troubleshooting and support for Point of Sale register
  • Using connection tools such as Remote Assistance, Remote Desktop to monitor and connect to store computers

Education

Bachelor\'s Degree in Mathematics and Minor in Business Administration - Confidential College 
UNIX Overview & Basic Administration - Confidential Educational Services
Basic/ Intermediate SQL training - Confidential Technical College
Certified CompTIA Network+ 2009 and Server+ 2005
Certified Medical Assistant – Confidential Healthcareer Association (NHA)
Microsoft Certified Professional, NT Server 4.0 and NT Workstation 4.0
H2K Infosys - QA Testing & HP Quality Center

Areas of Expertise

Operating Systems: Windows, AS/400, HP-UX

Software Programs: WebEx, Heat, Support Magic, HP Openview, Putty, Legato, NetCool, Project Insight, Active Directory, IIS, Maestro, Tuxedo, Cisco VPN, PC Anywhere, Argent job scheduler, TOAD, Putty, VMware, Foglight, SNA Manager, Solarwinds , ETime, QCare, DocQmanage, DocQscribe and Microsoft Project & SQL Server Management

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