Senior Lab Technician Resume Profile

OBJECTIVE

For a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

TECHNICAL EXPERIENCE AND CERTIFICATIONS

I am a Team Lead, 3rd level Sr. Desktop, Laptop, and Hardware technician with over 25 years' experience including 5 years executive support technician.
Provided Desktop, Laptop Support for Microsoft Windows 8, 7, Windows NT 4.0, Vista, XP, Server 2008 and 2003 Microsoft Office 2010, 2007, 2003, and 2000 including setting up and configuring Microsoft Outlook. Supported and configured Name Brand Tablets, I-PAD, I-Phone and BlackBerry devices. Worked with Lotus Notes, TCPIP, DNS, Peregrine System, Impact, Triage Tools, SMS, VPN, Remote Access, CISCO software, Active Directory, SCCM, Remedy, Service Center, Enterprise Server, Setup and configuring Network printers-drivers and many other software packages.
Currently working for IBM as a SR. Desktop supporting over 3000 users across the country at Chubb Corporation World Headquarters
Responsible to make sure all technicians are up to date on tickets to meet SLA requirements. I am also hands on in supporting client's desktops, laptops, tablets and configuring network printers. HR responsibilities. Work with upper management to make sure all tasks are completed.
With Prudential I supported 3000 users including executive support for 5 years working with CEO's, VP's and directors. Also was a Director/Team lead responsible for 14 technicians with all daily activities including HR and other responsibilities in the desktop environment.
Provide instruction for technicians' on the proper procedures for deploying and maintaining all hardware and software.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support 3rd Level /Team Lead Provide support for Windows 7, XP, Lotus Notes, VPN, Remote Access, Active Directory, Microsoft Office 2010, 2007, 2003- Outlook and other applications. Configuring TCPIP, DNS, SCCM and Swimage.
Responsible for technicians to complete all tasks and provide assistance and support.
I supported all Desktops, Laptops, and Printers. Trouble shoot software and hardware issues.

Confidential

Desktop/Laptop/Help Desk Support Lead

Provide laptop support for Windows XP, Lotus Notes, VPN, Remote Access, Loansoft, Active Directory, Microsoft Office, Outlook and other applications. Configuring TCPIP, DNS
Supports all users across the country
Responsible for technicians to complete all tasks and provide assistance and support

Confidential

Prudential Financial

Executive Support Sr.Desktop/Helpdesk Support Engineer- Certified Hardware -Team Lead
5 years in supporting executives and admins
Analyzed and resolved all customer problems at first contact
Consultation with customer on the utilization of support groups such as LAN Admin, Networking
Perform root cause analysis and implement preventive procedures
Was responsible for defining and implementing process and tool improvements
Responsible for the configuration and setup of hardware and software for servers.
Completed repairs on hardware products, and troubleshoot hardware and software products.

Confidential

Lab Manager/Field Engineer

Responsible for network installations, cabling, configuring Compaq and HP Servers for many Fortune 500 companies.
Provided desktop support for all the latest software such as Word, Excel, and Lotus Notes etc.

Confidential

Lab Manager/Senior Lab Technician

Managed 35 technicians in production control and in the parts department.

Confidential

Sales/Staff Engineer

Received awards for the most new customers for 3 consecutive years
Recipient of special award for the most sales in 1 year including sale of a 1 million dollar service contract.

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