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Files Manager Resume

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Objective:
To obtain a full-time Clerical position,that will allow me to use my skills,

Skill Highlights:

  • Data entry (production)
  • Filing by Protocol numbers
  • Customer service
  • Excellent communication skills
  • Multitasking
  • Type 45 WPM
  • 10-key proficient
  • Bowe Bell & Howell 3600 Scanner
  • Familiar with SAP system

PROFESSIONAL EXPERIENCE:

Confidential, Wallingford, CT 2010-present

Study Files Management/File and Archiving Clerk

  • Support clinical trial project by sorting documents according to protocol sites.
  • Organize and maintain file system.
  • Scan documents into the ESF docbase, using Input Accel software runs.
  • Pickup Mail, distribute according to department.
  • Assist staff in day to day office function to ensure efficiency.

Confidential,Rocky Hill, CT 2008-2009

Loan and Loss Mitigation Collector

  • Responsible for collection of outstanding and past due auto loan accounts.
  • Set up payment plans for customers with hardship circumstances.
  • Comply with consumer collections process and operations.
  • Able to analyze, negotiate, and make independent decisions.

Confidential, Rocky Hill, CT 2007-2008

Document Preparation Associate 1

  • Assure preparation and availability of all required documents.
  • Proofread client documents to ensure accuracy.
  • Apply and maintain knowledge of State requirements for various forms.
  • Train new hires in all office systems and databases while keeping abreast of new applications that increase efficiency and productivity for management and clients.

Confidential,New Britain, CT 2007-2008

Data Entry Clerk

  • Verify ATM applications to ensure proper submission.
  • Alpha and numeric data entry (production based).
  • Review documents for accuracy.
  • Fax applications to bank branch for signature and changes.
  • Fax and copy documents as needed.
  • Identify and report unusual situations affecting productivity, quality and effectiveness of data flow to team leader.

Confidential,Berlin, CT 2005-2006

Scale Operator

  • Ensure that trucks are properly positioned on inbound/outbound scales for accurate weights (over 50 vehicles daily).
  • Verify driver’s paperwork to ensure accuracy.
  • Communicate with yard operation personnel to coordinate load destination and handling of material.
  • Assure adherence to interstate regulations.
  • Sort and collate daily tickets.
  • Assist in Clerical and Data-entry as needed.
  • Demonstrate ability to perform in fast pace environment.

Confidential,Norcross, GA 2003-2005

Customer Service Representative

  • Answer multi phone lines.
  • Handle customers effectively by identifying needs, resolve problems.
  • Dispatch technicians when required.
  • Data-entry.

EDUCATION:

Diploma: Confidential School Adult Education Hartford, CT.

ACCOMPLISHMENTS:

  • Excelled within deadline-intensive environment, ensuring accurate and on time completion of all projects at Bristol Myers Squibb Pharmaceutical.
  • GMAC Key Performance Indicators, ranked within the top 10% percentile among all employees..
  • State of Connecticut Certified Scale Operator.

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