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Field Network Technician Resume Profile

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VA

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SUMMARY

Seven years experience in technical support including four as first tier IT operations and data center support for Seattle division of the largest retailer-owned grocery wholesaler in the western Confidential, as well as IT operations support for Starbucks Coffee Co. at their corporate headquarters, and experience as a field network technician. Outstanding track record for cordial and professional customer service, problem identification and resolution, detailed and concise communication of information, as well as general organization and the ability to shift focus and prioritize when events require it. Extensive experience administering data center software and hardware as well as training new staff to use it. Consistently reliable and responsible.

EXPERIENCE

Confidential

Field Network Technician

  • Performed network installation of copiers and printers for POA customers around the Puget Sound area.
  • Performed backups and transfers of copier address books and user authentication information using PageScope Data Administrator.
  • Configured copier functions and print drivers to suit customers' needs.
  • Responded to network trouble calls for scan-to-email/folder issues, network connectivity problems such as DNS and SMTP issues, print driver issues, PC installations.
  • Configured mobile devices for scan-to-email and printing.

Confidential

IT Operations Analyst

  • Responded to service events remotely on Windows servers, investigated reboots, investigated network device alerts.
  • Monitored and maintained failed server devices, parts and service ordering, inventory.
  • Monitored production and development backups on AS/400 systems.
  • Monitored BMC Control-M job scheduler and ticketed job abends, performed Control-M tasks for on-call support teams.
  • Administered user accounts on AS/400 systems.
  • Monitored and ticketed HP OpenView messages concerning servers and data systems.
  • Performed weekly voicemail backup.
  • Performed monthly tasks such as ghosting workstations for Operations Support systems and office environment.

Confidential

Senior IT Operations Analyst and Production Control Support

  • Evaluation and automation of production environment processes and maintenance using Perl, Ruby, Shell.
  • Maintained production environment integrity, reviewed production implementation/change requests.
  • Production environment planning and coordination for server downtime, job scheduling for holidays.
  • IBM OnDemand administration security and report implementation .
  • Change control administration for 25 applications.
  • Veritas NetBackup administration, performed backups and restores for programming staff and DBA.
  • Trained new staff.

Confidential

IT Operations Analyst

  • Monitored 1000 script runs per shift through the Tidal Enterprise Scheduler.
  • Analyzed script failures and restarted them after verification of cause and resolution.
  • Monitored HP OpenView messages for 75 servers and data systems.
  • Monitored warehouse and data center print using IBM Infoprint Manager, responding to problems as they arose.
  • Maintained and repaired Printronix label printers for warehouse.
  • Monitored backups and restores through Veritas NetBackup.
  • Managed LTO backup tapes for off-site storage.
  • Received data center deliveries as well as visitors such as technical personnel.
  • Investigated Unix script logs to determine cause of job failures.
  • Created and took ownership of production environment incident reports and procedural documentation.
  • Took over for help desk after hours.

SKILLS

  • Platforms: Windows XP/7/8/Server 2k, 2003, 2008 , Unix AIX , Linux Ubuntu, Mint , AS/400.
  • Scripting: Python, Ruby, Shell, Perl, HTML/CSS.
  • Software/hardware/network installation and configuration.
  • Program familiarity: MS Office, Outlook, Sharepoint, System Center, VMware, Citrix, BMC Remedy, BMC ProactiveNet Performance Management, Control-M, HP Network Node Manager/OpenView, HP Systems Management Homepage, iLO, Attachmate Reflection, IBM Lotus Notes, Tidal Enterprise Scheduler, PageScope Data Administrator.

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