Customer Service Representative resume New Jersey usa - Hire IT People

Education:
Confidential, Parsippany, New Jersey
Computer Networking and Security
Confidential University, Union, New Jersey
BA in English

Certifications:
A+, Network+, Dell DCSE SoftSkill, Security+, CCNA

Computer Skills:
Active Directory, Cisco Routing & Switching, MS Office, Oracle VirtualBox,
SUSE, Ubuntu, VMWare, Windows XP/Vista/7/Server 2003/Exchange Server

Recent Accomplishments:
Designed and built SOHO network implementing wired and wireless
technology, network printer, and multiple operating systems

Work Experience:

Confidential, (February 2012 June 2012)
Rochester Hills, Michigan

Dell Refresh Tech for VA hospitals in NYC Metro area
Staged and imaged computers for Windows XP and 7
Deployed computers at user locations
Configured printers and installed software via network shares
Obtained Level 2 Security Clearance

Confidential, LLC (August 2011 October 2011)
Parsippany, New Jersey
Intern

Company inventory
Configured SSL-VPN units
Evaluated network setups using Total Network
Provided remote support to clients via Remote Desktop Connection
Secured data via shadow copy for clients
Setup 24/7 off-site server monitoring for clients
Triaged incoming phone calls

Confidential, (September 1999 November 2010)
Berkeley Heights, New Jersey
Customer Service Representative

Answered customer concerns regarding billing, shipments and credits
Streamlined customer service procedures, using Goldmine, Excel, and Outlook
Maintained library automation and cataloging specifications for large school district
library systems and public library systems
Created handbooks and quick guides for customer service department
Trained new associates in customer service

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Customer Service Representative Resume

New Jersey, UsA

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