Senior Operations Manager Resume Profile

EXECUTIVE SUMMARY

Senior Operations Manager focused on the application and implementation of technology to increase efficiencies across business units. Have numerous leadership successes and technology deployments, migrations and process improvements with extensive technical experience leading cross-functional teams to success via Project Management. Managed various operational units including IT, Traffic, Billing, Video Engineering, Sales, Production, and providing guidance with vendors and sales fulfillment and integration.

CORE COMPETENCIES:

Project Management
Systems Integration
Process Improvement Strategic Planning Technology Deployment Advertising Sales Operations
Exchange Support
Team Building Coaching Budgeting-Ops Expense
Data Entry
Engineering Audio Video
IT Helpdesk Server Support
Research Reporting Analyst
System Design
IT Troubleshooting
Microsoft Windows Office
Sales Automation Software
Vendor fulfillment
Billing systems support
Video encoding
Finance/Accounting

Confidential

Managed and maintained technical operations for Advertising Sales Department of Bright House Networks BHN in Tampa, Orlando and Bakersfield.
Responsible for managing a team of nine direct report Tech support personnel. Managed cross-functional personnel on large project through negotiation with functional managers.
Operations included Traffic Billing system, sales automation software, master control, insertion equipment, networking, transport, servers, E-mails in Exchange, User rights in Active Directory and desktop/laptop computer support.
Implemented systems to manage and maintain hardware and software of laptop desktop computers for the Advertising Sales Department. 150 Windows XP Windows 7
Project managed, designed, implemented and supported Ad insertion equipment Seachange Arris in headends. BHN and Comcast
Architected, implemented and supported Seachange Master Control Edit Suite and Ad Manager Flip Factory workflows. Servers Software
Project managed, integrated, trained and supported sales automation software Strata, TIM-SQL, Dynamic CRM, and Nielsen and Traffic Billing Eclipse hardware and software Oracle DB .
Project managed, researched, budgeted, installed and supported Texscan, Seachange and Arris ad insertion equipment. from Scope to Deliverables, on time and under budget
Streamlined workflow for commercial insertion to increase productivity by15 weekly.
Developed the scope, executed the implemented and supported targeted advertising zone for Full Service Network resulting in targeted advertising and increased awareness by 22 .
Project managed integration of insertion equipment of acquired and partnered cable properties into the Advertising operation and designed fiber network for connectivity to reduce expenses 25 to run those operations.

Confidential

Setup and maintained e-mail rights in Microsoft Exchange for the Advertising Sales Department.
Managed and maintained Active Directory for the Advertising Sales Department.
Project managed multiple billing system conversions, integration, consolidations, and upgrades.
Developed and implemented Knowledge, Skills Abilities KSA assessments for staff development.
Managed the development of Remedy Ticket system for the Advertising Sales Department
Vendor liaison for technical hardware and software for Advertising Sales.

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