Customer Service Assistant Resume
Dallas, UsA
SUMMARY:
Administrative professional with customer service experience brings outstanding interpersonal skills & 8 years Excel experience. Microsoft Office: Excel / Word / PowerPoint / Access & Outlook / Internet Explorer / Firefox. Type 55 wpm.
PROFESSIONAL EXPERIENCE:
Buyer Associate ,Confidential, Dallas, TX 05/10 present
Assist with vendor solicitations. Prepare for vendor meetings. Handle initial price change & reports. Maintain accurate item/vendor pricing data in the merchandising system. Issue pricing, adds requirements. Contact vendors to inquire on the status of orders, merchandise availability, substitutions and movement of merchandise. Research and gathers information to support business meetings. Assist in meetings, reporting & projects.
Customer Service Assistant ,Confidential,Dallas, TX 07/09 05/10
Handle inbound/outbound customer calls. Research & analysis of reports. Process credit card referrals. Use FALCON, VISION, RMDS, CCD & ECS to work DP, CC, & RC desks on the Resolution Team. Combine NIS Daily Production Report spreadsheet & weekly Open Tickets spreadsheet using Access. Researched discrepancies on POs in Walker. Compile a user friendly procedures for using Access & Excel to convert text files & combine spreadsheets.
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HR/ Payroll Assistant ,Confidential,Dallas, TX 01/07 10/08
Support for HR issues, & services including compensation & recruiting. Prepare & reconcile weekly payroll. Maintain personnel records database. Adhere to HIPPA regarding all correspondence & personnel files. Answer questions on HR policy & procedures. Compile data & create reports in Excel.
Billing Manager ,Confidential,Mesquite, TX 02/04 03/06
Manage medical billing & correspondence. Post payments. File claims. Research non-payments with insurance companies. Compile & create billing reports using Excel.
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