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Senior Program Manager Resume Profile

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SUMMARY

Well accomplished, detail-oriented professional, with proven leadership expertise in Program Management and Consulting arenas. Exhibits strong focus on achieving revenue and market share growth, supported by extensive experience negotiating and managing vendor and service contracts. Exercises strategic perspective and long-term vision, coupled with proven execution of initiatives. Highly organized, able to prioritize and multi-task efficiently

Strengths

  • Demonstrates leadership and ability to align disparate groups in cultural change initiatives natural leader and team builder with practical, organizational-level experience
  • Expert in institutionalizing process improvement with programs that affect accomplishment of enterprise-wide strategic planning goals applies creative thinking skills to short- and long-range goals
  • Leader of award-winning teams recipient of numerous letters of recommendation/accomplishment from client and corporate management recognized for outstanding client work awarded 100 of re-competes

Areas of Expertise

  • Project Portfolio Management
  • IT Cost Optimization
  • Shared Services
  • Business Analytics
  • Agile Project Management
  • Enterprise Resource Planning
  • Governance
  • Federal Enterprise Architecture

IT Strategy Planning

  • Solutions Development Implementation
  • Business Development
  • IT Transformation
  • Business Management and Operations
  • Cloud Services
  • Business Process Reengineering BPR
  • Capital Planning and Investment Control CPIC

Professional History

Senior Program Manager

  • Provide leadership and guidance to the Department of the Interior, Office of the Secretary OS supporting Capital Planning Investment Control CPIC and Project Portfolio Management support
  • Assist various Investment Managers with internal and external reporting requirements, including Budget Formulation, Exhibits 53 300, and Investment re-baselines leveraging eCPIC
  • Perform regular analysis on the OS portfolios to monitor/explain cost variances, project re-baselines, and ensure data accuracy prior to submission
  • Responsible for successful delivery of Monthly Control Reports, as well as, other reporting requirements to The Office of Management Budget OMB and the IT Dashboard
  • Develop close working relationships with the OS budget officer to validate accuracy of costs across all Investments
  • Prepare briefing materials for governance board meetings and assist with administrative/facilitation support functions
  • Identify and develop key process documentation, to include: procedures, work-flows, as well as, detailed narratives providing guidance and instructions

Solution Lead

CONFIDENTIAL

  • Solution Lead for the CONFIDENTIAL Public Sector Industry in Applications Business Services. Provide support to the sales pursuit teams for key USPS opportunities
  • Managing the identification and management of pursuit solution resources across all enterprise towers, to include applications development, project management, infrastructure and hosting, testing, training and organizational change management

CONFIDENTIAL

  • Provide leadership and management, as well as, day-to-day support to the Office of Information and Technology OIT , supporting VA's Top 16 Initiatives . Directed to streamline project delivery while eliminating excessive expenditures on current IT projects utilizing the Project Management Accountability System PMAS Guide
  • Evaluate program health in accordance with agency policy and guidelines, considering overall costs, schedule, performance, as well as, the probability of success directly to the CIO. Provide institutional knowledge and subject matter expertise for weekly Red Flag and TechStat meetings, serving as a point of contact for Project Managers to reach Senior Leadership for intervention and decisions needed at the project level
  • Coordinate with external entity OMB to identify best practices and trend analysis
  • Manage customer communications within a multi-contractor environment, directing client interactions to support and lead various business expansion opportunities by developing White Papers, conducting research and analysis, as well as, generating and fostering client relationships.
  • Identify and support business development and proposal efforts by creating and editing documents, conducting research and performing market analysis.
  • Develop an Analytics Core Competency framework to address the entire performance improvement process to include key steps, such as, setting priorities, analyzing results to identify performance variations, understand underlying causes, holding regular data-driven reviews, and ensuring accountability and transparency of results

Senior Director, IT Operations

CONFIDENTIAL

  • Senior leader responsible for 20M portfolio in the IT Services and Solutions business unit managing 150 professionals across 15 client engagements
  • Responsible for delivering high-quality services to multiple Government Agencies such as: Department of Agriculture USDA , Health and Human Services HHS , Department of Interior DOI , Department of Housing and Urban Development HUD , and Department of Labor DOL
  • Provide leadership and management for personnel performing day-to-day support functions across various clients base to include: Capital Planning, Information Security, Enterprise Architecture, Change Management, Service Oriented Architecture, Business Process Reengineering, IT services including systems design and integration, and IT security and infrastructure optimization
  • Responsible for maintaining and growing company core competencies in support of an Account Management/solution-based business development model proposal responses to government issued solicitations and company marketing and communications
  • Served as key contributor in supporting the company's new business development by providing strategic guidance and direction in areas such as opportunity analysis, technical assessment and architecture, and proposal development

Specific Client Efforts

  • Maintains responsibility for client briefings and presenting analyses to clients. Provide guidance in supporting execution of all phases of the CPIC process, including developing investment data calls, refining investment criteria, reviewing business cases, conducting portfolio analyses, supporting basic CPIC process management, and providing material and assistance to executive committee reviewers
  • Develop methodologies for standardizing data-collection and work processes, performing analyses, and developing conclusions and recommendations. Analyzed business cases to maintain compliance with IT management practices, Clinger-Cohen, and OMB guidance
  • Presented assessments of agency Information Technology Investment Management ITIM process maturity, utilizing and applying GAO's ITIM Maturity Framework as a guide. Maintain responsibility for best practices research, recommendations, and implementation regarding federal capital planning and portfolio management
  • Worked with Primavera Portfolio Management PPM and P6, developing and presenting CPIC training. Create status reporting, both internally and to the client creating reports for executive reporting and providing support for agency, department, and OMB data calls
  • Provide Project Management Professional PMP best practices techniques and advice in support of the client's IT portfolio investments, and develop standardized procedure

CONFIDENTIAL

Director, eGovernment Solutions

  • Served effectively as Executive Director for eGovernment Solutions Practice, supervising CPIC, EA, and Human Capital across Department of Defense DOD , Intelligence, Federal and Civilian agencies
  • Supervised 15M annual portfolio , including budget/forecast and execution of a 30M lifecycle value LCV for client engagements
  • Managed over 40 consultants engaged at multiple Federal locations including Department of Transportation DOT , Federal Railroad Administration FRA , Department of Health and Human Services HHS , Department of Labor DOL and the Department of Homeland Security DHS
  • Performed direct customer CIO support in the implementation of Clinger-Cohen requirements and eGovernment initiatives, evaluating IT governance processes, CPIC policies and procedures, Enterprise Architecture documents and existing Exhibit 300s
  • Managed the technical design of initiatives to resolve specific business needs, and implements establishment of key governance mechanisms to ensure success
  • Established connection among agency architectures and the Federal Enterprise Architecture and agency's IT investments to ensure components, best practices and lessons learned are leveraged within agencies and across the Federal Government
  • Served as key contributor of capture efforts, booking more than 100M of accounts in Homeland Security
  • Proactively involved in contract negotiation and change requests, and coordinates preparation of business plans, proposal work statements and specifications
  • Led program assessment and evaluation sessions with senior executives
  • Supervises Internal Process Operations
  • Administers staff management, business development, proposal support and the development of internal processes that improved Strategic Consulting Services SCS business operations

Senior Management Consultant

  • Managed client engagements related to Information Technology Capital Planning, with focus on e-Government solutions, IT investment strategy, business case analysis, and IT security in compliance with OMB and legislative fiscal, information policies and mandates
  • Provided leadership, assessment, and implementation of agency IT governance processes, CPIC policies and procedures, IT security policies and enterprise architecture documents
  • Analyzed business cases to maintain compliance with IT management practices, Clinger-Cohen, and OMB guidance
  • Accomplished case analyses including descriptions of CPIC best practices provided detailed, practical suggestions to improve important documents
  • Assisted Chief Information Officer CIO in the implementation of Clinger-Cohen requirements and e-Government initiatives
  • Presented assessments of agency Information Technology Investment Management ITIM process maturity, utilizing and applying GAO's ITIM Maturity Framework as a guide

Project Control Office Manager,

  • Managed a team of fourteen senior engineers and project managers
  • Maintained Technical Analysis and Cost Estimate time management, monitored the performance of the Project Teams Army, Air Force, OSD, MAC and Special Interest and responded to senior management through daily, weekly, monthly and ad hoc performance reports
  • Coordinated with other government and program organizations to maintain understanding of the reporting status of all projects, programs and portfolios, and delivery of a high quality project
  • Established project automation to maintain requirements from identification to completion
  • Served as Special Interest Project Manager on the Information Technology Agency ITA contract managed a team of ten senior, mid-level and junior telecommunications engineers and installation technicians in support of a multitude of Department of Defense agencies in the Pentagon led by the Joint Staff, Defense Intelligence Agency and the Pentagon Force Protection Agency

Senior Management Consultant

CONFIDENTIAL

  • Supported Business Process Reengineering BPR efforts for the U.S. Army's Information Technology Agency ITA , in identifying key processes and provided documentation prioritized initiatives, recommended new solutions to identify problem areas and developed implementation plans
  • Organized and facilitated client workshops to create Process and Cross-Functional Maps as well as detailed narratives of clients existing business practices
  • Managed new business development efforts with existing and potential military and civilian clients established 'As-Is' process models and details, Continuous Improvement Action Plans, performance measures and 'To-Be' process model and details
  • Supervised key segments and supported BPR efforts for ITA coordinated with ITA's Business Plans Improvements Service Center to perform BPR reviews of various processes within the agency

Senior Business Process Consultant

CONFIDENTIAL

  • Functioned as lead team member on a client engagement for Cable Wireless, in London, England identified and documented client's critical business issues determined key goals and measures for a 10 million project
  • Facilitated client workshops to create Process and Cross-Functional Maps as well as detailed narratives of clients existing business practices
  • Directed key aspects of Nortel Networks Business Process Methodology including completion of the Business Process portion in response to various RFP's
  • Produced, collected, and analyzed Request for Proposal RFP information for purposes of formal responses involved in pre-sales meetings to facilitate customer awareness of Business Process group and its value-added support

Program Manager

CONFIDENTIAL

  • Supervised key aspects for a 900 million Business Systems Overhaul Project including dealing with billing, customer care, taxation, settlements, resellers and rating
  • Directed teams responsible for defining and meeting functional and interface requirements, identifying business needs and analyzing system designs for roll-out of the Ensemble software package
  • Implemented and developed business process flows, requirements, rules, and project procedures to improve billing and business systems
  • Facilitated and influenced process owners including Marketing, Finance, and Product Management to meet overall objectives
  • Implemented systems and identified functional areas for input to obtain internal solutions resulting in an increase in user acceptance
  • Interfaced with teams directly responsible for streamlining of order processing, fulfillment, data warehousing and customer relations in a fast-paced telecommunications environment
  • Developed test scenarios and ensured accurate testing, automation and timely delivery of applications and systems per user requirements through extensive interface with business owners
  • Participated in core planning meetings and life cycle tracking to provide analysis of system impact and business requirements through interface with business owners

Consultant for Government Process Group

CONFIDENTIAL

  • Responsible for extensive business analysis, program implementation, requirement identification and data collection at all levels of project life cycle for corporate and government clients.
  • Developed, facilitated and expanded key business relations through efficient market research and detailed presentations involving process re-engineering methodology.
  • Played key role in meeting internal Y2K goals for Mobil Oil Corporation to decrease risk and exposure
  • Directed projects with numerous Department of Defense clients, including the National Science Foundation, Navy and Air Force

Senior Program Analyst

CONFIDENTIAL

  • Managed and streamlined a wide range of functions and business processes, while developing new automation software for Department of Defense and Federal contracts
  • Orchestrated projects with a variety of Department of Defense clients, including NSF, Navy and Air Force

Systems Analyst

CONFIDENTIAL

  • Implemented lead tracking, scheduling, quality control and customer contact for numerous projects involving new business development at different corporate sites in the CONFIDENTIAL resulting in increased productivity and efficiency
  • Maintained liaison with client executives influencing business operation decisions

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