Technical Support Specialist Resume Profile
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Windsor, CT
Summary:
I have earned both a Masters in Information Architecture Knowledge Management now called User Experience Design and a Master of Library and Information Science from Kent State University. My specialties include usability testing, digital analytics, and information architecture.
Skills Overview:
- Digital Analytics
- User Experience Strategic Analysis/Architecture
- Web design, usability testing and interactive information needs assessment
- User Experience competitive analysis
Software Skills:
- Web Analytics: Google Analytics, Online survey design, Q-method
- Statistical:
- Usability: Camtasia , UserVue , Morae , Snagit
- Programming and scripting: SQL, XML, CSS, XHTML
Professional Experience
Confidential
Technical Support Specialist
Confidential
User Experience and Taxonomy Consultant
Confidential
Web Analytics / User Experience Analyst/Ontology Specialist
Confidential
Usability Manager, ScanPath Usability Facility
Dept. Administrative Assistant 2005-2006, paid
Focused research project
Research Assistant 2003-2005, paid