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Technical Support Specialist Resume Profile

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Windsor, CT

Summary:

I have earned both a Masters in Information Architecture Knowledge Management now called User Experience Design and a Master of Library and Information Science from Kent State University. My specialties include usability testing, digital analytics, and information architecture.

Skills Overview:

  • Digital Analytics
  • User Experience Strategic Analysis/Architecture
  • Web design, usability testing and interactive information needs assessment
  • User Experience competitive analysis

Software Skills:

  • Web Analytics: Google Analytics, Online survey design, Q-method
  • Statistical:
  • Usability: Camtasia , UserVue , Morae , Snagit
  • Programming and scripting: SQL, XML, CSS, XHTML

Professional Experience

Confidential

Technical Support Specialist

Confidential

User Experience and Taxonomy Consultant

Confidential

Web Analytics / User Experience Analyst/Ontology Specialist

Confidential

Usability Manager, ScanPath Usability Facility

Dept. Administrative Assistant 2005-2006, paid

Focused research project

Research Assistant 2003-2005, paid

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