QUALIFICATIONS SUMMARY

• Ten years Information Technology Experienced Woman in Technology to include:
• Level I, II III Help Desk Support Professional with great customer service skills and technical expertise.
• Great oral, written communication and interpersonal skills.
• Successfully completed multiple projects to include migration/deployments, after hours for several top clients, Cablevision, HP, JPMorgan Chase, most recently and Sovereign Bank, Independence Community Bank for Wins 2003 Server Platforms.
• Experienced working in high-pressure professional services organization like the financial and Legal industries, requiring attention to detail sensitivity to confidential and proprietary information.
• Ability to lift and move computers, printers, etc.

ACCOMPLISHED SKILLS

• Windows Administrator NT, 2000, XP, 2003 Server , IBM and some MAC experience
• LAN/WAN, TCP/IP, Exchange Server, Active Directory
• Good Knowledge of Electromechanical Skills involving retail POS equipment
• Citrix Mainframe sessions, IBM Systems
• MS Office2003 , Adobe Acrobat, DOCSOPEN, Novell GroupWise, Lotus Notes
• Blackberry support. PBX installations
• Remote Software used Novell ConsoleOne, CMC, MS Netmeeting, ALTIRIS, PC Anywhere, Timbuktu, SMS 2.0 2003
• Remedy, Magic, Heat and Service Center Ticket Tracking Applications
• Currently I am a registered certified FLS First Line of Support , Technician
• Can Build and Repair Desktop workstations and Laptops

PROFESSIONAL EXPERIENCE

Field Technician

Confidential

Currently I am a field POS equipment technician providing service to retail stores, such as Staples, FedEx Kinkos, Hallmark, Dressbarn, Liz Clairborne, Payless, Trader Joes and many others. I install new equipment or replace hardware/software and whatever the work order calls for which includes UPS, Server Set-up, assisting with patch panels, network jacks and POS equipment.

Level II Network Administrator / Desktop Support

Confidential

• My responsibilities included doing regular backups to eight different servers using VERITAS Backup Exec for Windows Servers version 9.1
• I restored lost or deleted files from the designated server needed via the Veritas software.
• Re-imaged laptops and desktops at least twice a week using enforced group policy initiated from a specially designed compact disk.
• Provided all desktop duties as needed from software training in Outlook, pdf files, Microsoft applications like Word to troubleshooting hardware issues on all desktop computers and laptops as needed.
• Remote system, VNC viewer used to remote into the any company desktop or laptop computer from NYC to LA, Chicago, KS and MI.

Level II Systems Administrator

Confidential

• Analyzing several application errors for MS Office products, several proprietary applications, installing special patches as needed
• Resetting passwords for Novell GroupWise users via Novell ConsoleOne Active Directory for MSG RCMH users
• Troubleshooting hardware failure issues, such as power supply, video Card, sound card, USB drivers, printers other needed hardware
• For Senior Executives Windows XP administration application access to general applications such as Oracle, MS Office, Visio, and Oracle
• Remote usage via Novell Console One and Altiris for Rainbow/News12, VPN usage, LAN/WAN troubleshooting too.

Level II - Help Desk Analyst

Confidential

I was providing 90 phone support to 1400 public charter schools, also 10 Desktop Support for their Regional/Central offices

Desktop Support Regional/Central offices of all 5 Boroughs including the Tweed Building Mayor's Office Troubleshooting 60 calls per day of technical issues for both software hardware with school Principals, Administrative staff. Rerouting Printer jobs for administrative staff, resetting logon passwords, Outlook passwords assigning Techs. Magic incident/ticket system for call tracking and escalations.

Level III - Networking Long-term Deployment Desktop Technician

Confidential

• I started as a company employee customer service rep in Hicksville for first six months. Then I was doing only weekend migration jobs for all
• the banks they had brought, like Bank One. I was working FT for elsewhere while doing only weekend migration work for Chase.
• Worked on Special Migration Projects/Desktop Break/Fix and Software updates performing technical support with 100 IBM testers.
• Windows NT, 2000, XP administration and limited AS/400 Linux environment platforms.
• Troubleshoot software problems with MS Office and Lotus Notes, used Excel for tracking and producing reports.
• Performed application setups, hardware configurations on ports and cable testing for networks.

Level I II - Help Desk Specialist

Confidential

• Provided 75 telephone support for traders and back office users with 25 Break/Fix VIP Desktop Support.
• Troubleshoot OS, Software, printer and virus related issues using Remedy.
• Maintained software integrity in a Windows NT, 2000, XP on an Omni platform plus configuring of desktop workstations laptops.
• Assisted users with resetting passwords in Active Directory or Enterprise Administrator.
• Remote troubleshooting with MS NetMeeting, Terminal Client and Carbon Copy.