Customer Support Specialist Resume Pawtucket, RI - Hire IT People

Highlights of Qualifications:

Work Experience:

Confidential, Cranston, RI
Customer Support Specialist 8/09-Present

Responds to inbound customer calls/inquiries
Transfer customer calls to appropriate staff
Research billing issues
Research misapplied payments
Provides customers with information relating to all bank products, including branch-specific promotions
Identify, research, and resolve customer issues using the computer system

Confidential, Woonsocket, RI
MACD Specialist Customer Support & Laptop Staging 1/09 - 7/09

Install and support over 900 software applications; Snag It, Rumba, Microsoft Visio and Serena TeamTrack
Configure and troubleshoot VPN through token and digital cert
Utilize Remote Management software (Dameware & SMS) to install and configure software for users at a corporate enterprise level of 20,000+ users
Physically deploy, move, and configure networked printers, desktop and laptop systems
Effectively used Request IT to track and fulfill help requests in a quick and timely manner
Repair and maintain company desktop computers and laptops
Document procedures, solutions, and other information for further software installation
Successfully re-image and disk wipe numerous laptops
Exchange hardware such as laptop components and desktop components

Confidential, Providence, RI
Security Guard 10/08 - 3/09

Maintained a calm demeanor when situations escalated
Responsible for ensuring the safety of customers and stores
Reported suspicious activity, medical emergencies, damaged property, safety hazards and accidents
Vehicle and foot patrol interior and exterior on all levels of the mall
Responded and solved emergencies and non emergency situations

Education:

Actively enrolled in one-year intensive technical and professional skills training program
Completed college level courses in the following areas: Business Communication, Computer Applications, Networking I and Networking II
Practiced and utilized extensive working knowledge of Microsoft Office throughout six-month training