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Intake Specialist Resume

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Midvale, UT

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Professional Summary

Work for a prestigious organization with all my efficiency, diligence and integrity for taking the company to the next level. Enhancing company profits while heightening strong customer rapport. My active experience and skills can help in achieving results and customer satisfaction.

Professional Experience

Confidential
Intake Specialist 03/2012 to 07/2012

  • Interview applicants in order to obtain personal and financial data, and to assist in completing all documents.
  • Assemble and compile documents for loan modifications, such as tax returns, pay check stubs, checking account statements.
  • Answer questions and advise customers regarding legal documents.
  • Contact customer by mail, telephone or e-mail concerning acceptance or rejections of legal documents.
  • Handle customer complaints and take appropriate action to resolve them.
  • Implement electronic document for processing, retrieval and distribution of personal and private documents.

Confidential
Cleaning Service 2008 - Present

  • Free in-home estimates
  • Clean a variety of homes
  • Construction clean-up
  • Provide quality cleaning services to all my customers

Confidential
Translator 3/2009 to 3/2010

  • Assisted Principal and faculty members with interpreting in the class room.
  • Translated from English to Spanish all documents, memos, letters, news letter, and bulletins.

Confidential
Senior Collections Representative (Bilingual) 4/1995 to 6/2006

  • Offered customer service to English and Spanish speaking card members
  • Responsible for managing card member accounts, preventing credit card loss as well as being involved in debt recovery.
  • Resolved delinquent accounts by maintaining assertive and helpful communication with card members.
  • Responsible for inbound and outbound phone service in regards to account status, charge disputes and payment resolution.
  • Continually recognized for excellent customer service
  • ECHO AWARD in 1996 for commitment to excellence
  • SUMMIT AWARD in 1998 for "quarter over quarter" growth
  • BLACK DIMOND AWARD in 2003 and 2004 for "Outstanding Performance" in most consecutive months.
Education/Training
  • Major: Travel and Tourism
  • High School Diploma

Skills

  • Knowledgeable in Microsoft Windows application
  • Excellent customer service skills
  • Persuasive motivator with ability to grow, develop and manage superior client relations.
  • Teachable and detail-oriented in the pursuit of goals that may be reached by both independent and collaborative efforts.
  • Bilingual: English/Spanish (fluent) Oral and Written
  • Volunteer, personal time with children at local elementary school and head start program.
  • Positive attitude,
  • Critical Thinking, Using logic and reasoning to identify the strengths and weakness of alternative solutions. Conclusions or approaches to problems.
  • Social Perceptiveness,

References

References available upon request

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