Customer Solutions Engineer resume StamfordUSA - Hire IT People

I am a highly motivated individual with strong technical knowledge of PACS/IT infrastructure, networking, and software applications. Through my experience, I have proven my ability to successfully manage customer relationships, thrive in a dynamic/fast-paced environment, and effectively communicate with individuals at all levels.

Expertise Highlights:

Network & Systems Administration
IT Infrastructure / Design
Installations, Upgrades & Configurations
IT Strategy & IT Security
Performance & Process Improvement
Deployment / Migrations
Escalation Resolution
System Recovery / Backup
Customer Needs Assessment
Troubleshooting & Testing
Technical Support
Technical Writing

Technology Summary:

Certifications: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), A+ Certified Computer Technician, CIW v5 Associate, CIW Web Foundations Associates

Networking: Ethernet family of technologies, Wireshark, TCP/IP, VPN, Firewalls, DICOM, HIPAA compliance

Platform: Windows 2000/XP/7, Windows Server 2000/2003/2008, UNIX, VMware vSphere ESXi, ESX, vCenter, Microsoft Active Directory, Oracle 9/10g, Fujifilm Synapse 3.0.0-3.2.1, HTTP analyzers, EMC DiskXtender for Windows, Clariion EMC SAN Storage, Centera EMC Archiving solution, Symantec Backup Exec, various other DICOM and networking software packages

Professional Experience
Confidential, USA Stamford, CT 2007 - Present
Customer Solutions Engineer

Plan, install, and troubleshoot Enterprise Picture Archiving and Communication Systems (PACS) and Image Distribution Systems.
Manage existing accounts for 6 health care organizations that generate over $1 million in annual service revenues.
Provide direct/indirect support and resolutions for technical issues.
Assist other customer solutions engineers with daily service activities, configurations, troubleshooting, and upgrades.
Select, install, and deploy PACS architectures in diverse health care settings with study volumes ranging from 3,000 to 1,500,000 annually.

Key Results:

Managed and executed several key projects that involved coordinating efforts of several divisions, including project engineering and project management. Projects ranged from site upgrades to enterprise architecture replacements within physical and virtual computing environments.
Collaborated with the sales division to expand market share in NYC, resulting in over $12 million in additional revenues.
Assessed needs for hospital IT departments, created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and system backup strategies), and developed functional specifications.

Confidential,Hauppauge, NY 2006 - 2007
Junior Systems Administrator

Primary assignment was nation-wide network and desktop support for the executive staff and 350+ employees.
Provided complete documentation for internal staff and external clients regarding complex technical steps and concepts.
Managed a refresh of PC hardware and software inventory, and shipment of equipment, to nationwide offices.

Confidential,Melville, NY 2002 - 2006
Technical Support Representative

Assisted over 1 million Optimum Online and Optimum Voice customers with various technical issues in a demanding call center environment.
Established troubleshooting procedures to identify and resolve technical issues.
Utilized excellent communication skills when providing support to subscribers.
Member of the Optimum Online training team, which involved training new employees on departmental services and procedures.

Education:
Confidential University

Bachelors of Science in Information Technology
Currently attending via distance learning

Computer Career Center

Obtained MSCA through 900 hour intensive program
Developed skills in integrating and optimizing PCs, servers, and workstations

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Customer Solutions Engineer Resume

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