PROFESSIONAL SUMMARY

• Result driven professional with 15 years of extensive experience as an Infrastructure Administrator in Information Technology, including SAN Storage Administrator, Enterprise Backup Administrator, Network System Administrator in a Data Center environment with servers comprising of various flavors of OS in Windows, UNIX, Linux and VMWare.
• Worked with diverse storage vendors like EMC, NetApp, IBM, HP and Hitachi. Demonstrated expertise in Design, Storage management, Performance management, Capacity Planning, Disaster Recovery planning and implementation of SAN, NAS products.
• Excellent working experience in installation, configuration, tuning, security, backup, recovery, upgrades and L-II/L-III support of all Windows/ UNIX platforms as per Corporate Technology Standards.
• Successfully performed data migrations across diverse storage arrays using storage and host migration technologies like EMC SAN Copy, Open replicator, Open Migrator and PPME.
• Developed and implemented appropriate technology platforms, determining, monitoring and improving capacity usage, maintaining operating standards, and continually benchmarking all services against industry best practices.
• Proven track record for diagnosing complex problems and consistently delivering effective solutions.
• Proven ability to lead and motivate project teams to ensure success.
• Self-starter and shown the initiative in learning and implementing new technologies.
• Delivered and supported highly available, business critical infrastructure solutions under challenging deadlines.
• Relevant industrial exposure in Planning, Implementation and Integration of Large mission critical Storage Infrastructure and Midrange Open systems processing platforms.
• Hands on experience in Enterprise Backup Management by setting of HP OpenView Data Protector for day-to-day backups for all Windows/ Unix environments
• Ensure high system availability and stability of overall Windows/ UNIX infrastructure, adhere to problem resolution, escalation procedures and notify management of problems as needed and develop Backup Strategy, Back-out Plans and Disaster Recovery methods.
• Experience in setting up DHCP, DNS, NIS/NIS , NFS, NTP, LDAP, Sendmail, ftp and print servers as per corporate requirement.
• Expertise in troubleshooting system performance issues, analyzing reports and performance tuning.
• Experience in documentation of capacity planning, hardware specification and hardware resources for production and development
• Strong analytical, decision making, prioritizing, problem solving and troubleshooting skills. Self-motivated, result-oriented professional with a solid work ethic.
• Excellent communication skills, strong interpersonal skills, client relation skills and the drive to complete tasks effectively and efficiently where customer services and technical skills are demanded as well as the ability to communicate effectively with all levels of management and the client community.

TECHNICAL SKILLS

Professional Experience

Sr. Storage Consultant

Confidential

Responsibilities

• Analyzed customer infrastructure and project deliverables.
• Responsible for Data Migration process and implementation within and between storage arrays.
• Working closely with Implementation Delivery Engineers and Field Team on storage product Implementation, Installation and Migration.
• Designed, Implemented and Supported Disaster recovery solution.
• Implemented local and remote replication using EMC products for testing and backup.
• Responsible for Integration of MS Windows / Exchange, ESX, AIX / UNIX hosts with EMC storage.
• Responsible for creation of design documentation.
• Provided 24 X 7 Support for Storage infrastructure.
• Responsible for Incident Management and Problem Management.
• Performing Health Checks on Storage Arrays.
• Resolved Storage CoE Center of Excellence An in house solution delivery model to simulate latest technology and solution related to Storage Backup infrastructure to assist the rest of the projects .
• Updated the client and management teams on critical issues Sev1,2 3 and updated the related server and application owners until proper resolution.
• Assisted the client in taking decisions related to solutions and procurement of storage products.
• Applying capacity planning and utilization of performance best practices of applications to systems resources
• from planning through production
• Applying knowledge in performance monitoring and planning methodologies.

Environment :EMC VNX Unified , CLARiiON, Centera, Celerra, VMAX, DMX, Isilon, CISCO MDS 9000 Directors, Brocade, Replication Tools : EMC MirrorView, SnapView, SRDF, Recover point, Migration Tools : EMC SAN Copy, EMCOPY, Open Migrator, Open Replicator, PPME, FAST VP, Unisphere Manager, Navisphere Manager / NaviCli, Centera Viewer / CLI, SymCLI, Cisco Fabric Manager, Device Manager, Windows Disk Management, ESX vCenter, Watch4Net.

Sr. Storage Consultant

Confidential

Responsibilities:

• Responsible for day to day activities pertaining to Host Windows, VMware, AIX integration with storage arrays like CLARiiON, VNX, VMAX, DS8700 and V7000.
• Use SVC to manage the virtualization environment comprising of DS8700 and V7000.
• Performed Data Migrations at Host level using Storage vMotion on the ESX level.
• CLARiiON/ VNX - Involved in activities like Creation of LUNs Standard, Thin, and Thick , Expansion, Reclamation, Host Registration, Creation of Raid Groups, Storage Pools, Migration of LUNsbetween Raid Groups / Storage Pools.
• VMAX Creation of LUNs, Metalun expansion using BCV, Conversion of Concatenated to Striped MetaLUNs, Migration of LUNs, Masking using Initiator Groups, Storage Groups, Port Groups, Masking View.
• Worked on FAST/VP implementation on VMAX 48K.
• Experienced in troubleshooting multipathingsoftware's like EMC PowerPath and MPIO.
• Implement local replication using EMC products for testing using TimeFinder Clone.
• Performance management using native tools like Unisphere manager and Heat Maps.
• Non-disruptive migration of hosts across different Front End ports.
• Proficient in managing VMAX using SMC, Unisphere and SYMCli.
• Implement local replication and remote replication using Recover point CDP and CRR In-Progress .
• Automated certain storage related tasks using Windows task scheduler.
• Applying knowledgeable of ITIL best practices
• Analyze and understand the customer infrastructure and project deliverables
• Self-starter and ability to perform in high stress fast paced customer driven software organization.

Environment :CLARiiON, VNX, VMAX, RecoverPoint, SVC, DS8700, V7000, UnisphereManager, Fabric Manager, Device Manager, SVC Management console, SYMCli, NaviCli.

Sr. Storage Administrator

Confidential

Responsibilities:

• Implemented, administered and maintained EMC CLARiiON CX 700/500 systems.
• Managing storage including storage provisioning, performance tuning, adding volumes, assigning ports, data movement, maintenance of severs troubleshooting problems.
• Workedwith EMC software tools like symCLI, Control Centre, TimeFinder, SRDF, PowerPath and Navisphere Manager.
• Create RAID Groups, Bind LUNs, and Create Storage Groups using Navisphere Manager.
• Allocation and De-allocation of storage to Linux and Windows hosts from EMC CLARiiON CX 700/500 and DMX-3 arrays.
• Took the snapshots using the SnapView functionality of EMC CLARiiON .
• Played an active role in carrying out various data migrations involving EMC CLARiiON and DMX arrays using SANCopy and SRDF.
• Configuration and administration of EMC PowerPath software for redundant path failover and recovery.
• Planning and configuration of automated backups and restores using VERITAS NetBackup 6.5.
• Installed TimeFinder and configured EMC DMX-3 disk groups for BCV operations.
• Configured and administered Fibre Channel Switches Brocade and McData and performed zoning using Connectrix Manager.

Environment: EMC DMX-3, EMC CLARiiON CX 700/500, VERITAS NetBackup 6.5, SymCLI, EMC Control Centre ECC , TimeFinder, SRDF, SAN Copy, SnapView, Mirror View, Navisphere Manager, Brocade and McData switches, Connectrix Manager.

Sr. Storage/ Backup Administrator

Confidential

Responsibilities:

• Experienced in large and diverse enterprise environments delivering and supporting highly available, business critical infrastructure solutions under challenging deadlines.
• Transitioned Technological Support and Process Offshore.
• Provided Level 3 support for entire Storage infrastructure.
• Served as the SPOC for Storage and Backup support and management.
• Established data replication setup across sites and facilitated in performing Data Migrations between storage systems both on site and remote data centers.
• Managed Storage Fulfillment projects and report for management.
• Responsible for Administration and Monitoring of the current installed Storage products.
• Conducted Performance Analysis and Capacity Planning.
• Created operational procedures for Storage / Fabric administration.
• Performed data migrations across storage systems.
• NAS Volume setup, Configuration and Presentation to hosts, Creation of CIFS / NFS and volumes / Qtree management, Volume / Qtree Migration.
• Fabric Management using Cisco Fabric Manager and Device Manager.
• Responsible for monitoring and troubleshooting backup issues.
• Knowledge on ITIL process, Strong team player and able to communicate effectively with customer and partners.

Environment : EMC CLARiiON, Celerra, DMX, NetApp, HP EVA, SRDF, Recover Point,SnapMirror, BackupExec, Legato Networker, Navisphere Manager, Celerra Manager, SymCLI, Netapp CLI, Command View, Cisco Fabric Manager, Device Manager, DCFM, RP Management Console, BackupExec Management console, NetBackup Admin Console.

IT Administrator Network, Systems Backup

Confidential

Responsibilities:

• Wholly responsible for technical support operations in high-volume, 24x7 environment, including supervision of 10-member technical support team and coordination of technical issues involving network, hardware, and operating systems IBM AS/400, Windows NT/2000 Server, Windows 9x, Novell, and Apple Macintosh .
• Oversee network connectivity, implementation, integration, and troubleshooting 24x7 support for Servers, Switches,Routers, Remote Access, Storage devices, Network printers, and Backup infrastructure for city/county government, law enforcement, and district Police Stations within a five-governorate zone.
• Responsible for day-to-day operations such as ticket handling, SLA measurement and SLA Analysis, assisted team with technical issues, provided reports on weekly and monthly basis, participated in weekly status review meetings.
• Operating an intranet based helpdesk application, with defined policy and SLA structure. Ensuring tasks are escalated at the correct level as required within the Tech Support team.
• Installation Maintenance of Operating Systems, Applications, updating Enterprise Antivirus patches, Operating System Patches Server Desktop , Driver installation, like replacing bad disks including bootable disks, OS, patch and User Management.
• Technical Structure comprised 1500 Windows/ UNIX client user base across various sites, end to end IP Wan, NT4 50 servers within a PDC/BDC array, utilizing lease line and DSL connectivity for both voice and data, with some wireless mobile integration. Centralized hardware infrastructure, structured cat5/6 protocol, server managed racks, Internet servers IIS , managed ISP, firewall, proxy, VPN internet policing within each site.
• Administered, optimized and supported IT systems, Servers, Hardware and Software's including VMware, Active Directory, and custom/3rd party applications. Managed 350 MS Exchange 2007 mailboxes. Analyzed business needs and risks tested and recommended and rolled out new systems/products, and executed project management/planning initiatives. Performed system installations and upgrades, as well as system-wide backup and restore. Developed and deployed daily system maintenance plans and protocols, ensuring high levels of stability and reliability.
• Designing, implementing and configuring LAN/ WAN TCP/IP for the branch offices.
• Evaluation, procurement, installation and maintenance of all new and existing departmental hardware and software.
• Responsible forsystem backups of the Local Domain controller
• Manage Delegation of Authority and Access control List in Active Directory.

Environment: Windows Server NT 2000/2003, Win 98, Win 2k, UNIX, LAN, WAN, Network Switches Modems and Printers.