Customer Service resume Holyoke usa - Hire IT People

PROFILE:
10 + years office support experience. Fast and efficient worker with excellent communication skills. Types 40
wpm, accurately. Reliable with a strong work ethic and “can do” attitude. Enthusiastic team player with
excellent problem solving skills. Motivated self starter with the ability to work independently.

CORE SKILLS:

Computer Skills: Visio, Lotus Notes and Microsoft Office, Auto Cad, Quick Books
Class B CDL with Air Brake and Passenger Endorsement
FCC Amateur Radio License

EXPERIENCE:

Customer Service 2010 - Present
Confidential (Staffing Agency) Holyoke, MA

Provided Customer Service for Simplex and Grinnell
Assistant to the Field Service Representative - used sensitivity equipment for testing smoke detectors to
ensure smoke detectors were working and up to code requirements

Document Transmittal Controller 2008 - 2009
Confidential, CT

Reviewed, repaired and corrected incoming drawings to meet company standards
Maintained drawing file data base, using internal software and notified all project members of the
location of drawings that need reviewing
Uploaded drawings and documents using proprietary internal software for real time overseas customers
and field personnel internet updates
Modified or created drawings from new designs Stair and Platform details, Safety Cages and Railings,
Pressure Parts, Nozzles, Drums, Electrical Junction Box, Single and Multi Line Logistic Control
drawings

Billing Clerk 2001 - 2008
Confidential, MA

Created outgoing bills, for customers, using proprietary software and bills of lading
Posted payments for trucking companies and did weekly check verifications checking for accuracy
prior to mailing payments
Assisted dispatch for truck driver routing and pick up numbers and evening driver emergency calls
Helped sales team by creating sales quotes using Microsoft word and Excel
Researched files for billing errors and missing paperwork. Maintained both electronic and paper files
Created and used a spreadsheet through Microsoft Excel to show weekly revenue and kept track of
missing payments and outstanding bills owed sent notification by mail, phone or fax

Transit Driver 2005 - 2008
Confidential,CT

Operated a daily bus schedule dropping off and picking up senior citizens
Maintained Vehicle log for safety inspections and made sure vehicle was clean and properly serviced

EDUCATION:
Confidential,Institute, Enfield, CT - Architectural and Civil CAD Technology

Certificate:
Utilizing AutoDesk 2004 through 2007, 2-D and 3-D, Revit Architecture
Confidential School of Business, Hartford, CT - Travel and Tourism - Diploma
Confidential School, Suffield, CT - Diploma

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Customer Service Resume

Holyoke, UsA

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