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Customer Service, Data Entry, Team Lead, Check Auth Specialist Resume

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St Pete, FL

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EMPLOYMENT HISTORY

05/10- Present Confidential ST. Pete, FL
Customer Service, Data Entry, Team Lead, Check Auth Specialist

  • Check Authorizations
  • Answer phones
  • Gives merchants an ok or not on whether to approve a check
  • Check cashing applications
  • Provides customer service help with answers to their questions
  • Support escalations

11/08- 04/10 Confidential Tampa, FL
EPO Operator

  • Print monthly bills for Time Warner’s magazines
  • Use GBR machines to cut and fold printed documents
  • Operate Xerox printers 495,650

1/07-11/08 Confidential Tampa, FLMail Clerk, Status Clerk, Bindery, Cutter, Paralegal

  • Bond and cut books after they were printed
  • Operated mail processing machines
  • Organized and maintained filing system for A/R Dept
  • Provided team heads with mail and files as needed
  • Communicated with process servers to receive affidavits in a timely fashion
  • Exchanged information with adjusters
  • Drafted legal documents
  • Copied and faxed legal documents
  • Distribution of mail
  • Operated switchboard
  • Assisted in trial preparation
  • Managed own filing team

5/05-12/06 Confidential. Orlando, FL
GSC, Supervisor, Manager, Customer Service

  • Worked within the guidelines of the TSA
  • Supervised and manage many agents at different Disney locations
  • Checked passenger’s ID
  • Processing airline tickets
  • Secured luggage until transported to airport

7/02-1/04 Confidential New York, NYPatent & Trademark Paralegal, Legal Secretary

  • Performed legal research via pacer search.
  • Provided written summaries of research papers, documents, complex agreements & case law.
  • Assisted in case investigations.
  • Drafted pleadings, declarations and memoranda of law.
  • Assisted in trial preparation.
  • Provided support through phone work and interaction with all professional levels.
  • Maintained file management system.
  • Opened and distributed all incoming mail

1999-2/02 Confidential New York, NY
Paralegal, Legal Secretary, File Clerk

  • Conducted legal research in all New York Courts.
  • Organized and maintained litigation files
  • Provided products for final research to attorneys.
  • Other duties included hands on investigations; providing status of cases.
  • Handled all incoming mail and distributed to the attorneys
  • Responsible for all filing

9/96-11/99 Confidential
Paralegal; Records Manager; Medical Collections; Customer Service, Legal Secretary

  • Worked with Personal Injury; Corporate; Defense liability; Intellectual PropertyFirms.
  • Indexed microfiche
  • Organized and maintained litigation files
  • Provided products for final research to attorneys
  • Drafted pleading; subpoenas; memoranda of law
  • Assistedin investigation and trial preparations.

5/91-9/96 Confidential. New York NY
File Clerk; No-Fault Specialist

  • Corresponded with doctors and insurance companies.
  • Worked closely with attorneys.
  • Conducted legal research in all New York Courts.
  • Organized and maintained all litigation files.
  • Drafted and filed No-Fault applications; uninsured motorist claims with the state of New York.

SKILLS:
Advanced PC knowledge and skills – LEXIS-NEXIS, CD-ROM Law desk, Shepardizing, 
Westlaw,Microsoft,Corel Suite, Legal Trac, Legal Key, Imaging, Accutrac System, Elite System;
NovellGroup Wise; Microsoft word; Excel; Outlook.

EDUCATION: 
Paralegal Certification: Confidential School 
Specialization: Litigation, Legal Research & Writing, Civil Procedure and Corporations

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