Summary of Qualifications

Multi-talented IT professional with over ten years experience in all phases of software development and report writing. Extensive proficiency in a variety of hardware platforms and software applications. Make recommendations concerning information delivery methodologies, report development, report formatting, and program design. Contribute to developing, installing, maintaining and supporting comprehensive Information Systems that allow management and line staff to function effectively and efficiently. Capable of working autonomously and as a team member, with demonstrated strengths in leadership and mentoring situations, excellent written, verbal and interpersonal communication skills, capable of addressing technical and non-technical audiences, including all levels of management. Adept at time management, able to multitask to accomplish multiple projects at the same time.

Technical Expertise

Operating systems

Windows 2007/Vista/XP/2K/NT

Languages

SQL, PL/SQL, Visual Basic,

Reporting Tools

Crystal Reports Versions 5-2008, Report Builder

Development Tools

Visual Studio, SQL PLUS, Borland Delphi, Visio, UltraEdit, TOAD

Database Systems

Oracle 10g, SQL Server, Access, ODBC Utilities, Chronicles

Applications

Office, Word, Excel, Project, Acrobat, Photoshop, FrontPage, Dreamweaver, ECS, Caseload, Yardi, Event Tracking Log, Delphi, Siebel, Chancery, RMS2, Remedy, Epic, Clarity Versions 2005-2010, Business Objects

Functional Areas

Retail, Insurance, Housing, Sales, Hospitality, Education, Financial, Healthcare

Professional Experience

Senior Clarity Developer

Confidential

• Crystal Reports Developed reports for the Inpatient, Ambulatory, HIM, Stork, Meaningful Use and Pharmacy applications.
• Assisted in the development of backlogged reports.
• Back up support for ETL tasks.
• Assisted in the Clarity/ETL set-up and maintenance of Meaningful Use reports.
• Assisted with maintenance and support of Business Objects.
• Mentor employees on Crystal Reports design and development and Epic Clarity data model.
• Technology Used: Epic 2010, Hyperspace, Chronicles, Clarity 2010, Crystal Reports 2008, Business Objects XI 3.1, SQL, SQL Server 2008

Senior Clarity Developer Confidential

• Crystal Reports Developed reports for the Pharmacy, Cadence, Optime, HIM, and Radiant applications.
• Assisted in the development of backlogged reports.
• Technology Used: Epic, Hyperspace, Chronicles, Clarity 2009, Crystal Reports 2008, Business Objects XI 3.1, SQL, Oracle 10g

Lead Clarity ETL Administrator Confidential

• Clarity database administration tasks.
• Administrative, technical and maintenance support.
• Schedule and monitor recurring Clarity extract process.
• Implementing new data requests.
• Installation of Clarity 2010 in the production environment.
• Installation of Business Objects XI 3.1 in the production and test environments.
• Updating and maintaining Meaningful Use properties.
• Developing and maintaining Epic reporting batch jobs.
• Installation of Clarity 2010 in the operations load only environment.
• Installation of SU and RA packages.
• Reviewing and installing applicable release notes.
• Mentor employees on Clarity ETL tasks.
• Upgrade of Business Objects XI 3.1 in the production and test environments.
• Managed ETL tasks for the Ambulatory and Inpatient Go-Live.
• Technology Used: Epic, Hyperspace, Chronicles, Clarity 2010, Crystal Reports 2008, Business Objects XI 3.1, SQL, Microsoft SQL Server

Senior Clarity Developer - Confidential

• Crystal Reports Assisted in developing reporting standards. Developed reports for the Pharmacy, Cadence, ASAP, Optime, Clin Doc, Quality, HIM, Research, Radiant and Ambulatory applications...
• Assisted in development of report backlog.
• Technology Used: Epic, Hyperspace, Chronicles, Clarity, Crystal Reports 2008, Business Objects XI 3.1, SQL, Microsoft SQL Server

Senior Clarity Developer Confidential

• Crystal Reports Developed reports for the Pharmacy, Cadence, ASAP, Optime, Clin Doc, Quality, HIM, Radiant and Ambulatory applications..
• Administrative Assisted the Project Manager with special projects.
• Go Live Developed reports for the Hospital Go Live.
• Technology Used: Epic, Hyperspace, Chronicles, Clarity 2009, Crystal Reports 2008, Business Objects XI 3.1, SQL, Oracle 10g

Senior Clarity Developer - Confidential

• Crystal Reports - Developed reporting standards. Analysis and redevelopment of reports affected by the 2009 Data Model Upgrade.
• Reporting Workbench Analysis of the current system. Developed new security and reporting standards.
• ETL Administration Administrative, technical and maintenance support. Assisted in the 2009 Data Model, Compass and Hyperspace upgrade.
• Technology Used: Epic, Hyperspace, Chronicles, Clarity 2008 - 2009, Crystal Reports 2008, Reporting Workbench, Business Objects XI 3.1, SQL, Oracle 10g

Senior Clarity Developer

Confidential

• Prepares detailed design specifications. Participates in system development lifecycle activities as assigned: design, code, test and debug, document and maintain these programs with general supervision.
• Demonstrates proficiency in the use of methodologies and standards as established through the Project Management Office PMO .
• Troubleshoots application system problems and makes improvements as needed. Occasionally receives calls from users to resolve urgent software or hardware related problems.
• Supports team members by providing data to evaluate, design and investigate enhancements to information systems and satisfy business needs. Analyzes and implements/develops solutions for production or testing problems, seeks support when necessary.
• Identifies and documents standards for operating the application or program.
• Follows and implements change control standards and procedures.
• Installs new code and upgrades to existing applications and/ or programs.
• Monitors and performs maintenance on internal and external interfaces.
• Participates in integrated systems testing, problem identification and resolution.
• Increased knowledge of the Healthcare industry.
• Crystal Reports - Involvement in the analysis, development and migration of operational and go-live reports. Update and maintain reporting standards. Analysis and redevelopment of reports affected by the 2009 Data Model Upgrade. Developed reports for the Pharmacy, Cadence, ASAP, Optime, Clin Doc, Quality, Research, Radiant and Ambulatory applications.
• Reporting Workbench Administrative, technical and maintenance support. Developed reports using Reporting Workbench for the Clin Doc and Ambulatory applications.
• ETL Administration Administrative, technical and maintenance support. Assisted in the 2007 and 2009 Data Model, Compass and Hyperspace upgrade. Managing and implementing new enhancements. 24 hour on-call support.
• Business Objects 3.1 Administrative, technical and maintenance support. Assisted in the 3.1 upgrade. 24 hour on-call support.
• Participated in the Phase I Go Live Implementation. Pharmacy Application
• Participated in the Phase II Go Live Implementation. Clin Doc and ASAP Application
• Participated in the Phase III Go Live Implementation CPOE and Ambulatory Application
• Participated in the 2007 and 2009 Data Model Upgrade.
• Support delivery of reports through the Cypress application.
• Technology Used: Epic, Hyperspace, Chronicles, Clarity 2005 - 2009, Crystal Reports 2008, Reporting Workbench, Change Management Expert, Business Objects XI 3.1, SQL, Oracle 9i/10g, MyData Dictionary, Compare Suite, DiffDoc

Report Developer

Confidential

• Developing reports for various business units utilizing internal databases using Report Builder
• Building SQL queries and views to support reporting functions
• Applying data management strategies to support reporting and application integration efforts
• Technology Used: Report Builder, SQL Server, RMS2 Financial Planning, Borland Delphi

Crystal Reports Analyst

Confidential

• Responsible for creating, developing, running and testing reports using Crystal Reports 10
• Meeting with business users regarding information needs
• Performing data analysis, and assessing data requirements for projects and business initiatives
• Writing SQL statements and views with sub queries, conditional sums, formulas, groupings and aggregates
• Technology Used: Crystal Reports 10, SQL Server, Chancery, ODS

Application Systems Analyst

Confidential

• Participated in the full SDLC of a real estate management application, including designing and developing ad hoc reports with Crystal reports 7, 8 and 9
• Designed and developed several programs including interfaces, data conversion, data imports and exports processes between ECS and Yardi using SQL Scripts, Crystal Reports 9, Microsoft Access, PL/SQL stored procedures and packages
• Performed all SDLC tasks including analysis, design, and development and testing for the Caseload system. Developed Crystal Reports version 7, 8 and 9 for tenant appointment schedule
• Upgraded reports from Crystal Reports version 7 to 8 and 8 to 9
• Wrote detailed descriptions of user needs, program functions and steps required to develop or modify computer programs
• Developed reports to describe program development, logic, coding and corrections using Crystal Reports 7, 8 and 9
• Development and maintenance of all MIS Department report functions and procedures using Crystal Reports 7, 8 and 9. Catalog all productions and ad hoc reports. Establish control of distribution lists, frequency timetables, content and format determinations
• Follow-up on all end-user requests e.g. report requests, help desk calls, application bugs , enhancement suggestions, etc. to ensure end-user satisfaction
• Coded and tested applications written in Visual Basic, Microsoft Access
• Technology Used: Oracle 8i/9i, PL/SQL, Crystal Reports 7, 8, and 9, UltraEdit, TOAD, SQL Plus, Office, Visio, DataFlex DBMS, Connx, Microsoft Access, Visual Basic

System/Application Administrator

Confidential

• Performed all SDLC tasks including analysis, design, development and testing of reports using Crystal Reports 8
• Prepared status reports, design specifications reflecting the user's requirements, test plans, test cases and other types of technical documentation, using Microsoft Word, Excel, Access, Visio
• Consult with users to identify current operating procedures and clarify program objectives
• Developed web pages for the Salespring website.
• Assisted with the development and configuration of Siebel application
• Technology Used: Siebel, Office, PL/SQL, Crystal Reports 8, Dreamweaver, Fireworks, Frontpage

New Market Systems / Office Manager

Confidential

• Developed sales and general managers report using Crystal Reports 5
• Generate and develop reports from the Delphi reservation system
• Consult with users to identify current operating procedures and clarify program objectives
• Generate ad hoc reports as needed
• Compile, coordinate and organize reports
• Assisted Systems Manager with the implementation of hotel computers
• Hotel system administrator for hotel guest and staff
• Technology Used: Crystal Reports 5, Delphi, Hotel Reservation System, Microsoft Office