PROFESSIONAL SUMMARY

• Over seventeen years of Information Technology consulting experience with extensive leadership
• In depth knowledge of project management, Release/Change management, QA/PVS test management, service delivery, infrastructure, engineering, operations support and SDLC Agile, Water Fall
• Diverse business exposure: Financial, Pharmaceutical, Insurance Healthcare, Life and Annuity , Tele-communication Device Manufacturing, Accounting, Sales, Ordering, Retail Control, Operations and Inventory Tracking
• Twelve years of engineering management experience in manufacturing related service industry dealing with Aircraft, Computers and Automotive Experience involved purchasing, inventory control, customer service, vendor management, process control, quality management as well as safety and environmental compliance

EXPERTISE

• Project Management Release Management
• Team Building Strategic System Planning and Analysis
• Customer Service Vendor Relationship and outsourcing
• Problem Solving Database Design and Development
• Capacity Planning Performance Volume Stress Testing
• Database Administration SDLC Methodologies

ACCOMPLISHMENTS

• Provided release/change configuration management services to various global groups within the Financial, Insurance as well as Fortune 100 Pharmaceuticals LPL Financials, Fidelity, Merck, Cigna, Travelers Pfizer
• Contributed towards release management process development, team building, release management service introduction and service marketing, service outsourcing, building customer relationship with business, program managers, PMO as well as global shared services groups
• Achieved several recognitions as a lead contributor/customer centered behavior in release/change management discipline
• Recipient of achievement award for successful system development and implementation in over 300 plus nationwide retail stores during a consulting assignment at Giant Foods a subsidiary of international Ahold Inc.
• Accomplished a challenging and time sensitive system conversion of SAP to Oracle ERP as part of corporate takeover Executone by Inter-Tel Lead team in fast paced Oracle development and data transformation/migration activities

TECHNICAL PROFICIENCIES

• Operating Systems: UNIX Solaris/AIX/HP , MVS, DEC VAX, WINDOWS
• Software/Tools: Visio, MS Office 2013 Tools, MS Project
• Programming Languages: C, C , JAVA, Visual Basic, SQL, PL/SQL, Packages, PRO C, Shell Scripts, Visual Studio - .NET, ASP
• Development Tools: Oracle Developer 2000 Forms and Reports, TOAD, SMART DB, Team Quest
• RDBMS: ORACLE 7.3 to 11g and DB2
• ERP Applications: Oracle Financial Manufacturing, SAP
• Testing/Issue Tracking: Quality Center JIRA
• Packaging: InstallShield, SMS,
• Application Platforms: WebLogic, WebSphere, Apache, Citrix, IIS, Oracle Applications Microsoft SharePoint Portal, SAS
• Document Management: Documentum LiveLink Microsoft SharePoint
• Reporting: Developer 2000, Cognos, Business Objects/Business Intelligence, Crystal Reports
• Configuration Management: Configuration Management Database- CMDB/uCMDB
• Service Desk: HP Service Manager 9.0, BMC Remedy, Peregrine Service Center
• Discovery Tool: Tivoli Application Dependency Discovery Manager TADDM
• ETL Tools: Informatica, DataStage
• Version Control: SourceForge, PVCS, Visual Source Safe, Concurrent Version System CVS , Clear Case, Visual Studio Team Foundation Server TFS

PROFESSIONAL EXPERIENCE

Confidential

Senior Consultant: Engagement Manager

• Participated in preparation of SOW, procuring contract worth 6.5 Million dollars to model 24x7 support and to adoption of agile development methodologies.
• Client-vendor liaison and relationship building
• Planning of onshore-offshore support model in core/flex team structure
• On-boarding of onshore contracted resources and supporting resource issues
• Resource selection, offshore delivery planning and team building. Support resource interview and selection
• Knowledge acquisition, process development, transition planning and offshore resource training
• Overseeing team activity of 11 on boarded onshore contracted resources and supporting 8 offshore team members
• Support day to day engagement activities Labor Accounting Reports for LPL Accounting and Financial, Resource Time Tracking, HR aspects for resource onboarding
• Participation in CAB meetings as well as major/point/product/emergency Release execution

Confidential

IT Service Manager

• Service Management support for Configuration Management and CI Change Control
• Application Map maintenance/ Update in uCMDB a database for HP Service Manager
• Application Map Validation dealing with Application Owners and SMEs and subsequently Application Map handover to Change Management for Change Governance for all Survival Critical Business Applications
• Sync up of Discovery and Configuration Management Tools - TADDM, uCMDB HPSM and issue remediation

Confidential

Senior Consultant: Release Management

• Program level release manager for a major project to consolidate retail and institutional accounting systems
• Release planning, coordination, support update and configuration management
• Collaborate with cross functional/cross divisional resources across the continent in multiple time zones
• Participated in planning offshore development environment conforming data security restrictions to meet information protection regulations
• Manage deployments in all pre-production as well as production environments supporting frequent deployments in support of Agile/Scrum development methodology
• Follow compliance with Change and Release Governance and practices at individual Divisional level
• Chair QA Triage Meetings during Functional and SIT testing phases
• Develop internal processes for Release Management

Confidential

Senior Consultant: Change Release Management

• Manage Release Change Management activities for MRL Merck Research Laboratories - Clinical
• Change/Release process improvement and enhancement of best practices utilizing ITIL v3.0 framework
• Collaborate with Global Solution Partners, Shared Services Group and Business Client Services.
• Provide Change/Release Management support on software as well as Infrastructure projects
• Plan and present KPI based Change Release Metrics report and UNIX Deployment Metrics report
• Chair weekly Clinical Change Review Board CRB Meeting involving Solution Partners, Client Services, Operations and Application Technical Leads. Gain agreement on Change approval on planned changes
• Provide strategic input in area of improvements to add value to Service Management
• Implement solutions to improve efficiency and service transparency utilizing tool based approach
• Overseeing and managing offshore UNIX deployment service group. Own and improve deployment processes and practices as part of transitioning of services
• Provide expert advice to Change Release Management Team Members in each functional discipline
• Run weekly cross functional team meetings on collaborative team efforts and decision making.
• Ensure compliance with Change Management best practices in BMC Remedy Tool
• Provide input on approval to CAB representative
• Collaborate and Manage Merck wide Infrastructure initiatives from Change and Release Management space.
• Coordinate closure on Impact Testing related to Infrastructure Changes affecting MRL wide Applications
• Contribute towards proactive Release planning, execution and post implementation review
• Facilitate any additional cross group planning meetings to avoid any collision risks in context of multiple Change, Release and Operational activities and Emergency Changes
• Successfully designed and implemented Release Dash Board Calendar for Clinical Forward Schedule of Changes and UNIX Deployment Service Planning. Significant enhancement in terms of efficiencies and transparency

Confidential

Senior Business Analyst

• Responsible to create detailed ETL functional design specifications, documenting the business needs and test plan for Clinical Informatics Data Warehousing Project related to Consumer Centric Data Mart CCDM
• Gain acceptance from Business and Informatics Management on Design Specifications
• Collaborate with Data Stage ETL developers to ensure compliance with functional design specifications
• Developed and successfully tested data mappings, and managed QA at several stages of ETL process running SQL queries on Oracle as well as DB2 Tables
• Active engagement in problem resolution and compliance adherence to design and quality control standards
• Review and communicate test results
• Ensured timely product delivery on a business critical project with extremely aggressive deadline utilizing previous experience in Healthcare and knowledge specific to Member and Provider database

Confidential

Senior Release Manager

• Provided release management services to global project/program teams/application owners since the inception of shared release management service group
• Cross group relation building, release management service marketing and communication
• Major responsibility to manage integrated large scale as well as fast track releases
• Change management support: Monitor, track, assess and approve and communicate changes
• Coordinate risk assessment as well as capacity planning specific to shared platforms. Recommend required testing based on risk assessment.
• Attend CAB change review board meeting .
• Release planning, rollback and contingency planning, release coordination, communication, execution, closure and debrief. Collaborate with Pfizer Global Research and Development Informatics PGRDi , Pfizer Global Manufacturing PGM , Pfizer Global Pharmacia PGP project/program managers, technical teams and shared services teams within WTE, WTI, support services and site services group
• Managed onshore/offshore vendor resources
• Process adherence to ITIL best practices
• Participate with all external Governance processes
• Control release management artifacts and builds: Update release calendar/release tracking tool dashboard . Procure release notes and installation artifacts as well as final builds. Create and preserve release packages, Adhere to SOX compliance as well as applicable regulatory requirements
• Coordinate support and configuration management practices:
• Plan and coordinate end user training and artifacts as needed
• Process development: Full participation in change and release management process development and standardization of practice
• Team building and resource development : Participation in hiring and mentoring newly hired onshore as well as offshore vendor resources
• In depth familiarity with Agile, Waterfall
• Managed platform and infrastructure set up releases .Net, Microsoft Project Server, Grid
• Deployment platforms and technologies: WebLogic, ASP .NET, Citrix, Documentum, Data warehousing and Data Mart, SharePoint, Business Universe, Business Objects and Business Intelligence, SQL Server, Oracle 10G, Composite, Informatica
• Large scale integration project: Key player in a major global medical data warehouse GMDW integration with Development Information Factory DIF releases as part take over. Managed the most complex, inter dependent, business critical time sensitive multi-phase releases involving shared objects, parallel deployments and several platforms.
• Offshore service transitioning: Developed and successfully implemented knowledge transfer and work transition to offshore vendor partners in controlled, risk mitigated phases as part of outsourcing efforts
• Familiar with pharmaceutical compliance and regulatory requirements

Confidential

Common Engineering Coordinator - Development Informatics

• Coordinator for the Development Informatics portfolio
• Supported communication and marketing of Common Engineering CE shared services now WTE to the project teams within the PGRDi
• Analyzed the project needs and assisted in scheduling shared resources/services during the project initiation phase
• Performed a liaison role between functional organizations, customer, stakeholders PMO

Confidential

Project Manager, QA - PVS Testing, Integrated Care Management Team

• Managed release based Performance Volume Stress PVS testing of Cigna's Integrated Care Management System ICMS
• PVS Test planning: Define PVS test scope and approach
• Resource planning, scheduling and work plan management
• Identify and coordinate: PVS test environment needs, data strategy and configuration planning
• Provided application expertise in support of PVS LoadRunner script development activities
• Test results analysis dealing with development team, DBA and test engineers
• Publish test results and recommendations resulting from PVS testing. Prepare and submit Request for Change utilizing CRF
• Participated in predictive model development for estimating DASD resource requirements based on membership growth Full Contribution in Capacity Planning

Confidential

Project Manager, QA Training Data Management for Cigna Health Care Systems

• Provided project management support as part of Cigna's major centralization and consolidation project
• Managed and ensured quality data requirement for test data bed dealing with diverse technical and business groups for end to end system testing and training environments
• Provided technical recommendations related to Central Provider File CPF batch process tuning to resolve and improve the performance of CPF data load
• Managed and assured data quality by developing and utilizing data driven automated WinRunner scripts for data loading
• Produced reports from DB2 database during various data loads to resolve IBUS transaction fall-out issues and also for intra application data verification of Providers, Networks and Demographic information.

Confidential

Technical Lead/DBA support

• Product deployment/system implementation of Life and Annuities web site and Service Log Intranet applications dealing with DBA and development team resources
• Supported data warehousing group in troubleshooting the batch issues related to data quality Fixed database objects - SQLs, stored procedures and Pro C scripts Assisted web developers in performance tuning of database queries and provided suggestions on database side alternatives for performance improvement
• Developed/enhanced PL/SQL procedures, SQL Loader scripts, UNIX K - Shell scripts to automate and load insurance standard ADM database to load from daily mainframe batch feed
• Assisted web development team to modify web application utilizing database side alternatives to resolve performance issues
• Provided support to DBA in production implementation of ADM database and data load processes to load data from daily mainframe batch feed as well as Service Log Intranet applications
• Proposed a design alternative for database for web applications in order to minimize the time loss anticipated due to full refresh. Re-designed and modified existing scripts in support of this task

Confidential

Development Lead Database Administrator

• Lead team of three on technical development as well as DBA support on SAP to Oracle ERP Application conversion of Manufacturing/Financial modules as part of company takeover - Executone by Inter-Tel
• Worked closely with functional lead on systems analysis of pre-existing SAP system in context of mapping with Oracle functionalities
• Lead data mapping activities - SAP to Oracle interface tables
• Planned, designed and executed data transformation and migration from SQL Server to Oracle database Provided full DBA and Oracle database development support on this major conversion project Performed data migration utilizing SQL Loader, PL/SQL procedures, functions and packages
• Performed successful system conversion at full business satisfaction

Confidential

Senior Oracle Developer

Design and development of Y2K compliant in store retail system. Developed fully integrated, automated Retail Control System RCS to assist store departmental managers and accountants in accomplishing various business functions.

Achievement Award:

Recipient of prestigious Achievement Award for successful system implementation in over 300 grocery stores nationwide

Confidential

QA and Testing Sr. Specialist

• Provided integration testing services for a project involving conversion of applications from 16-bit to 32-bit format. Test planning, execution and risk assessment
• Software packaging using InstallShield and software distribution utilizing SMS
• Performed reporting of test results to requesting IT or Business Groups Cigna Health Care, Sales and Underwriting, Provider and Medical Management

Confidential

Oracle Developer

• Worked as a developer on a project related to Flight Safety Parts
• Designed and developed various Developer 2000 based Forms and Oracle database objects for a system consisting of various Manufacturing modules to change the part model specifications, to perform group edits on various safety-related specifications and also to process approvals on changes

Confidential

Oracle Developer

• Served on the Distribution Services/Commissions team as Oracle developer dealing with VISTA system
• Responsible for troubleshooting and modification of Oracle based database packages and modules involving financial transactions, commission calculations, tax related processes and performing databases updates as necessary
• Performed trouble shooting analysis, fixing the issues, testing and implementation
• Created extracts and performed update on database for a project dealing with postal regulation compliance