Objective

To continue being a highly experienced and trained Network and Unified Communication Engineer, a hands-on professional with international experience and customer focus oriented. I am a highly motivated Network and VoIP engineer and Project manager in this field. My best characteristics are being highly certified and experienced. In the near future, I will be trying hard to get the CCIE Certification, in my way to achieve CCDE and Design Architect.

Skills Profile

• Design and planning of UC and network projects based on Cisco UC products in national and international environments. Multi-site implementation and advanced problem resolutions. Negotiation of RFPs, support to Presales and Technical Authority.
• Expert level in planning, configuration and supervision of migrations and installations of switches and routers: Cisco, HP, Teldat, Riverstone, Bintek, Ruby-Tech. Complete LAN design at L1/L2/L3 for global customers, which includes HA, advanced QoS.
• Expert level Design and planning as well as Low Level Design for routing protocols: OSPF, BGP, EIGRP, as well as MPLS, VRF, VRFLite and other carrier technologies.
• Cisco Communication Manager, Express, Gateways, CUBEs, IM Presence and Jabber, Unity, Unity Express and Unity Connection, Contact Center Express, Ciscoworks, Windows IAS or Windows 2008. Cisco HCS Servers, for clusters in VMWare.
• Advanced level in Planning and problem resolution in H323, SIP, MGCP, PIM, STP, VTP and others L2/L3, technologies like VPNs, NAT, Multicasting, VLANs.
• Advanced to Expert level in installation, design, and deployment of virtualization on VMWare eSphere, ESX/ESXi hosts, Thin Clients, Industry embedded systems and Information Kiosks, WLC, WLSE, Antennas and other wireless products.
• Proficiency in Relational Database design, focused on MySQL. Optimization and search programming.
• Advanced Management of integrated packages: Imagicle Stonevoice , Zoomit Voip Recording, Windows Server 2000-2003-2008, eGroupWare and Sharepoint. Extended knowledge of Astaro, Cisco PIX/ASA, and Fortinet UTMs. SSL gateways from Watchguard and Array Networks. Monitorization with Nagios, Cacti, opManager.
• Advanced to Expert level in Office packages and system administration: Linux Servers, Windows 2000, XP, 2003, 2008, 7, Vista, Redhat CentOS , Debian Ubuntu .

Employment History

Confidential

• Manage Service Support Specialist. Resolution of Unified Communication Problem Ticket at higher level, high-touch customers.
• Advanced voice configuration to adapt customer's configuration to current technologies. Late implementations, upgrading and planning.
• Support to Professional Service Projects on UC.
• On call duty and remote and on-site resolution of Problems. Direct contact with end Customer and some commercial advice.

Senior Consulting Specialist, Confidential

• Dedicated team focused on managed service in order to prepare specific designs, consolidating standard and special functionalities.
• Support to all other areas of Operations and Business Units: Presales/ Engineering/ Technical Authority/ Migration /Configuration/ Provisioning teams and PMOs.
• Provide technical support to Provisioning/Activation team during execution of the implementation plan. Redaction and validation of plans. Negotiation with end Customers, Providers and Country Managers.
• Special Projects and Design Specialist Consulting with Alcorce 05/11 - 03/13
• Design of transformations for MPLS/BGP/LAN global customers. Creation of Site Surveys and WAN/LAN Design delivery and negotiation of design and implementation with Customer representatives.
• Design of transformations and migration to VoIP managed telephony.
• Special Projects Solutions in the area of WAN and Telecommunications.

Chief Network Engineer, Confidential

• Advanced Support, Problem resolution and documentation for virtualization of the Data Center
• Expert level in planning, configuration and supervision of migrations and installations of switches and routers: Cisco, HP, Bintek, Ruby-Tech, Enterasys.
• Advanced to Expert level in installation, design, and deployment of virtualization on VMWare eSphere, ESX/ESXi hosts, Thin Clients, Industry embedded systems and Information Kiosks.
• Projects Leadership in Networking, VoIP, Wireless and virtualization.
• Configuration, design and implementation of network solutions.
• HP, Cisco routers and switches. RubyTech, Bintek, Enterasys and others.
• VoIP Advanced problem resolution.
• Teleconference advanced equipments design, installation and implementation Radvision, Tandberg .
• VmWare Data Center operation and migration. Testing of new equipment for service exploitation. Nagios, Cacti, OpManager and other monitorization tools.

IT Project Manager, Confidential

• Complete Project Design and delivery in UC, Network, Wireless and Systems. RFPs composition and technical Documentation
• Advanced Level 3 and Engineering Level Support
• Complete Project Management for VoIP and Internet-working projects. Design and implementation for various customers, from SMB to MB. Authoring of detailed RFPs and its defense.
• Complete solutions in technologies like Cisco Unified Communication Manager, CUCM Express, UC5xx, UCCX, Unity, Unity Express, Unity Connection, Presence, Attendant Console, Gateways, Gatekeepers, third-party Cisco partners products like Zoomint, Stonevoice Imagicle , Ipexpert, Nice, etc.
• Configuration, installation and management of UTM appliances: Brands: Astaro, Fortinet, Cisco ASA. Design and Management of VPN and Extranet Access for SSL: Array Networks, Watchguard, Cisco ASA, Barracuda Networks and Windows 2008 NPS/NAP solutions.
• Installation and configuration of LAN/WAN solutions, VoIP, Internet Telephony, Wireless, VPNs, server clusters. Mostly Cisco and HP.
• Configuration and installation of Routers and Switches L2/L3, Cisco, 3Com, Linksys, HP stacks, wireless controllers and others.
• Personalized service to Public and Private Corporations and entities. Documentation and Advanced Problem Resolution.
• Implementation of LAN Management. CiscoWorks, OpenNMS, OpenView integration with CiscoWorks.

Data and Voice Technician, Confidential

• Installation and configuration of data Networks, VoIP, WAN/LAN solutions. Identification and Resolution of L1/L2/L3 data problems.
• Configuration of Routers and Switches of Cisco, Teldat, Riverstone, Nortel, for major ITSP MACROLAN/INTERLAN services from Telefonica
• Field Services 24/7. National level.
• Planning and Design of Centrex products Vodafone
• Training of personnel. Level 2/3 service.
• Logistics and Inventory at national level.

Server Technician, Confidential

Installation, tests and configuration of Servers

Informatics Director, Confidential

Confidential

• Communication Centers Design. User data network implementation
• Store Management and Back-office Design and Product Development
• Leadership in Design and product development, including franchising, of Private Telephony Centers, Cybercafes, computer Stores and Informatics Classrooms. Complete key in hand delivery of projects, training and documentation.
• Communication Centers Design. User data network implementation. Informatics Stores design.
• Recruitment and training of personnel, Back office design.
• System design, network, servers, clients maintenance.
• Marketing, Advertising and turn key projects.
• Regional Distribution for office supplies parts.
• Design and implementation of different training courses at user level.
• Installation and repair of telephony equipments.

Associate Consulting, Confidential

Design of Training Courses Translations and Webmaster