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Customer Service Resume

Charlotte N, C

Professional Summary:

I have advanced knowledge in policies within HR benefits, focusing in the field of workers compensation. I also have over 7 years of experience in providing outstanding customer service and the ability to resolve customer issues quickly and maintain effective working relationships with customers.

Education
B.S. in Business Management- Human Resource

Computer Knowledge
Microsoft Access/Excel/Word/PowerPoint/Outlook, Windows 98/Me/2000/XP/Vista

Work Experience

Confidential (2011-Present)
Charlotte, NC
Underwriter Assistant I

  • Obtain risk information for new and renewal business, to assist underwriters in the rate-quote process.
  • Complete policy forms and endorsements accurately and timely.
  • Issue new and renewal policies in accordance with bureau, state requirements and company service standards.
  • Follow up and complete a variety of underwriting correspondence, in reference to applications, policies and endorsements.
  • Cancel, non-renew and reinstate policies in compliance with bureau and state requirements.
  • Endorse policies in compliance with bureau and state requirements, as well as company service standards.
  • Review earned premium reports and take action to resolve variances that are outside of the company’s target variance.
  • Obtain policyholder employee concentration information, and maintain computer system accuracy.

Confidential (2009-2011)
Charlotte, NC
Administration Specialist I

  • Ascertained customer needs and provided guidance to efficient and cost-effective solutions.
  • Consulted with both internal and external customers to ascertain their needs.
  • Maintained records of employee activity, updating information and assuring accuracy and completeness of employee data for the purposes of reporting.
  • Escalated complex issues and inquires to the appropriate subject matter expert(SME) for resolutions
  • Exposed to and processed confidential employee data
  • Maintained excellent customer service and interpersonal skills.
  • Provided adherence to agreed upon deadlines.
  • Researched and resolved discrepancies with workers compensation payroll audits.
  • Worked closely with insurance adjustors to support group decisions and company goals.
  • Wrote and developed technical training documentation for billing issues.
  • Outstanding customer service skills with the ability to resolve application issues quickly and maintain effective working relationships with customers.
  • Ability to work in a collaborative, dynamic team environment and interact at all levels within the organization.
  • Developed a understanding of the life cycle of workers compensation claims

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