SUMMARY
Business Intelligence and IT Director noted for leadership skills, problem solving and implementing cost effective systems. Experience in implementing large scale Enterprise Software Solutions. Extensive experience in the Prepaid / Stored Value, Financial, Travel, and a variety of other domains and has been involved in the design, development and delivery of a variety of solutions.

Strengths

• Design, develop, and support ERP, CRM, Master Data Management (MDM), Billing Systems (AR/AP), BI / Data Warehouse, ETL, SOA / ESB applications, Loan Origination Systems, Telco Billing, Help Desk Applications, and Customer Support applications.
• Manage Profit and Loss analysis, budgeting and cost controls, schedule operational tasks and projects, program implementation, departmental coordination, and logistical planning.
• Handle applications management, system installation and design, advanced project management, workflow and efficiencies enhancement, Business Intelligence, troubleshooting, and overall operations support and management.
• Coordinate recommendations to senior management and staff, productive interaction with individuals of all backgrounds, design and implement staff training, deliver presentations, and produce proposals.

Technical Skills

VB, VBA, ASP, JavaScript, PHP, and SQL.

Languages Managed

Java, MDX, EDI, C#, C++, Pearl, Python

Databases

Oracle, MSSQL, MySQL

Applications

SSRS, SSIS, SSAS, Pentaho, Actuate, Jasper Reports, Crystal Reports and Cognos , Subversion, TFS, JIRA, SugarCRM, OFBIZ, JBOSS, Apache, WebSphere, BEA, IIS, SAP, ADAGE, Gentran,

Compliance

PCI, SAS70, Sarbanes–Oxley (SOX), and HIPAA

Management Styles and Design Patterns

Agile, Scrum, Waterfall, Kimball, Inmon, SOA, and Object Oriented

Work Experience

Confidential, March 2008 to May 2012
Director of Business Intelligence

• Direct report to the CTO
• Enterprise Data Warehouse built on MS SQL Server 2008 R2 BI stack with EMC SAN storage. Web Server farm using IIS on Windows 2003 VMWare.
• Team size: 25 FTE
• Managed project budget of 2,000,000.00.
• Managed staffing budget of 2,000,000.00.
• Manage team responsible for Enterprise Data Warehouse design and information delivery.
• Coached and mentored 2 team members to be promoted to Manager level.
• Managed the team that created IRIS.Incomm.com, Incomm’s new self-service BI portal for internal and external customers. This portal enabled low cost distribution of retailer sales reporting, invoicing, and vendor reconciliation for stored-value gift and prepaid products.
• Created the Data Architecture and Data Governance practices delivering standardized and automated reports while maximizing data model efficiency and performance.
• Managed the data architecture and integration management teams while establishing coding standard and best practices while delivering rich, high quality business intelligence and data warehousing solutions to our internal and external customers.

Director of Back Office Systems

• Mutli-tiered Windows /Red Hat Linux server environment using clustered MS SQL Server 2005 backend. Used Sun hardware and J4400 attached storage. Web Servers Apache and JBoss.
• Team Size: 30 FTE
• Successfully pitched, planned and executed two separate projects with budgets over $3,000,000.00.
• Managed a staffing budget of $2,000,000.00.
• Implemented SugarCRM, Pentaho and JasperReports as short-term “Open Source” solutions to support Master Data Management and Reporting.
• Implemented OFBiz as an enterprise solution to aid in the Master Data Management and to consolidate billing of multiple acquisitions.
• Designed and implemented a BI solution based Microsoft’s BI stack (SSIS, SSAS, SSRS)
• Designed a 4 TB Data Warehouse to consolidate reporting of 5 major acquisitions.

Confidential, August 2007 to March 2008
Program Manager

• Team size: 80+
• Managed the full development life cycle of an Ambulatory Care system.
• Supported a development team of 50 people of two geographical locations.
• Developed processes for tracking and managing scope.
• Executed all aspects of project management from requirements to GA release.
• Managed the patch process for multiple production release simultaneously.
• Developed Sr. Management Dashboards with progress metrics and trend analysis

Confidential, Feb 2005 to August 2007
Program Manager (Bio Lab)

• Team size: 10 FTE and 10 Off Shore
• Managed the day-to-day operations of an ERP support team.
• Developed and managed change management process to support production big fixes.
• Supported the transition ADAGE to SAP.
• Managed and supported a Cognos Data Warehouse for Sales decision support.
• Managed the Cognos ETL development

Manager of Development (Homeowners Loan Corp / BBVA)

• Team size: 8 FTE
• Managed the modification of a loan origination system.
• Implemented source code control and requirement management system.
• Participated in the design and development.

Development Manager (Atlanta Gas Light Resources)

• Team size: 30 FTE and 40 + Off Shore
• Managed the development of a custom CRM and automated workforce dispatch.
• Participated in the design and development.
• Facilitated workshops to close on design requirements.
• Led team that created a prototype of screen mock ups to validate user understanding.
• Customized and developed key customer, account and reporting functionality.
• Led the data replication team in validating replication mappings.
• Managed the Informatica ETL development team

Confidential, July 1999 to December 2004
Director of MIS

• Corporate Portal, Data Warehouse / Reporting, Production DBA Support
• Implemented and managed a Workforce Management team of 8 analysts to provide period, daily, and monthly analysis of call center performance.
• Provided business analyses, full life cycle development and operational support to the world’s largest travel transaction outsourcer (TPO).
• Created a real time / web based Agent Coupon Automation system that eliminated the need for hard copy storage and eliminated hundreds of hours of research time, resulting in a 20% reduction in man hours.
• Following Sept. 11th, used relationships within ARC (Airline Reporting Corporation) to be the only company in the travel industry to manually produce a RET file format. As a result, processed an excess of 40,000 refunds in less than 30 days, a 3000% increase over manual processing.
• Post Sept. 11th, Worked with Airlines and FBI to produce a suspect watch list that would alert for suspect booking as well as track travel patterns.
• Created a web based Travel Manger Portal for internal and external customer use. This portal combined transitional and operational data. Created and supported the business logic that combined Pre-Trip, Post-Trip, and Call Center data. Used this system and data-mart to provide Market Analysis for external clients.
• Implemented the use of Open Source databases (MySQL) as decision support data-marts to reduce operational cost by $60,000 per implementation.
• Developed and implemented Debit Memo tracking system to decrease processing time and reduce errors. All aspects of this application where handled within the MIS group, including process improvement.
• Managed the DecisionStream ETL development team.

Confidential, June 1996 - July 1999
Manager of Business Systems and Analysis

• Managed a five person applications development staff with dotted line reports in Network Administration and Operations.
• Managed in house application development by data modeling, gathering specification, developing and supervising development, documentation, training, and application deployment.
• Supported third party loan origination system by providing support, reporting, and “add-on” functionality through VB development.
• Developed a centralized end of the month reporting process that has reduced a ten to fifteen day, ten person, and multi-department process into a one day, one person (Operations) application/ process.

Confidential, May 1989 - June 1996
Operations / Business Analyst

• Developed client/server applications for reporting and measuring call center production and efficiencies.
• Consulted internal and external business partners to analyze and develop technical solutions for business problems/opportunities that where cost effective and added value to the business.
• Developed and implemented reporting procedures to support production and performance goals of Credit Services in a PC/LAN environment.
• Provided administrative and technical support for Credit Operations call management systems, including: (OCM Gold), CMS, and Witness.
• Provided staffing, forecasting, and budget analysis to center head/vice president for publication in company-wide business reviews for Credit Operations.

Education

Confidential, College (FCCJ), Jacksonville, Florida
Confidential, University ,Jacksonville, Florida