Consultant Resume Profile, North Carolina - Hire IT People

PROFILE: Effective, results-driven software and management training professional with expertise in developing IT initiatives and spearheading technical and management training programs successfully establish positive relationships between groups proven success in problem analysis and resolution strong communicator, facilitator and liaison builder.

HIGHLIGHTS OF QUALIFICATIONS

Progressive experience working as an Technical Professional: Consultant, Team Lead, Instructor Lead Trainer ILT , Instructional Designer ID numerous full-cycle go live software implementations data clean up of legacy systems conducted hundred of training classes in proprietary software in many industries developed work process flows, eLearning training content, JobAids, presentations, CBTs, WBT, Webinars virtual training in diverse industries: I.T., finance, engineering, education, healthcare, and banking.

ACHIEVEMENTS

Significant cost reduction realized through workforce changes and effective use of new technology
Increased employees effectiveness through customized training programs, seminars, and work sessions
Lead in several Go-Live implementations of proprietary software and curriculum development
Project management of various programs, stage gates and miles-stones
Responsible for software training of end-users and system upgrades for several entities
Managed content of Learning Management System LMS , and eLearning and WBT process
Instructional designer on numerous software roll-outs for clients propriety software
Expert level in theories and principles of the Adult Learner
Road Warrior: nation-wide traveling up to 100

TECHNICAL SKILLS

Windows 7 Vista XP HTML Front Page Network Fundamentals M.S. Office 2010: Word, Excel, PPT, Access, Outlook Lync Avaya WebEx Go-To-Meeting SharePoint LMS SCORM ADDIE, Information Mapping uPerform Captivate Flash

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Virtual VILT and Instructor Lead Trainer ILT facilitation of 40 different curriculums modules to train thousands of customer service and process support bank employees nation-wide in learning CRM and Process Support roles and mortgage processes utilizing software applications i.e. HomeSaver, Salesforce, DRAW, LAMP, iTools iSeries, of other proprietary software. Instruct methodologies such as Fair Lending, Loan Modification, Eligibility, Foreclosure Delinquency, etc. to ensure homeowners received best possible workout solutions in HMA, HAMP, HAFA, FHA, VA and other government approved programs assisting bank in retaining their clients homes before imminent default occurs.

Consultant

Confidential

Facilitated training of tellers and Customer Service Representatives on bank Encore system Facilitated a variety of bank propriety training programs such as S.O.A.R Auditing, and Penny Coin machine including classroom, CBT, WBT, video, self-directed and modular based Facilitate group discussions and exercises Ensured effective training delivery and transfer of learning on various processes, products, and systems i.e. platform, teller, loans, audits, etc. Performed classroom admin duties as required: equipment setup, distribution of training materials and aids Measured training results by evaluating learner performance and obtaining feedback program delivery communicated learner performance results and recommend solutions.

Confidential

Consultant

Supported US and international clients in Lync, Blackberry and MS 2010 multiple desktop migrations diagnosis, assist, and resolved end-user issues via Avaya phone system instructing in end-users in application setup, reinstalls, and password resets documented and reported reoccurring incidents in Remedy conducted mini-training sessions of applications usage.

Confidential

Instructor Lead Training on clinical floor and classroom. Instruct clinician i.e. doctors, nurses Hemo and PD , S.W., Dietitians, PCTs, and Bio-Meds in the use of proprietary software: Falcon, Snappy and Chairside Snappy software. Two-week software conversion and implementation for Go-Live for numerous clinical sites around the U.S.

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Consultant Resume Profile

North, CarolinA

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