Qualifications Profile

• o Process improvement allowed for business units to nimbly adjust operating costs and delivery performance based on customer and seasonal volumes.
• Process Improvement: Developed and chaired process standardization committee to analyze key processes and design more efficient and standardized processes.
• o Fluent in constructing, as well as implementing 360 feedback instruments.
• Presented at numerous national and International conferences and have presented as a keynote speaker at an international conference.
• Executive level Human Resource and Organizational Development business partner with over 15 years experience. Proficient in the development and execution of strategic plans and organizational initiatives to support organizational growth and maximize profitability.
• Executive Leader: Have successfully and simultaneously managed multiple departments and led both local and remote teams.
• o Have directly managed personnel in Operations, as well as Training, Quality Control, and Leadership Development.
• Board Director: Current Board Director for NELA New England Livery Association . Excellent interpersonal, communication, and teambuilding skills with refined committee and board director leadership skills.
• o Instrumental board committee member responsible for all educational seminars at recent conference and tradeshow.
• Organizational Change Manager OCM : Fluent in change management practice and have led the change management initiative in the merge of five companies into one location under a parent administration. Additionally, have successfully managed multiple out of state mergers and acquisitions into the parent company and coached national teams through the various strategic changes.
• o Led senior-level organizational change initiatives, developed project strategies and execution plans that have maintained the desired talent and protected base operations.
• Training: Led comprehensive training teams and directed results-oriented training in multiple corporate settings by designing a corporate-wide training curriculum for all levels of management and staff. Have led training design teams in the development of new products and procedures to advance core business strategies while maximizing employee performance. Highly-practiced in adult learning theories and instructional design, with strong expertise in mid to senior leadership development. Currently lead a 17 person training and development team.
• Performance management: Designed and implemented a consistent performance management system across five companies that resulted in strong alignment of desired performance with actual performance. Additionally, designed and implemented quarterly improvement practices for all departmental managers to drive departments toward the desired outcomes.
• Quality Control and Data Analysis: Have designed and implemented a multi point data analysis process to fully highlight the operations delivery on its standard operating procedures. This process spans five companies and four cities.
  • Utilize six sigma principles in developing quality control standards, as well as ensuring reliability of measurement.
• Talent Management and Human Capital HC , Redesigned talent acquisition processes for 3 high volume companies and directed all recruiting and on boarding strategies and activities across all staff levels.
• Developed and implemented comprehensive compensation, benefit and bonus programs and have built the corporate employment brand by improving recruitment efforts, rewarding success and retaining key employees.

Professional Experience

Confidential

Director of HR and Organizational Development

• Managed the complete integration of a five company merger with over 1000 employees into a new location, with new senior leadership and restructured departments. Report directly to the CEO on individual departmental functioning and organizational development initiatives.
• Restructured the organization to incorporate centralized support systems, and hired key director level managers.
• Managed the change management plan from development through implementation.
• Developed, implemented and manage a highly successful continuous quarterly improvement program CQI thereby assisting the CEO and COO to effectively link individual manager performance with strategic goals.
• Restructured departments requiring change and implemented new systems, personnel structures and procedures to align with the new objectives.
• Responsible for managing all department directors to quarterly strategic goals and daily operations.
• Led the HR manager to all recruiting, on boarding, and personnel issues.
• Developed all quality metrics and implemented a full scale quality monitoring and response program.
• Initiated and managed the development of a Standard Operating Procedure SOP project, resulting in all key processes being documented and streamlined.
• Led Voice of the Customer VOC project to establish alignment to client needs and operational delivery.
• Instituted a companywide performance evaluation process, and instituted a multi source feedback program to senior leaders as part of the change management process.
• Designed and implemented a formalized project management methodology for the company and mentored managers and senior leaders for use in managing projects.
• Established sustainable mechanisms to maximize employee engagement to meet company mandates and to drive the company's vision forward.
• Successfully implemented and integrated situational leadership into the environment of all of the companies.

Confidential

Director of Employee and Organizational Development

• Established and maintained a strong learning environment for all employees within the company. Reported to COO on all initiatives and strategic development.
• Worked closely with all department heads to ensure learning was balanced with operational needs.
• Utilized data to establish needs and drive necessary change and provide a strong collaborative relationship with all managers.
• Designed and initiated full scale training programs for each department within the company built on core competency assessments. This included intensive on the job training components.
• Conducted full organizational and departmental needs analysis to determine learning and development objectives.
• Designed and developed a fully blended training curriculum including computer and web based training mediums.
• Mentored senior level executives in developing their departments and maximizing their operational objectives.

Confidential

Director of Training and Quality control

• Actively monitored and audited all programs within the company reporting directly to the President on functionality and quality of new and existing programs.
• Mentored and supervised seven department heads in management principles and program enhancement.
• Facilitated meetings and committees with senior administrators and managers ensuring the highest departmental quality and effectiveness. Produced, managed and provided oversight for the quarterly improvement reports.
• Successfully designed, implemented, and maintained a comprehensive two week orientation program for facility.
• Developed curriculum through full analysis, design, development, implementation and evaluation of procedures.
• Conducted classroom training, SOJT standard on the job training , and blended training, including CBT.
• Provided intensive observation on process delivery and coached individual contributors and managers to improving desired processes.

Confidential

Director of Training

Started up training department and developed all curriculums across all departments.

Senior Operations Manager

Operations Manager

Advanced on the fast track through increasingly responsible positions based on performance driven objectives.