Areas of experience include:

• IT Incident Management
• IT Change Management
• Project Management Infrastructure
• Risk and Scope Management
• Data Center Operations - Consolidation
• IT Infrastructure Analysis and Operations
• RFI / RFP Creation and Response
• Project Scheduling and Governance
• ITSM / ITIL Integration and Management
• Project Resource Allocation
• Multiple Vendor and Resource Management
• Budget and Financial Project Management
• Experience in Transportation, Health Care and Finance industries

PROFESSIONAL EXPERIENCE

Confidential

IT Operations and Program Management

• Lead and manage implementation of standard ITSM and ITIL tool set for clients. Integration of BMC Remedy enterprise systems.
• Skilled in utilizing and operating Incident Management, Change Management, PTR, and CI systems in Remedy and other systems
• Direct and manage IT services projects
• Conduct and lead RFI and RFP client processes for IT Managed Services, and Business Outsourcing
• Manage and direct work of Data Center and business personnel: Technical personnel, such as business analysts and programmers, providing support and interpretation of business and technology goals, instructions/objectives
• Perform integration and design of client ITSM and ITIL systems
• Developed and managed all aspects of project planning: Scheduling, personnel resources, project budgets, software and hardware infrastructure planning and integration, weekly status reporting, client executive status and summary presentations, manage and guide resolution outcomes of technical and business issues

Confidential

Implementation Manager

• Perform Information Technology optimization and business transformation for clients
• Lead and manage implementation of Xerox standard ITSM and ITIL tool set for clients
• Integration of BMC Remedy enterprise systems
• Manage and direct work of technical personnel, such as business analysts and programmers, providing support and interpretation of business and technology goals, instructions/objectives
• Responsible to lead multiple implementation programs, mentor and lead cross functional teams internal and client teams to successful project completion
• On site client facing responsibility, generated RFI and RFP client response delivery solutions and presentations
• Developed and managed all aspects of project planning: Scheduling, personnel resources, project budgets, software and hardware infrastructure planning and integration, weekly status reporting, client executive status and summary presentations, manage and guide resolution outcomes of technical and business issues

Confidential

IT Strategy and Architecture Services

• Perform Information Technology optimization and business transformation for clients
• Achieve cost savings and efficiencies through architecture design and IT strategy consulting and deployment, Cloud Computing utilization. Data Center Operations and Consolidation Management
• Design of IT infrastructures including servers, storage, workstations, middleware, networks, and the physical facilities that support the applications and business processes required by the client
• Healthcare, Banking, Insurance, Energy and Manufacturing industries
• Provide infrastructure operations, disaster recovery management, and project leadership
• On site client facing responsibility. Generated RFI and RFP client response delivery solutions and presentations
• Developed and managed all aspects of project planning: Scheduling, personnel resources, project budgets, software and hardware infrastructure planning and integration, weekly status reporting, client executive status and summary presentations, manage and guide resolution outcomes of technical and business issues

Confidential

Operations Director

• Create and lead hospital and clinical practice units to deliver healthcare scheduling, operations and revenue cycle management. Increased speed of technology delivery to clients and organization by 50
• Delivered and integrated 1,000 plus providers / physicians to company's GE / IDX Healthcare Centricity products
• Client facing responsibility: Responsible for all aspects of client delivery project planning, project budgets, managed all technical and business related issues to deliver SaaS products successfully to clients

Confidential

Leader, Strategic Services

• Reported directly to CIO
• Performed strategic overhaul of company's internal systems and processes by customizing standard software, streamlining cost-center tracking, and improving business analysis procedures including on-demand access to real time management reports
• Completed integration of first global Enterprise Performance Management and Financial Management System, reduced FTE accounting labor by 25
• Directed multi unit department deployment to accomplish document and data inquiry, developed plan detailing tactics and executed plan, 7 million dollar endeavor.

Confidential

Manager, Marketplace Services

• Established commercial marketplace hosting solutions for client base, including shipping, rubber and airline industries
• Created and supported commercial enterprise Alliance Networks in hosted market: Client Relationship Management CRM and Fulfillment Solutions, created 15M in market value networks