SKILLS

Hardware

Complete computer builds, network printer setups, local printer setups, router setups, network jack activation, wiring closet maintenance, external peripheral setup, handheld setup, and PC / MAC component level troubleshooting.

Software

DOS, Windows OS, MAC OS X, some Linux OS, some Solaris OS, Office suites, Adobe, Outlook and Exchange, Palm, HP Service Manager, Remedy, Peregrine, Internet Explorer, Firefox, Chrome, Thunderbird, instant messaging applications, Lotus Notes, SQL 2000-2008, Citrix, and backup and imaging applications.

Network

Microsoft SCCM, DDWI, basic TCP/IP, Remote Desktop, Odyssey wireless client, Juniper Net Connect wired , data migrations, Active Directory, and wired or wireless troubleshooting.

Customer Service

I have excellent verbal and written communication skills that allow me to contact users by phone, email, and in-person visits. I can assist both local and remote users. I can use ticket tracking software to keep up to date records of services performed. I can use Fed Ex shipping software to print out shipping labels for equipment deliveries.

CNC/Machining

Set up and operate Citizen Swiss CNC 3 axis machines. Read from blue prints and assembly drawings. Use micrometers, calipers, and other specialized gauges to produce parts to .0005 tolerances.

WORK HISTORY

Electronic Tester

Confidential

• Temporary position working as part of a team with the following responsibilities:
• Test cell tower equipment units for pressure leaks, check frequencies with a spectrum analyzer, and general assembly quality assurance.

I.T. Contractor

Confidential

• Temporary position assisting the campus and hospital with a Windows XP to Windows 7 migration with the following responsibilities:
• Migrate data off of old computers. Re-image compliant computers with Windows 7. Migrate data back to newly imaged computer. Install required applications, external hardware, and network printers.

I.T. Contractor

Confidential

• Contract position assisting the company in an XP elimination and Windows 7 refresh project with the following responsibilities:
• Image current computer equipment, with software developed in-house, to Windows 7 from Windows XP. Perform data migration of users' data. Deploy newly imaged equipment to users.

I.T. Contractor

Confidential

• Contract position assisting the company in a Windows XP to Windows 7 upgrade for the entire company, with the following responsibilities:
• Image new computers through the use of: Microsoft MDT, SCCM, and Active Directory. Performing asset management on old equipment and making old equipment ready for reuse. Perform necessary repairs to computers in order to prepare them for use.

I.T. Contractor

Confidential

• Contract position supporting a Windows XP to Vista migration, including the following responsibilities:
• Imaging new laptops and desktops Dell and HP , asset management on old equipment, data migrations, deploy and install new computer equipment and reconnect users to the network, support local and remote users with new equipment issues, some Active Directory support, and using HP Service Manager to track trouble tickets.

Tear-down / Electronic Technician

Confidential

• Contract position which included the following responsibilities:
• Disassemble gas pumps for remanufacturing and assist the electronics department with minor repairs.

Assembly Line Technician

Confidential

• Contract position that included the following duties:
• Load specific areas of the assembly line with needles or fixtures, depending on where stationed and maintain production flow.

Electronic Technician

Confidential

• 2nd shift contract position which included the following responsibilities:
• Perform circuit board repairs and modifications for Aerospace industry products. Also perform various testing procedures to ensure industry standards were kept to the repairs.

Confidential

I.T. Contractor

• Contract position supporting a Windows 2000 to XP refresh project including the following responsibilities:
• Support on a Windows 2000 to Windows XP migration project. Perform imaging of new desktops and laptops Dell equipment , perform asset management of all computer equipment related to the project, perform data migrations, deploy computer equipment and reconnect users to the network, setup network printers HP , provide next -day support for users with new equipment, and use Remedy for tracking trouble tickets.

CNC Setup / Operator

Confidential

• Direct hire position that included the following responsibilities:
• Set up and operate CNC machines that produce precision parts for the commercial aerospace industry, work with bar stock, submit parts for inspection, download proper part programs to machines, and adhere to ISO standards.

I.T. Contractor

Confidential

• 2nd shift contract position providing desktop support including the following responsibilities:
• Provide support for a remote site, perform new computer imaging and new computer deployments, provide local and network support for the plants HP, thermal, and label printers, provide support for wireless order picking carts, use Active Directory for mostly password reset requests with some O.U. work, and use Peregrine to track trouble tickets.

Confidential Electronic Technician

• Contract to hire position that included the following responsibilities:
• Perform the warranty repairs of strobe lights, power supplies, and control modules for the emergency lighting industry. Also use software and oscilloscopes to run diagnostics on broken and repaired equipment to ensure industry standards were kept.

I.T. Contractor

Confidential

• Contract position that included the following responsibilities:
• Started out as a campus wide virus removal project then moved into a desktop support role. Performed network and local printer support for staff and students across the entire campus, provided desktop support for Windows computers and some MAC computers, and use Remedy to track trouble tickets.

Contractor

Confidential

• 2 week contract that included the following responsibilities:
• Go to all the schools located in the North end of Hartford to set up their computers and printers for the upcoming school year.

Contractor

Confidential

• 2 contract positions for Pratt Whitney and Hamilton Sundstrand with the following duties:
• Performed a Windows NT to 2000 migration project, perform data migrations, new computer imaging, deployments, and next day support for issues related to the new equipment. Use Remedy to track trouble tickets.

Electronic Technician

Confidential

• Contract to hire position that included the following responsibilities:
• Perform routine maintenance on separate components of Lottery machines. Repair all circuit boards, down to component level, for CT, NH, VT, MT, and Barbados Lottery machines.