PROFESSIONAL SUMMARY:

Siebel 8 Certified Business Analyst with over 9 Years of extensive and progressive experience in Implementation, Upgrading, Integrations, Deployment and Testing of Siebel CRM v7.x and 8.x Applications.

• Extensively worked as a Techno-Functional consultant and advisor in providing CRM solutions with excellent business domain experience in Siebel Call Center and Siebel Sales.
• Extensive experience and knowledge in Siebel Design, Upgrade, Development and Customization including Business Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
• Experience in implementing Siebel in a Multilingual Simplified Chinese and Multi-Organization setup.
• Experienced in installation and configuration of Siebel Open UI and Siebel Mobile Connected and Disconnected as part of Siebel version 8.1.1.9, 8.1.1.10 and 8.1.1.11. Implemented the complex Incremental Repository Merge IRM process in 8.1.1.10 and 8.1.1.11 to derive the final repository. Successfully upgraded from 8.1.1.6 to 8.1.1.9 to 8.1.1.10 to 8.1.1.11 in Prod.
• Extended Siebel application to I-Pad, I-Phone and other mobile devices used by the field reps.
• Implemented CRM Desktop to integrate Lotus Notes with Siebel.
• Have experience in working with Siebel Open UI concepts of Presentation Model, Physical Renderer, Javascripts, Cascading Style Sheets CSS , JQuery and themes. Some of the requirements I successfully implemented in Open UI are: integrate Siebel with external applications such as LinkedIn, implement charts and graphs, wrote custom JQuery controls, color list rows differently based on other field's value, etc.
• Customized and created new BI Publisher list and master-detail reports. Implemented data cleansing using Key Generation and Data Matching via Data Quality Manager DQM .
• Experience in Siebel EAI Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, SOAP, WSDL, DTD, XSL.
• Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate Shuttle Applets, Toggle Applets and Drilldowns.
• Have experience with Migration, Application/Server Administration, Siebel Database Implementation, Testing, Siebel Server Installation, Data Loads, Literature, etc.
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting Server Browser , Workflow Processes, Workflow Policies, Runtime events and Business Services.
• Strong knowledge and experience in Siebel EIM developing Configuration ifb files and EIM jobs with proficient knowledge in SQL and PL/SQL in Oracle 10g database and UNIX/LINUX platforms.
• Knowledge in Configuring Universal Inbox, Task Based UI, Smart Scripts, State Models, Assignment Manager and other business automation methodologies.
• Specialized in interpreting converting business requirements into technical specifications.
• Have excellent interpersonal and communication skills and can work with tight deadlines.
• Experience in handling onshore and offshore teams to manage the deliverables effectively.
• Experience in providing presentations and proof of concepts POC to stakeholders.

TECHNICAL SKILLS:

PROJECT EXPERIENCE:

Confidential

Roles: Siebel Developer, System Designer, Integration Specialist, Techno-Functional Consultant, Onsite Lead and coordinator.

Responsibilities:

• Studied the requirements of Hertz's Sales Force Automation process and prepared High Level and Detail Level Estimates. Once approved by customer, prepare Functional Requirement FR document, Technical Design TD document, Test Plan TP document, Function Point FP document, Milestone Plan MP document and Risk Mitigation Plan RMP document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities.
• Post development and testing, migrate objects to Quality environment via Harvest versioning tool. Prepare Defect tracking log using IBM Maximo tool for the issues identified. Finally post Production migration, prepare Lessons Learnt document and perform Close Out activity.
• Customized Siebel Tools by creating and modifying business objects, business components, views, screens and applets.
• Involved in the configuration of Static Dynamic Picklists using Joins and LOVs, State Models, Toggles and Drilldowns.
• Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
• Was part of the Conflict Resolution team post Siebel Upgrade from 7.7.2.12 SEA to 8.1.1.6 SIA
• Active developer of Siebel 8.1.1.9, 8.1.1.10 and 8.1.1.11 Open UI and Siebel Mobile. Extended Siebel application to I-Pad, I-Phone and other Android based mobile devices used by the sales reps on the field.
• Extended the existing Sales Force Automation application to its first multilingual implementation for Chinese language.
• Customized the application creating workflow business processes, policies, business services, custom buttons using Siebel eScript and implemented declarative alternatives like User Properties.
• Integrated Siebel with Hertz's legacy Rental system to synchronize quote and pricing data in both systems by creating outbound Web Services, custom business services, Siebel EAI Business Services, Integration objects. Also integrated Siebel CRM with Siebel ICM Incentive Compensation Management using XML Converter, EAI HTTP and using Internet standard protocols such as Simple Object Access Protocol SOAP , and Web Services Description Language WSDL .
• Implemented projects using Agile and Scrum methodology.
• Loading data into custom staging tables using SQL Loader and Oracle Stored Procedures.
• Written PL/SQL Stored Procedures to transform the data in staging tables as per business requirements and inserting into EIM Tables.
• Actively worked in Siebel EIM to insert/update and delete records. Implemented the Account De-duplication process using Key Generate and Account Matching process and used EIM Merge to merge the losing records with the winning record.
• Extending the New EIM Columns for new customized columns.
• Using Oracle Toad database application tool wrote complex SQL queries against Siebel Systems to retrieve data and validate it for Siebel Import process.
• Modified/created standard business components business objects.
• Written New/ Modified server scripts, Browser scripts using eScript.
• Created New/Modified workflows to meet the business requirements to automate business process.
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
• Solving production problem/ incidents, for all the supported applications, within the stipulated Service Level Agreements SLAs .
• Actively worked in Siebel Incentive Compensation Management ICM by creating Credit and Distribution Rules, Plans and Formulas to compute incentives, creation of Goals, Credits, Measures, Earnings and Payments, retroactive revisions and performing adjustments.
• Actively worked in Informatical Extract-Transform-Load ETL tool by creating Workflow Mappings, Workflow Managers, used XSD files to achieve XML as output and used Source Qualifiers, Normalizers within the mappings.
• Provide expert guidance to the customer with cost effective and high quality solutions and deliverables. Provide detailed justifications for estimates, where requested.

Confidential

Siebel Developer

Responsibilities:

• Customized the application using Siebel Tools. Performed configuration in Data, Business and User Interface layers
• Involved in schema changes in Siebel Table extensions, Adding columns
• Loading data into staging tables using SQL Loader and Procedures.
• Extending the New EIM Columns for new customized columns
• Tested interfaces, wrote test plans and developed test cases.
• Created Pick lists, MVG lists, links, joins and defined object definitions in Business Objects layer and linked to each of the objects defined in User Interface layer

Confidential

Siebel Developer

Environment: Siebel 7.8 Call Center, EIM, Oracle 10g,

Responsibilities:

• Studied business requirements and prepared Functional Specification document.
• Customized applets, business components, views and screens to incorporate business requirements and existing data validations
• Created Links, Static and Dynamic picklists, MVGs to display business data in a user-friendly format
• Scripted Siebel entities Server Side using eScript as per business requirements.
• Customized Siebel User Interface Layer and Business Object Layer.
• Configured and modified Business object layer using fields, joins and links.
• Modified and created static and dynamic Pick Lists, Pick applet, MVG applet, Drill downs and Applet Toggle.
• Modified the Siebel business objects to suit the business requirements, defined the object definitions, modified the screens, views and to facilitate new business processes and requirements.
• Modified Siebel Business Objects/Components to customize the data layer.
• Worked with Data Validation Manager DVM and Signals for Quote Approval process.
• Written the PL/SQL queries to extract the sample data from Siebel application.