SUMMARY OF QUALIFICATIONS

• Core strength is in leading large complex organizations through improved quality of delivery and overall efficiency by application of industry best practice management methods, processes, and tools to increase the probability of delivery success. My twenty years of professional experience has been focused in account sales delivery management, product development, transformation program management, project management, business planning, contract management, process improvement, and organizational turn around recovery.
• I have a proven successful track record of leading application and infrastructure initiatives with large scale global teams on accounts with revenue in excess of 100 million annually with successfully delivered work in the automotive, advertising, media, healthcare, sports, and government industries.

WORK EXPERIENCE

Confidential

Application Services Executive, Operations Manager

• Leading 600 person applications, service management, infrastructure, and operations account team providing out sourced services with responsibility for an approximate 50 million annual budget.
• Led ten month account improvement initiative across service lines resulting in overall improved client satisfaction score, 67 reduction in operational incidents, and highest level of delivered quality and performance since contract inception.

Account PMO Director

Confidential

• Responsible for the Enterprise Program Office, the Infrastructure Program Management Office for IT scope of Hosting, LAN, End User Compute, Service Desk, and the Applications Program Management Office over scope of Applications Development for an approximately 110 million annual client account supported by approximately 850 global resources.
• Oversight of Infrastructure PMO which has approximately 55 PMs managing close to 200 projects globally and the Applications PMO which has approximately 30 PMs managing approximately 50 projects.
• Successfully completed a 10 month improvement initiative that focused on increasing the PMO maturity strength, improving account PM performance, improving ITO financial management billable utilization, improving client project request in-take processing, capacity planning, demand forecasting, and creating an overall improvement in client satisfaction.
• Conducted PMO maturity assessments to establish baseline performance and post-corrective action plan implementation results comparison.
• Completed a detailed data analysis across the account expense and revenue which led to corrective actions which improved project manager assignment utilization by 58 within 5 months.
• Completed a four month project billing audit initiative that resulted in net annualized revenue improvement of 752,783.00.
• Developed and implemented four new APMO workgroup team tools which resulted in significant improvements in financial forecasting, invoicing, and audit capability to-date a 30 improvement in estimate to actual accuracy has been identified.
• The best practices, tools, process, and success of the Delphi APMO has been recognized internal to HP and the APMO has been asked to present best practices and approach at numerous regional and global forums.
• Conducted global Project Manager Performance Assessments to establish baseline performance, plan corrective actions, implement coaching mentoring, and provide follow-up data points to ensure effectiveness and impact of improvement initiatives.
• Improved Project Manager work efficiency by 65 through training, team changes, process improvements, and new tool implementations.
• Proactively modified 71 of the existing project management organization assigned to the ITO project tower to better match the required experience, skill set, and PM capability needed to succeed on global, multi-tower project efforts.
• Implemented new global request governance meetings with the client which has reduced informal project requests from 40 of total to zero.

Application Services Manager

Confidential

• As part of delivery excellence team, took over the role of Application Services Manager and led a 10 month corrective action effort. Once go-for-green plans were sufficiently executed and a transition could take place, transitioned my responsibilities over to a new local account management team.
• Managed 450 person application development center providing modernization services to the Customs application portfolio of the Mexican government with P L responsibility for 28 million scope of work per year.
• Led resources located in Mexico City, Juarez, and India while temporarily re-located to Mexico City, Mexico.
• Developed and successfully implemented financial and delivery corrective actions along with supporting critical client contract re-negotiations with the Mexican government.
• Implemented program-wide operational and quality improvement initiatives.

Transformation Manager / Program Director

Confidential

• Program responsibility for the global Infrastructure Transformation program spanning across Hosting , End User Compute, and operational support.
• Program leadership for global server transformation and data center consolidation effort refreshing over 2,500 servers and consolidation of data centers by geographic region. Managed 60 member global core team with approximately 86 million budget impacting 167 client locations.
• Created and manage a global shared services offering that is currently installed across numerous client accounts including Delphi and General Motors.
• Solutioned and led the development and implementation of a global services and hardware catalog request management system replacing the targeted SAP SRM solution. The web-based system provides end users with access to a standardized catalog of products and services in 12 languages. Effort included sub-projects beyond core agile application development to create the global catalog, catalog governance process, sun setting of existing regional legacy systems, and business change management on behalf of the Office of CIO. Team consisted of members located in the US, MX, AP, SA, and EMEA with a 10 million budget.

Enterprise Programme Office EPO Director

Confidential

• As part of DirecTV Information Technology improvement strategy from CIO, implemented and led an Enterprise Programme Office.
• Provided governance reporting to CIO.
• Completed enterprise Project Manager assessment and improvement strategy across approximately 35 project managers.
• Implemented industry standard project management methodology, supporting process, tools, and direct program-level corrective actions.

Enterprise Programme Office EPO Director

Confidential

• As part of Delphi Information Technology transition and transformation global re-organization, implemented and led an Enterprise Programme Office for the approximately 130 million annual effort covering 70,000 end users operating in 41 countries supported by 1,200 account resources.
• Key member of Delphi CIO leadership Service Integration Committee.
• Coordination and governance over supporting supplier EPOs.
• Oversight of account internal Applications and Infrastructure Programme Management Offices PgO .

VALASSIS COMMUNICATIONS

Confidential

• Owned application development and maintenance budget of 20 million per year along with information technology portfolio planning and management.
• Management responsibility for 85 staff employees along with program oversight of 105 supplemental staff consultants.
• Sponsored and facilitated business process re-engineering and workflow automation development effort for subsidiary company.
• Program management responsibility for recovering a five year multi-vendor custom application development effort targeted at integrating current and future company product line offerings along with streamlining business workflow process.
• Implemented agile development methodologies with support from Thought Works Martin Fowlers company , Microsoft, and Cap Gemini.
• Leveraged a Microsoft Technology Center MTC facility along with consulting services staff to create a stable and extensible reference architecture for enterprise application development utilizing .Net, XML, and SQL technologies. Standardized approach for web services, middleware, and reporting.
• Co-sponsored launch of internal Microsoft SharePoint Portal site.
• Evaluated and applied supplier and project-based corrective actions to recover off-shore development efforts.
• Co-sponsored a North American-focused CRM evaluation and selection effort to consolidate and integrate processes and packages across various divisions of enterprise.
• Co-sponsored with business a quote-to-cash business process re-engineering BPR initiative along with follow-on business operational change management in conjunction with workflow automation programs across a multi-year portfolio objective.
• Sponsored global ERP evaluation and selection effort to consolidate all General Ledger systems and reduce closing cycle time.
• Implemented project corrective action board, project selection review board, Project Management Office, and Test Center support functions. Re-organized and deployed Architecture Review Committee. Streamlined and implemented standardized supplier selection and contract management processes.
• Lead application inventory and assessment effort across corporate operations to support application life-cycle planning, infrastructure assessment, staff resource allocation audit, IT operation financial review, and current project corrective action recommendations.
• Conducted and implemented an internal benchmark audit against the Control Objectives for Information and related Technology COBIT standards and lead the implementation of best practices, methodologies, and processes necessary to support on-going operations and Sarbanes-Oxley external audit compliance.

Program Director

Confidential

• Program Management ownership of customers' portfolio of application development and maintenance projects budgeted at 18 million across internal and external IT resources.
• Developed and implemented an IT portfolio management process within the MOPAR division consistent with the business and IT operational goals related to the support and ultimate consolidation of 11 customer contact centers covering North America.
• Assisted in the creation and launch of a Program Management Office.
• Defined a consistent development lifecycle management methodology, internal audit process, and CMMI capability implementation roadmap.

Senior Account Executive

Confidential

• Responsibility for financial success of 23 million customer account.
• Responsible for the management of 95 on-site supplemental staff and project-based resources within General Motors Produce Product, Business Services, Powertrain, Research Development, and Engineering divisions.
• Developed solution partnerships with Hewlett-Packard Corporation and Integrated Solution Diagnostics Incorporated to support the delivery of global Quality Management Factories within North America, Europe, Asia / Pacific, and Latin America.
• Participated in Steering Committee, strategic planning, Corrective Action Intervention, and engagement management functions with IO, CIO, and VP management levels across multiple divisions.
• Managed the implementation of the Compuware Application Reliability Solution CARS into the GM Produce Product Manufacturing North American operations. Implemented Center of Expertise, Independent Test Center, Quality Assurance Management, Test Lab, and Program Management areas of operational management to execute and control application development software quality assurance of Tier 1 development vendors of GM.
• Managed the pilot and full implementation of the GM Business Services Test Factory. Developed strategic and tactical implementation plans for multiple year contractual implementation and management of multiple development and operations vendors.
• Led Compuware's response and delivery against General Motors North American Operations Preferred Supplier agreement.

Program Director

Confidential

• Responsible for financial success of 11 million customer account.
• Responsible for the operations of a 65 member development center dedicated to General Motors fixed-price project delivery.
• Implemented and integrated the General Motors SDP-21 methodology, tollgate quality assurance process, and Rational Unified Process methodology into the center's operations. In addition, provided consultative services to General Motors during implementation of revised CMMI level compliance initiatives.
• Completed pilot of a new web architecture standard for General Motors consisting of Sun iPlanet services Portal Server, Web Server, Enterprise Directory Server , BEA Weblogic, IBM MQ Series, and Tivoli Policy Director / Webseal as proof-of-concept within Compuware development center's lab environment. Completed testing utilizing an Automotive Network Exchange ANX connection to GM corporate test data structures.
• Participated in and consulted to GM internal quality assurance standards review committees PSIC and PIQA .
• Upon General Motors request, assisted in the general adoption of center's deliverables and process implementation strategy as the benchmark standard for future projects across multiple suppliers.
• Successfully responded to several General Motors MTR bids.
• Managed implementation of data center to support all development, testing, and prototyping efforts. Managed coordination of application promotions to General Motors data centers managed by Electronic Data Systems EDS .
• Acted as primary multiple-vendor supplier manager on behalf of GM during projects to facilitate on-time delivery of projects. Managed consultant staff and external project teams from Electronic Data Systems EDS , Sun Microsystems, BEA Systems, Hewlett-Packard Consulting Services, Oracle Corporation, and IBM.

eCommerce Line of Business Manager

Confidential

• Responsible for contribution margin goals against 57 million in customer contracted services provided by 300 person e-business practice.
• Managed ramp down of practice and dissemination of resources back into corporate operations as part of larger re-organization effort which eliminated all specialized consulting practices.
• Directed and assisted Account Managers and Project Managers through e-business related opportunities, including initial and on-going sales, request-for-quotation RFQ responses, project definition, staffing, estimating, and service delivery management execution.
• Directed Recruiters and Account Managers in the areas of employee hiring, training, project staffing, career management, utilization, and client on-site delivery solutions.
• Performed liaison role between local branch and international e-business Digital Development Centers for e-development efforts.
• Maintained and developed corporate strategic business alliances with Oracle Corporation, Microsoft Corporation, BEA Systems, IBM, and Sun Microsystems.
• Program Management oversight of e-development projects undertaken by Compuware Corporation within Ford Motor Company and Ford Motor Credit Services.