Customer Service Representative Resume Garden Grove, CA - Hire IT People

JOB TARGET: DOCUMENT PREPPER.

Recent Training & Experience: Document Scanning Specialist Training Program
(Institute of Document Scanning & Imaging Technology) Confidential, Buena Park, CA

Detailed File Preparation for error free scanning with patch separator sheets & barcode.
Created high volumes of Barcode Separator Sheets importing spreadsheets in bar code maker.
Scanned large volumes of Medical Legal and Business files using Fujitsu high speed Scanners and ScanAllPro Software.
Indexed 1000s of scanned files using Preview and Rename software.
Quality Control Ensuring accuracy and quality of scanning.

OBJECTIVE

Influence organizational growth a company through my document scanningand administrative abilities, effective communication and versatility, customer satisfaction experience and demonstrate aptitude to succeed for Lancesoft.

AREAS OF EXPERTISE

Bilingual English - Spanish: Fluency in reading, writing and speaking.
Technology: Operative Systems such as Windows 98/2000/XP/Vista/Windows 7, MS Office Professional 2003/2010, Internet research, 54wpm.
Office Equipment: Desktop PC's and Laptops, Fax, Telephone, Printer, Scanner.
Team Player and Customer Service: RelationshipManagement.
Time Management: Prioritizing Tasks and performing multiple assignments under pressure and consistently meeting deadlines without compromising quality.
Problem Solving/Decision Making / Results Driven.
Light industrial experience.

HIGHLIGHTS OF QUALIFICATIONS AND ACCOMPLISHMENTS

Document Scanning and Imaging

Expert at converting large amounts of information from paper to electronic data, serving a wide range of industries.
Skillful and quick at Document Preparing at 40 min/box by removing staples, unfolding corners and paper clips, keeping important information from sticky notes or pictures.
Accurate at Scanning, Quality Control, Job Profile, quickly spotting mistakes such as jammed, non-scanned papers and rotating pages as necessary.
Responsible for preparing up to 8 boxes a day, always preserving the clients' document integrity.
Indexed 1000s of scanned files and printing documents into Portable Document Format (PDF).
Acquainted handling sensitive, confidential records, knowing about HIPAA guidelines.

Customer Service and Sales

Resolved 99% of issues with no calls back by troubleshooting and working with IT.
Responsible for monitoring, safeguarding balancing up to $60,000 in the safe deposit.
Promoted sales of money transfers, money orders, stamps, local and international calling cards and debit cards turning them into profit in a 10%.
Processed bill payments, knowledgeable with currency exchange rates.
Relieved cashiers of their duties in different branches when required, working quickly and efficiently.
Mayor strengths include: Strong leadership, quick learner, training people, work with professionals and non-professionals from different backgrounds, positive, resilient, patient, empathetic team player.

PROFESSIONAL EXPERIENCE

Confidential,Santa Ana, CA 10/07 - 04/08
Customer Service Representative

Confidential, Irvine 05/08 - 04/08
Imaging Technician Specialist and Data Entry

Confidential,Santa Rosa, Peru 05/06 - 02/07
Accountant Assistant

EDUCATION AND TRAINING

Engineering Systems Certificate of Completion
Customer Service Representative Certificate
Medical Terminology, Human Anatomy and Physiology
Certificate of Competencies
CPR Cardiopulmonary Resuscitation Training - Healthcare Provider
QuickBooks Basic Level Certificate
I.D.S.I.T. - Institute of Document Scanning & Imaging Technology
Document Scanning Specialist Training Program
Certificate of Completion

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Customer Service Representative Resume

Garden Grove, CA

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