Hardware and Network Technician Resume Profile

Summary of Qualifications

Over seven years' experience in the IT industry the last 1.5 years as a wireless network engineer for Cisco System. Looking for continuous opportunities in the wireless sector as well as R S and voice technologies. Possess A CompTIA certification as well as Cisco CCNP R S certification. I am currently working on CCNA Wireless and look to achieve this in the near future. Training and skills are as follows:
Firm understanding of network components: routers, switches, hubs, LAN, WAN and wireless topologies
Software: Microsoft Office Word, Excel, PowerPoint
Test Equipment: AirMagnet, Ekahau, Spectrum Analyzer, AirCheck
Wireless LAN controllers 4400/2100/2504/5508
Access points 1530/1550/2600/2700/3600/3700

PROFESSIONAL EXPERIENCE

Confidential

Network Consulting Engineer

Perform customer site surveys for office, hospital, industrial and event locations using AirMagnet or Ekahua as survey tools. These surveys were passive or active, pre-install and post install surveys depending on customer needs. Work with field engineers to design, implement, and troubleshoot Cisco CAPWAP wireless and complete customer documentation.

Confidential

Application Analyst Contract

Analyzed company's database and reporting on application usage by users for the purpose of future deployment rollouts. Data was used to assist the customer in purchasing sufficient software licenses.

Confidential

Deployment Specialist Contract

Deployment and set up of computers at various Cabarrus County Schools. Setup included connecting all computers to the network and installing various peripherals which included new smart boards.

Confidential

Network Technician Contract

Responsible for site survey, installation and connectivity of new gigabit switches at SunGard's Charlotte and Huntersville location.

Confidential

Hardware Technician Contract

Provided hardware and software computer support for the centralized clinical applications team. Managed and resolved technology issues through effective communication between the development teams and end users. Conducted detailed assessment of customer issues and documented them in order to report, track, and provide resolution to known issues.

Confidential

Hardware and Network Technician

Responsible for the installation, support and troubleshooting of production computers throughout the plant. Lead hardware technician for plant automation project and responsible for:
Configuring terminal servers, serial printers, and scanners.
Setting up VPN and insuring that terminal ports on area switches were active for network connectivity.
Developed an inventory system to log and track all company assets. The system allowed management to see what equipment was being used and by whom and for what length of time.

Confidential

Multi-Media Technician

Ran, repaired and terminated wiring for residential and business customers giving them network access dial tone . Additionally, tested and located defects in wires and cables, using electrical and testing apparatus. Worked directly with customers, following the company's Excellent Customer Care program to ensure all customers' needs were met to their satisfaction.

Confidential

Deployment Specialist Contract

Prepared workstations and laptops for deployment to field and local office project sites. Used Ghost software and performed the required memory and application installations necessary. Traveled to field locations to upgrade and troubleshoot all computers.
Troubleshot field upgrades diagnosing and/or replacing defective parts.
Updated and closed assigned trouble tickets.
Performed multi-location deployment and managed all IT assets as well as worked with the Asset Management team to ensure accurate tracking of those assets took place.

Confidential

Proprietor, Commercial Residential Maintenance

Prepared proposals and contracts for various commercial and residential construction projects. Recruited and managed other sub-contractors. Solely responsible for the payroll of all general laborers who were assigned to projects. Chosen to evaluate and consulate on various site safety improvements.

Confidential

Inspector Foreman Communications and Signals

Managed 40 employees and provided support on various day-to-day activities and issues. Effectively served as a liaison between employees, supervisors and managers on various projects in a multi-location environment. Developed effective work methods to ensure safety of all employees, staff and non employee visitors at work sites

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