Customer Service Representative Resume Trenton, NJ - Hire IT People

Objective

To workin a Customer Service positionwith a result-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be applied toward continued growth and advancement.

Employment

May 2011-December 2011 (Temporary) Confidential, Ewing, NJ
Administrative Assistant to the Director for Global Engagement

Arranged essential mail in priority action order for the Director
Solely developed Microsoft Excel spreadsheets for new databases
Arranged call backs and routed calls to the necessary areas
Screened all visitors to control interruptions
Re-ordered office supplies when needed and handled equipment malfunctions

Sept 2009-Oct. 2010 (Temporary) Confidential, Ewing, NJ
Customer Interaction

Resolved customer disputes which often requires the verification of loan documents including income, credit appraisals and title insurance to determine the solution
Utilized various databases such as LPS document imaging, Cenbase for creating letters, Smartflow Imaging and various other programs to upload requested documents
Assisted borrowers with late charge waivers, due date changes, and other loan maintenance requests in order to keep the account current
Responsible for prompt and accurate responses to customer's mortgage servicing questions and concerns

April 2009-Sept 2009 Confidential, Ewing, NJ
Case Worker, Advanced Placement Program (Temporary)

Utilized various company databases such as Peoplesoft, Microsoft Access, and Microsoft Excel to document cases and process requests efficiently for 200 high schools
Responsible for disclosing sensitive information relating to the candidates' exams to approved recipients i.e. candidate, school, parents
Administered instruction to superintendents/principals to have their school complete searches for testing materials not received
Resolved various testing issues with candidates by offering multiple options in the form of letters using UPS, fax machines, and email

Feb 2007-April 2008 Confidential, Delanco, NJ
Customer Service Representative, Clerical

Interacted with customers by providing information in response to inquiries about services to fit their needs while also handling their concerns and complaints
Responsible for input of 200-300 customer orders for pickups per day via phone as well as overseeing the and jevic.com EDI orders
Handled daily scheduling of delivery appointments for
select customers such as L'Oreal and Coca Cola and emailed the information to the proper facilities for planning purposes
Screened and transferred calls to the appropriate employees and/or departments

Education

Major: Computer Networking/ Security
Some college coursework completed
Major: Office Technologies
Awarded Excellent Award for English/History
NOCTI Certificate of Completion for Office Technologies

Skills

Word Processing- Microsoft Office Word 2000, 2003,2007
Records Management- Alphabetical, numerical coding and indexing
Record Keeping- Budgeting, cash receipts, petty cash,
accounts payable and receivable, payroll
Accounting- Basic accounting procedures up to financial statements and closing entries using Peachtree Accounting Software
Keyboarding- 55 wpm
Spreadsheet-Microsoft Office Excel 2003, 2007
Knowledgeable of Internet Explorer and the use of Search Engines
Great phone etiquette

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Customer Service Representative Resume

Trenton, NJ

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