SUMMARY OF COMPETENCIES/ACCOMPLISHMENTS

• Trained and mentored many of the technical members new to the PDS group from 1995 - 2003.
• Project Leader for the overall project coordination, execution, and office automation of the AT & T International Operations Division at Kemble Plaza II in Morristown, NJ, in November of 1996. The automation took place to move the division to a Windows 95 networked platform, along with Microsoft Plus, Office 95, Exchange Mail, Map share drives, printer capabilities, telnet software, data backup and restores. This two-week project was completed ahead of time in one week.
• Project Leader for the upgrade of AT & T Global Network Operations Center group that was relocated from South Plainfield, to Piscataway, NJ, April of 1997.
• Worked on the Project to upgrade the AT & T Video Phone Group (approximately 25 people) to Windows 95 or NT 4.0 (at customer's request), Office 95, and Printers only.
• Team member for the AT & T Labs Migration from Holmdel, NJ, to Middletown, NJ - January 1998 to January 1999.
• Team Lead R & D South New Jersey Exchange Mail migration. Moved users from AT & T Mail to the IMS Exchange Mail servers.
• With AT & T my Performance Appraisals for three of the past five occasions, rated top honors as a "Role Model" for my level.
• Excellent Multi-tasking Skills.
• Director Award from PM Signals Warfare for IT Support 2006-2009
• Completed sixteen-week course on Windows 2000, also courses on Windows 95 and NT 4.0 were completed.
• Fort Monmouth Renovation and Space Planning Team for PM-IE Signals Warfare Building 288. Moved over 100 end users in three Phases consisting of PCs, Printers, Digital-Senders, LAN jacks and phones. Assisted Deputy PM IEW & S Lt. Col James Ross with recommendations and moves.
• Certificate of Appreciation and Recognition Award from Project Director Signal Warfare PM Col. Perry Smith upon departure from IEW & S February 2009..
• Windows 7 - Installation and Troubleshooting Courses (News Horizons)
• Security IA On-Line Training - Fort Monmouth
• Vista Upgrade Project Team Fort Monmouth

WORK EXPERIENCE

Confidential, November 2006 to Sept. 2011
Provided dedicated Senior Desktop IT Support Specialist at Ft. Monmouth and PM Shop IEW & S, Supported 7000 End Users.

• Supported XP & Vista, Windows 7 Professional Operating Systems and Microsoft Office (IMAC), BIOS Upgrades
• Printer and scanner installs
• Active Directory
• CheckPoint PointSec Security software
• Outlook email support and configurations
• CAC Card Reader software and support
• Install hardware and additional software as requested
• Submit hardware warranty and part orders paperwork
• Remote connect tools
• Data transfers
• Hardware Inventory Asset Control Management assistant for PM IE-SW Property Book
• Microsoft EFS and PointSec Encryption Software
• Air Cards installation, wireless
• Ghost and SCCM PC and laptop reimaging and configurations and Cisco VPN Configurations
• Unicenter Trouble Ticket submissions
• Department of Defense Security Clearance
• Setup Tele-Conferencing and video conferencing for PM IE-SW

• Supported Windows 98, Windows 2000 and XP Professional Operating Systems
• Created User and Exchange mail Ids with User Manager/Exchange Manager/Active Directory, Blackberry.
• Printer installs, file and data transferred.
• Support Microsoft Office 97, 2000, XP and 2003 software
• Password reset and unlocks, Sharp internet Biznet sites, SAP
• GoToAssist and LANDesk remote tools.
• Setup remote Video Tele-Conferencing (PCAnywhere)

Confidential, Watchung, New Jersey October 2004 to June 2005
Provide Senior Desktop/Helpdesk IT Support for CoWorx Staffing Services (formerly Pomerantz Staffing Services) in Watchung, HQ and 25 other sites through the country. Responsibilities included the following:

• Supported Windows 98, NT 4.0, Windows 2000 and XP Professional Operating Systems.
• Re-image PCs, drivers downloads and installation. Break/fix as reported.
• Created User and Exchange mail Ids with User Manager/Exchange Manager/Active Directory.
• Inventory Asset Control, Ship PCs and related hardware to other CoWorx locations.
• Install and support Office 97, 2000, XP and 2003 software.
• Supported remote sites using "Gotoassist", LANDesk, Dameware and VNC4 Remote control tools.
• Install and provide McAfee and Norton Symantec Anti-virus and system security support.
• Spyware, Citrix and Spam program installation and support.
• Printer installs, file and data transferred.
• Helpdesk Phone support of over 250 client users.

Confidential, New Jersey March 1987 to March 2004
Sr. Technical Staff Member
Provide Tier II On-site Senior Desktop technical and helpdesk phone support to the Middletown Research and Development community. Successfully manage implementation of new technology. Expertise in the following disciplines: desktop (hardware/software), operating systems (Windows 9x, NT, 2000 and XP), and network (LAN, WAN, TCP/IP, VPN, RAS).Resolved problems escalated to site from Helpdesk support. Responsibilities included the following: Supported 5000 End Users.

• Troubleshooting hardware and software problems as they relate to PC\'s and all attached peripherals.
• Track and document information regarding client calls using ACTT call tracking database.
• Troubleshoot LAN/WAN accessibility; customer interface; Break/fix as reported.
• Implementation, setup and configuration of all desktop and laptop PC\'s and local and network printer access.
• Setup and maintenance of shared e-mail distribution lists and data backups.
• Introduce of new technologies in the areas of PC hardware, peripherals, and software programs with AT & T.
• Experienced with Ghost and IC3 imaging software.
• Highly skilled in the installation and support of Windows 9x, Windows NT 4.0, Windows 2000, Windows XP, MS-Office 9x and 2000, Microsoft Exchange Mail, Outlook 98 and 2000, McAfee and Norton anti-virus software, Tivoli, MS Internet Explorer, Netscape, Lotus Notes and other products such as Palm Pilots.
• South New Jersey Team Leader and member of the AT & T McAfee anti-virus support team.
• Conducted product evaluation/certification documentation, and distribution of technical documents for personal computers and hardware peripherals. Performed integration compatibility testing for stand-alone and networked LAN manager environments.
• SME for PC Peripherals and test evaluation of tape drives, external hard drives, LCD panels and mouse devices.