Tech Support professional Resume Hillside NJ - Hire IT People

SUMMARY OF QUALIFICATIONS

In-depth understanding of computers, mobile devices, networking, software, and system architecture.
Industry certifications include MCP and HDI Customer Support Representative.
Demonstrated background researching and implementing innovative solutions to technical problems.
Proven track record working with developers, programmers, and engineers to resolve complex issues.
Superior communication skills. Able to build strong working relationships with coworkers

TECHNICAL SKILLS

OS: Microsoft NT/2000/2003/XP/Vista, Linux, UNIX, AIX; Mac OS X
Software: MS Office Suite, MS Project, Citrix, VMware, ASP.NET, Norton Security, Remote Software - Citrix, Remote Desktop connection
Servers: MS Server 2003/2008, Intel, MS SQL
Network: Active Directory, LAN/WAN, TCP/IP, VPN, VoIP
Scripting: Perl, Shell, HTML, DHTML, XML

CERTIFICATIONS

Dell Certified Professional
HDI Support Center Analyst, HDI Customer Support Representative; Help Desk Institute
MCSE Engineer In progress

PROFESSIONAL EXPERIENCE

Confidential, New York January 2009- August 31, 2009
Technical Support Analyst
Daily Responsibilities Include:
Resolving requests for technical support, prioritizing as necessary when specific priorities are not provided
Documenting, tracking, and monitoring all problem/resolution activity to ensure a timely resolution and great communication
Setting up, maintaining, and accounting for Microsoft Windows desktops and laptops
Setting up, maintaining, and accounting for Apple Mac desktops and laptops
Installing, configuring, and repairing software applications (MS Office 2007, Symantec AV, etc.)
Setting up, maintaining, and accounting for multiple networked printers, copiers, and scanners
Performing level-one support of interactive whiteboards and other education technologies
Performing level-one support of networking software and protocols such as VPN, TCP/IP, DNS, DHCP, Exchange, LDAP, and Active Directory
Identifying issues to be escalated to the Director of Technology and/or third-party support
Supporting/managing new computer setup including imaging
Supporting wireless technology infrastructure

Confidential, Barney New York, NY March 08- Dec 2008
Field/Desktop Support Technician
Install, Maintain, Repair PC related desktop functions
Provide customer service at individual client workstations in various locations in NY/NJ metro area
Installs and tests personal computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and applications software programs.
Develops reports and databases. Provides technical support for personal computers.
Setting up and installing new desktops and laptop
Deploying new and used blackberries
Imaging new and old desktop and laptops for deployment
Provided new desktops on the refresh team
Installing all network applications that were approved
Blackberry installation, and setup VPN

EDUCATION

Associate in Degree in Applied Science
Bachelor in Management Information System in Progress

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Tech Support Professional Resume

Hillside, NJ

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