FINANCIAL ANALYST Resume Profile, DC - Hire IT People

Career Summary

IT Specialist with over ten years of professional experience in finance and IT providing technical support to government employees with an emphasis on testing, training and end user support. Equally skilled in the following areas: analysis, content management, website design, research, testing, and gathering requirements.
Technology/Skills E-Procurement/Acquisition: Ariba Spend Management Buyer, Contracts Compliance, Sourcing , Analysis, Invoicing Modules ,
Configuration management: Dimension, TestDirector, PVCS Version Manager and Tracker
Content Management System: OpenText/Vignette, Dynamic Site Framework, QuickBase,
Applications:Word, Excel, PowerPoint, Outlook, Wiki, SOAR, Deltek, Costpoint, Great Plains, Visual Studio, Photoshop, Snag IT , Flash, Dreamweaver, Joomla, Wikki,, Share Point, Quality Center, Remedy

Skills/Training: COTR Contracting Officer Technical Representative, Website Design, 508 Accessibility, MCSE training, CNNA Training, A training, Content Management

Languages: .NET 2.0, CSS, JavaScript, C , PHP, HTML, SQL

Professional Experience

Perform system testing for the Ariba e-procurement system upgrade project
Test systems enhancements and modifications to the Ariba e-procurement system
Conduct and participate in unit, system, and UAT testing with the developers
Identify and document software defects and issues found during testing and information provided by end users
Create and execute sequential test scripts and test plans
Track and process SCRs through PVCS Tracker
Document and track technical issues, working with the development team to identify the root cause of the problems
Provide technical support and recommendations to the development team, collaborate with the software developers to find permanent solutions
Perform analysis, research, documentation, and testing functions throughout the System Development Life Cycle
Create functional specification documents for the design, development and implementation of new modules and functionality
Manage the program when the Program Manager is on extended leave
Participate in user reviews and walkthroughs with the designers, developers and stakeholders
Gather and document the requirements that are critical to the business mission/process, using those requirements to design a module
Participate in JAD sessions to resolve any difficulties or difference amongst stakeholders
Develop and update training materials, procedural documents and CBTs
Administer in-class and webinar training sessions to educate end users and other stakeholders
Communicate with all levels of government employees and government contractors
Interact with the stakeholders by means of interviewing, by preparing questionnaires and obtaining feedback
Supervise tier 2 technicians during upgrade projects
Track all issues and helpdesk tickets to completion and provide solutions to the end users desk side, email and phone
Create help desk procedures and helpful hints for Tier 1 help desk and end users also responsible for creating and maintaining the FAQ's webpage and wiki site.
Provide Tier 2 help desk support to government employees
Function as the webmaster for the DC government ASMP intranet website, creating new pages, maintaining the content and files
November 2000 June 2004 FINANCIAL ANALYST MCI, Information Services Network Services and Solutions Ashburn, VA
Analyzed and audited call center data to ensure that it was in compliance with the company's policy
Monitored execution budgets
Produced pivot table reports from extracted data to create reports used to assist with the development of business cases for workforce
Researched and resolved discrepancies in the data submitted into mainframe financial system
Created various ad hoc reports providing information and advice to managers, in addition drafted procedures documents
Tracked monthly direct labor charge adjustments on government contracts

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