Summary

• Have6 years of experience in analysis, design and development of various CRM platforms, 3 years in Salesforce.com as a developer/administrator and3 years in SIEBEL CRM
• Well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC
• Experience in SFDC development in implementing Apex classes and Triggers, web APIs, Visual Force, Force.com IDE, SOQL and SOSL
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships
• Extensive experience in data migration and integration using Data Loader
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Page layouts and Search layouts
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment
• Good experience in working on Eclipse IDE with Force.com plug-in for writing business logic in Apex programming language
• Experience in web technologies including HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP
• Proficient in databases including MS SQL Server 2005/2008, Oracle MS Excel
• Experience in providing production support, analyzing the cause and fixing it
• Excellent analytical, de-bugging and documentation skills

Skill Set

Confidential

Role: Salesforce developer/administrator.

People use Polycom telepresence, video, and voice solutions and services to connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings.

Responsibilities:

• Worked with the WW Sales operation team to develop end to end design of the application
• Contributed in the roles of both Salesforce admin and developer
• Created users, roles, profiles and implemented role hierarchies, sharing rules, Permission sets and record level permissions to provide shared access among different users
• Implemented picklists, dependent picklists, lookups, junction objects, master detail relationships, roll-up summary, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages as per the application requirements
• Created Validation Rules, workflow rules, time triggered tasks, email alerts and filed updates to implement business logic
• Created multi-page wizard to develop account, contact and opportunity details using Visual force page and controllers
• Developed and configured various Reports and Report Folders for several user profiles based on the need in the organization
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis to generate sales performance and lead statistics
• Performed unit testing for every written code
• Integrated Salesforce's applications using their WSDL
• Used sandbox for testing and migrated to Production environment for final implementation

Confidential

Role: Salesforce developer/administrator.

Commerce energy used Salesforce CRM for creating Integration between Salesforce and .NET. Developed an application to associate related entities in an expanding database along with a custom application for expense reporting

Responsibilities:

• Worked with business users to prepare and update Business Process Requirements, Software System Requirements
• Understood SFDC CRM processes for pre-sale activities
• Customized the apps to match the functional needs of the organization
• Worked with configuration and also Security aspects of Salesforce
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Created and deployed Several Reports using salesforce.com platform
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed and deployed workflows and approval processes for opportunities and products/ assets management
• Created and used Email templates in HTML and Visual force
• Used Data migration tools and de-duplication
• Worked with products, proposals, Quotes
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Estimated project migration effort
• Setup Chatter for the users to communicate with the organization

Confidential

Role: Sales Force Administrator

United Capital Financial Advisers, LLC United Capital is one of the fastest-growing and most innovative financial planning firms, with offices throughout the country.

Responsibilities:

• Performed the roles of SFDC Analyst and Administrator
• Provided user support and bug fixing activities as per the SLA
• Implemented enhancements on standard objects like Accounts, Campaigns, Contacts, Dashboards, Leads, Opportunities and Reports
• Gathered requirements from business teams and developed data model to suit complex their needs
• Designed HTML Email templates for Auto-Response to customers
• Developed a web-to-lead functionality to Chase.com site that directs leads to Salesforce CRM
• Wrote Custom Formula fields and Validation rules
• Wrote Escalation rules to escalate the cases
• Developed Workflow Rules and Approval Process for few fields
• Responsible for migrating existing data Accounts, Contacts, Events and Tasks from legacy systems to Salesforce.com using data Loader
• Created and deployed reports for user profiles based on the organizational need
• Productivity and performance of business centers and their sales teams are tracked using Customized the Dashboards

Confidential

Role: Salesforce Developer

Health Stream is a leading provider of research and learning solutions for the healthcare industry. As a Web-based company, Health Stream wanted a cloud based CRM solution that would eliminate ongoing maintenance and expensive customization. I was part of a team implementing SFDC Marketing, Sales and Case Management.

Responsibilities:

• Configured the Salesforce.com environment
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Campaigns, Line Items, Leads, Reports and Dashboards
• Created Custom objects to build new application functionality in the Salesforce.com
• Created workflow rules and defined time triggered tasks, email alerts, filed updates to implement business logic
• Created email templates, approval processes, approval page layouts and defined approval actions to automate the processes
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organization levels
• Created Custom Profiles, Public Groups and Roles to provide proper user rights and functionality
• Developed Visualforce page using the extension controller
• Developed Apex Classes Triggers to implement the business logic as per the requirements
• Developed SOQL and SOSL queries to extract data from different related objects
• Responsible for understanding the data migrating requirements and analyzing data to be loaded from legacy systems to Salesforce.com
• Involved in data mapping and migration from legacy systems to Salesforce.com Objects and fields
• Worked on enhancing and supporting the application

Confidential

Role: Salesforce Developer

Bain Capital is one of the world's leading private investment firms managing approximately 65 billion in assets under management. The SFDC team participated at various levels in all technology related initiatives from inception to implementation and support. The team's role was to elicit the business processes, gather business and functional requirements develop needs analysis, document functional/ technical specifications and perform system / user acceptance testing around CRM initiatives.

Responsibilities:

• Interacted with various team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality requested by the Stakeholders
• Created separate views for different users for the tabs like accounts, opportunities
• Created different folders to store the reports of different groups and categories
• Designed, and deployed Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, Visualforce Pages to suit to the needs of the application
• Used Apex Explorer and Apex Data Loader to Manage and Query the data
• Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes
• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles, Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive the functionality
• Created Email templates, approval processes, Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes
• Assist in the configuration and maintenance of Sandbox environments to facilitate success development and QA testing of new on-demand features and functionality
• Deployed the code from Sandbox to Production and was part of release activities and UAT

Confidential

Roles : Siebel Functional Consultant

TMP Word Wide is an Advertising and Communications agency with business spread over US and Canada. TMP publishes Ad's in various media like Print, Internet for their clients. To operate their day to day business, TMP World Wide uses Beacon. Beacon is a Siebel 7.7.2 - Sales application and is used to initiate and track Prospects, promotion of Prospects to Accounts, Opportunities creation, Activity creation tracking, Quote preparation and completion. Beacon integrates with various systems like Ad Vision, Commission Calculator, and Ad Copy etc.

Responsibilities:

• Involved in preparing Functional Design and Technical Design Documents
• Created Applet Toggles, Static Dynamic drill downs, Links and Joins according to the requirement
• Worked on different objects like Pick list, Pick applets and Multi Value Group Applets
• Customized application through Siebel e-Script and user properties to achieve the business requirements.
• Designed workflows for automation process as per the business requirements
• Worked on creating Internal Integration Objects and External Integration Objects
• Involved in Developing Integration Work flow for outbound and inbound process with Siebel provided Business services
• Involved in creating MQ series both Outbound and Inbound Process
• Worked on designing a workflow that receives the data from the MQ Series and updates in Siebel
• Involved in creating data mapping between external integration object and internal integration object
• Designed a Workflow Which Receives Request from Portal Application for Sending Service Request Information as a Response using Inbound Web Service
• Involved in developing Error Logging Custom business service which will be used by all the Transaction in Siebel EAI Workflows
• Involved in writing custom business service that reads the tag value from the XML file and do the related operation in Siebel
• Setting up the calls with onsite team for daily updates, queries on Testing

Confidential

Roles : Siebel developer

Juniper Networks is an Information Technology and Computer networking products multinational company. JFocus is a Siebel 7.8 Call Center Application. It is configured as per the business requirements of Juniper Networks. This application requires regular changes in the application depending up on the new requirements.

Responsibilities:

• Customization of UI objects like applets, views and screens
• Involved in customization of Business and data layer
• Created links and joins according to the requirement
• Configured Drilldowns, Pick lists, MVGs and Applet Toggles
• Added Extension columns to the Existing Tables
• Implemented Custom Scripting in the Business Components and Applets using effective Scripting techniques
• Used User Properties at BC, Field and Control level for achieving Specific Functionality