Novell Administrator/user Support Specialist Resume Profile
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NJ
Summary
- Selected, recommended, procured new technologies and systems software/hardware
- Trained users
- Advanced level user support
- Created tickets with vendors and followed them upon full resolution
- Tracked assets using Track-it from Numara
- Systems backup and recovery
- Installed, maintained and updated systems
Hardware supported:
- Cisco routers and switches
- HP Backup libraries
- HP Prolient servers
- Hewlett Packard eighteen servers Prolient blade systems
- Dell/EqualLogic arrays SAN
- SonicWall fire wall with failover
- APC Symmetra LX
- Scanners
- HP Printers
- Disaster recovery site in Albany, NY using Dell EqualLogic PS Series SANs and VMware vSphere suite with failover
Software installed, configured, maintained, administered and supported:
- Active Directory management
- WSUS server
- VMware vCenter Server 4, vCenter site Recovery Manager, vSphere 4 Enterprise
- Microsoft Windows server 2003/2008
- Microsoft SQL 2000/2005/2007
- FRX report writing software v6.5
- Crystal reports v 11
- ADP multiuser/network package
- Report Smith
- Microsoft Office 2007
- Microsoft Exchange 2003/2007
- Lusid8 DigiScope
- BlackBerry Enterprise Server v 6
- Symantec BackupExec 2010
- Symantec Endpoint Protection Suite v.11
- MacAfee Encryption Suite
- Global VPN client
- DeltaView
- Sage ACT
- Open Text Document Management system v.5.8
- Hummingbird/Open Text Collaboration systems
- Sage ABRA Human Resource Management System
- Microsoft Dynamics v.9
- WireShark Protocol Analyzer
Work Summary
Confidential
Novell Administrator/User Support Specialist
Supported and administered:
- Novell Networks
- Finance system, WordPerfect, Lotus 1-2-3
Confidential
Network/Computer specialist
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