Senior Associate Information Security Analyst Resume Profile Nashville, TN - Hire IT People

Summary of Qualifications

Information Security Analyst/Customer Service Specialist with in-dept background in problem solving and technical knowledge. Apply customer service skills and technical knowledge to improve internal and external customer value, and technical system's performance. Additional skills include oral and bilingual communications Cambodian .

Key Skills and Achievements

Problem Solving - over 5 years experience in problem solving in academic, financial, legal, and technical areas.

Customer Services - over 8 years experience as an employee and volunteer by providing professional customer services both personally, via email and by phone.

ACHIEVEMENTS

Awarded for 'Best Customer Service' through Cigna customer survey.
Commended for quickly engaging customer's requests within 24 hours.
Received the Cigna Champion Award for completing deadline projects for customers.

Professional Experience

Confidential

Senior Associate Information Security Analyst

Supports the implementation and administration of systems and procedures to ensure the protection of information processed, stored or transmitted
Resolves RBAC role issues regarding information systems security
Collects and compiles historical data on system access and generates reports and analyses
Responsible for management of network, email, and application user accounts
Create, modify, and remove user's ID and password
Process and manage Vantive Cases
Process request through System Connection Request System
Provide and remove Remote Access/VPN
Provide and support documents for auditors
Create JP Morgan account to authorized person
Manage the MCS systems use for Part B and VMS systems use for DMEMAC

Confidential

Reimbursement Analyst

Process Medicare DMEMAC refunds sent in voluntarily, demands and correspondence
Request Medicare DMEMAC refunds from beneficiaries/providers
Effectively communicate with customers, both orally and in writing
Setup new Extended Repayment Plan requested by beneficiaries/providers
Monitor new and old provider's and beneficiaries' Extended Repayment Plans

Confidential

IT and Graphic Design Student Services Advisor

Managed a total of 140 to 170 students in IT, Graphic Design, Dental, and X-Ray Programs
Advised and transferred students with their class schedules
Monitored and contacted students' attendance
Coordinated activities and events for students

Confidential

Image Operator

Imaged and transmitted checks on the Unisys NDP2000 sorter /document processor to main corporation in Memphis, TN
Corrected reject checks on the Unisys NDP500 sorter/document processor
Reconciled and adjusted both Nashville and Knoxville Clearings
Bundled Nashville and Knoxville checks
Deposited Lock Box
10 key and alphanumeric data entry

Proof Operator

Edited customer and teller deposits
Reconciled and Imaged proofs on the Unisys NDP500 for Georgia Clearings
Entered data into software program

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Senior Associate Information Security Analyst Resume Profile

Nashville, TN

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