Customer Service Representative Resume

SUMMARY

Extensive Procurement and Buying experience supporting upper level management.
Procurement/Buying skills: PO Entry, Production, Incoming/Outgoing Shipments, Updated Supplier Contact Information, Accounts Payable, Accounts Receivable, Confirmed Invoices, Payments/Maintained Supplier Files, and Stocking
Maintained supplier analysis documents for internal and external audits: created delivery performance reports, participated in supplier reviews and internal audits.
Developed ordering strategies to reduce and control cost for MRO supplies.
Strong presentation and interpersonal skills. Profound knowledge of client services and rapport building. Possess good leadership skills with managerial background.

PROFESSIONAL EXPERIENCE

August 2011-Present
Confidential
Customer Service Representative (Perm Position)

May 2012-Ausgust 2012
Confidential
IT Support (Contract Position)

Perform a combination of duties to provide technical support to workers in information processing departments: Develops work goals and department projects.
Train workers in use of new software or hardware.
Assist users to resolve computer-related problems, such as inoperative hardware or software.

May 2009-February 2010
Confidential
Buyer/Inventory Control Manager (Perm Position)

Managed procurement of healthcare supplies and standard commodities, MRO (Maintenance, Repair, and Operating) supplies and services.
Developed ordering strategies to reduce and control cost for MRO supplies.
Worked closely with Accounts Receivable and Accounts Payable.
Processed Medicare Part B billing, monthly and when needed.
Handled outside processing procedures and provided a weekly schedule for suppliers.
Analyzed purchase requisitions to determine most appropriate sources and negotiated prices, terms with suppliers.
Responded to changes in market trends and availability of materials and services.
Maintained supplier analysis documents for internal and external audits: created delivery performance reports, participated in supplier reviews and internal audits.

Buyer/Inventory Control Manger Cont.

Conducted daily inventory analysis to solve inventory problems, managed daily physical counts, justified discrepancies and made necessary adjustments.
Prepared physical counts, answered questions, trained, tag control/entry, and balanced reports with accounting.
Developed and implemented inventory control procedures such as: production reporting, scrap, data entry errors, receiving and shipping products, obsolete material, defective material, and BOM maintenance.
Organized storage areas, assigned permanent locations, and pushed to obtain excellent housekeeping results from all departments.
Worked closely with all departments on the inventory and purchasing procedures involved with changes to the BOM.

June 2008-November 2008
Confidential
Medical Records/Buyer/Inventory Manager (Perm Position)

Compiled and maintained the medical records including: treatment, research, care and patient results.
Reviewed patient medical records for completeness, accuracy and regulatory compliance.
Retrieved patient medical records for physicians, technicians and staff.
Protected the security of medical records to ensure confidentiality.
Coded all daily clinic visits/ancillary visits using ICD-9, CPT-4 reference books and the 3M Encoder to assign codes.
Sequenced diagnosis/procedures for the outpatient medical records according to coding guidelines.
Worked with physicians, nursing staff to clarify/correct records.
Updated policy and procedure manuals and processed Medicare Part B billing.
Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.
Compiled and maintained patients\' medical records to document condition and treatment, provided data for research, cost control and care improvement.
Handled patient admission and discharge forms.
Assigned the patient to diagnosis-related groups using appropriate computer software.
Released information to individuals, agencies in compliance with appropriate regulations.

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
Lotus/QAD, Altos, DSSI, McKesson, Medline
PO Entry, Production, Incoming/Outgoing Shipments, Updated Supplier Contact Information, Accounts Payable, Accounts Receivable, Confirmed Invoices, Payments/Maintained Supplier Files, and Stocking