Technical Support RESUME CA - Hire IT People

OBJECTIVE: To obtain a position in IT Desktop Support Technician

SUMMARY OF QUALIFICATIONS:

3 years of experience in configuring computer systems and re-installed them in their proper location
Collaborative team worker in configuring LAN networks, servers, and re-installed networks
Ability to prioritize and remain focused on the essence of an issue
Dependable and energetic, excellent with 4 years of customer service technical support
Highly proficient in computer and technical skills

TECHNICAL SKILLS:

EDUCATION:
Confidential,College, San Jose, CA
Associates of Science: Information Technology - Network Systems Administration 5/10– 7/11

Confidential,University, Fremont, CA
Bachelors of Science: Emphasis on Business and Technical Project Management 7/05 – 3/07

Confidential,College, San Jose, CA
Associate of Science: Graphic Designer Specialist 1/04 – 7/05

Confidential,College, San Jose, CA
Certification: Accounting Business Practices 7/08-3/09

PROFESSIONAL EXPERIENCE:
Confidential,Internship - Local Information Technology, San Jose, CA 4/11 – 7/11

Learned a series of troubleshooting issues and responding to procedure to resolve each case
Learned to use Cisco Web-Ex application to troubleshoot over phone/computer messenger
Break apart laptops to replace parts and performed hardware/software checks
Software images and updating BIOS on laptops to send them off for ready use

Confidential,Customer Interactive Network Agent 2, San Jose, CA 7/08 – 6/10

Assisted all customer calls and routed cases to appropriate team to handle the issue
Performed data-entry regarding recognizable problems for returns on repair
Assigned and acknowledge with engineers on situation of the customer and escalation of process depending on the matter and severity of each case
Assisted customers with any contract issues or add-ons occurring within their profiles for support

Confidential,Technical Support, Fremont, CA 6/07 - 7/08

Assisted all incoming/outgoing customer calls with solution checks
Configured computers or TVs to meet client specifications and performed quality checks
Performed data-entry and processed all issues regarding recognizable problems for returns on repair

Confidential,, Customer Representative/Dispatcher/Scheduler, Santa Clara, CA 1/05 – 4/07

Assisted all incoming/outgoing customer calls with their questions with professionalism
Managed field engineers and scheduled technical appointments
Ordered parts for engineers so that they could complete their assigned task
Sent Letter of Intent, Customer Profile Updates, and parts orders via fax/email for RMA

Confidential,Sonar Technician (Submarine), Pearl Harbor, HI 12/99 – 1/04

Supervised the Sonar Team by training and support
Operated the most important electronic systems equipment onboard
Managed technical troubleshoots, preventative maintenance and calibration on our system
Managed and coordinated secret data information and manuals to match headquarters
Conducted weekly training for new sonar team recruits onboard

Customer Service:

Computers Software/Programs:

Highly productive in the use of Office 2007 (95/98/2000/NT) Professional (Microsoft Word/Excel/PowerPoint/Access/Project)
Graphic Software (Photoshop CS/Illustrator/Image Ready/Flash/HTML Coding/Indesign/Dreamweaver/Quark Express)
SAP/Oracle/Databases used to proceed with case customer issues and Data Entry
Used Apple/Mac computers for Graphic Design creativity

Electronics:

Reading schematics in High voltage power/electrical grids
Data Analyzing and Testing Electro-static equipment
Daily Preventative Maintenance/Cleaning/Inspection/repaired with proper equipment and outfit wear
Operated analog and digital control circuits and high tech systems
Navigation by sound frequencies and operated high power sensor systems.