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Independent Consultant / Owner Resume Profile

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Information Technology Desktop Specialist

Hardware Intel-based PCs, HP/Compaq Proliant Servers, HP Business Desktops Laptops, HP LaserJet DesignJet Printers and Scanners, HP Workstations, 3Com Switches and hubs, Fiber optic cabling, IBM/LenovoThinkPads, Dell Optiplex Desktops Latitude Laptops, and Macintosh PCs

Software MSOffice 97, 2000, XP, and 20xx, MS Internet Explorer, Firefox,Powerquest Partition Magic, Powerquest Drive Image Pro, Symantec Ghost, MS Sysprep, VNC, HP JetDirect WebJetAdmin, Virtual Server/PC

O/Systems Windows 3.1X, Windows 9X - 7, Windows NT Server Workstation 3.51 4.0, Windows 2000 Professional Server, Server 2003, PC-DOS, MS-DOS, Macintosh Systems 7 through 10 X

Languages HTML Basic

Soft Skills Customer Service, Troubleshooting, Good Listener, Patience, Online search techniques Google-Fu , Fast Learner, HIPPA Customer Privacy, Organized Methodical

E X P E R I E N C E

Confidential

Independent Consultant / Owner

  • Installed and upgraded point of sale terminals and related equipment
  • Installed cat 5 wiring at customer sites prior to POS installs
  • Assisted CSC staff with level II helpdesk tickets via voice and VNC remote control support
  • Assisted CSC staff with laptop and tablet PC projects
  • Performed New Service / Software Work Orders for client
  • Deployed computers in a large enterprise environment
  • Maintained high security protocols
  • Deployed and configured network printers
  • Coordinated printer deployment with Navy personnel
  • Trained assistant printer technicians

Confidential

Computer Support Specialist

  • Supported staff and faculty with desktop issues
  • Provided support via telephone, in person, and via remote assistance WinXP
  • Maintained network hardware and connections
  • Performed campus purchasing of computers and peripherals
  • Assisted the Assistant Librarian with webmaster duties
  • Maintained servers including web, IMail, Athena, Exchange 2000 and network monitoring
  • Planned for future network expansion including beginning conversion from ad-hoc peer-peer network to Windows 2000 Domain with Exchange
  • Supervised Work-Study students
  • Created and maintained department budget
  • Wrote curriculum for, and led computer-related staff training

Confidential

Internet Technician

Confidential

Technician

Confidential

Technician

Confidential

Student Assistant Computer Support Specialist

I N T E R E S T S A C T I V I T I E S

  • Society for Creative Anachronisms SCA Member April 2005 Present
  • Firefighter/EMT Member of Fairfield Fire Rescue March 1999 July 2007
  • Assistant Scoutmaster, Troop Committee member, and Eagle Scout of Troop 215, Berea, Ohio, Greater Cleveland Council February 1993 December 1997
  • Campus Emergency Medical Response Team January 1994 - May 1997 Director, September November 2002

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