Technical Clerk Resume Profile Des Moines, IA - Hire IT People

Summary:

Associates Degree holder and Iowa Notary Public with four years of office experience
Proof read, edited, and finalized technical procedural documents
Composed essays utilizing Modern Language Association MLA format
Well versed in American Psychological Association APA format
Created and notarized mortgage assignments
Experience with handling confidential information and maintaining confidentiality at all times
Facilitated the resolution of customer escalations via verbal and written communications

Skills:

Proficient in Microsoft Office 2010 and 2007 including Word, Excel, Outlook, and PowerPoint
LPS/MSP, ERLMF, LIV, GEM, SharePoint
Unifi, LoanServ, OCIE
Typing proficiency 60 words per minute
Analytical
Dependable Detail Oriented
Basic Math Skills

Experience:

Confidential

Post-Closing Representative

Handles internal requests for original documents
Establishes and maintains contacts with various document custodians
Abides by BNY Mellon, Wells Fargo Bank N.A., US Bank, PNC and Bank of America document request procedural guidelines
Received award for facilitating the change of department operations
Creates and notarizes mortgage assignments

Confidential

Technical Clerk

Fulfilled contact commitment for Nationwide Advantage Mortgage Company as a technical clerk
Handled internal requests for original documents
Assisted shipping department to ensure accurate data was being transmitted and sold to investors
Processed modification requests within the allotted timeframe and ensured the required documentation wascorrect
Utilized advance computer programs such as LoanServ, Unifi, and OCIE

Confidential

Home Preservation Specialist

Single point of contact to assist homeowners through the default process from start to finish
Saved time by proactively composing and distributing technical procedural documents to homeowners
Input detailed and concise information in regards to homeowner's status of review
Increased efficiency by aligning resources within my business unit
Abided by WFHM, U.S. Treasury, FNMA and FHA default procedure guidelines

Confidential

Loan Servicing Specialist

Processed loans in default for payment assistance
Facilitated the resolution of customer escalations via verbal and written communications as a senior representative
Responsible for the implementations of procedural changes
Abided by investor guidelines for default procedures including WFHM, U.S. Treasury, FNMA, FHLMC, FHA, VA, and Private Banks
Received numerous quality assurance and service excellence awards

Confidential

Loss Mitigation Representative

Fulfilled contract commitment for Wells Fargo Home Mortgage as a default team member
Provided homeowners with loan details and document review
Utilized a multifunction computer system to assist homeowners such as LPS/MSP, ERLMF, LIV, GEM and SharePoint
Documented detailed descriptions of the homeowner's inquiries and the resolutions
Processed loans for payment assistance according to both WFHM and U.S. Treasury guidelines