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Customer/client Service Representative Resume Profile

Charlotte, NC

Objective: To obtain a position with a company that will enhance my customer service, management, communication andcomputer skills while offering me the opportunity to grow and advance within the organization.

Skills:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Microsoft Office software, including MS Outlook, Word, Excel and PowerPoint, Windows 7/XP/Vista, Internet explorer, Google Chrome, Active Directory, SharePoint

  • Hands on experience in a 24/7 Helpdesk/Global Command Centermonitoring BPPM and BMC Remedy consoles for critical alerts for various regions.
  • Knowledge of opening, driving and managing bridge calls via WebEx application
  • Knowledge and hands on experience with Networking, Client Severs, routers, switches, loading/unloading tapes, rebooting windows servers and remote desktop administration
  • Request and provide site and card access for various vendors, employees and visitors.
  • Monitoring camera screens for the company facility

Experience

Confidential

Trainee

  • Microsoft Office software
  • MS Outlook
  • Windows 7/XP/Vista
  • Google Chrome
  • Active Directory
  • Hands on experience in a 24/7 Helpdesk/Global Command Center monitoring BPPM and BMC Remedy consoles for critical alerts for various regions
  • Knowledge of opening, driving and managing bridge calls via WebEx application
  • Knowledge and hands on experience with Networking, Client Severs, routers, switches, loading/unloading tapes, rebooting windows servers and remote desktop administration
  • Request and provide site and card access for various vendors, employees and visitors
  • Monitoring camera screens for the company facility

Confidential

Customer/Client Service Representative

  • Answer alarms and investigate disturbances.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Escort individuals to specify locations.
  • Contributes to team effort by accomplishing related results as needed.
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours.
  • Serves customers by providing product and service information resolving product and service problems.

Confidential

Inventory Associate contractor

  • Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
  • Kept records on the use or damage of stock or stock-handling equipment.
  • Examined and inspect stock items for wear or defects, reporting any damage to supervisors and moving and entering inventory in the computer.
  • Provided assistance or direction to other stockroom, warehouse, or storage yard workers.

Confidential

Warehouse Management Support

  • Directed and motivated Teammates and effective and timely scheduling of Warehouse Teammates and Support Staff
  • Coordinate the investigation of accidents or unsafe conditions through the company safety department.
  • Responsible for compliance and knowledge with OSHA regulations and other safety standards.
  • Maintained facility in a safe manner in accordance with company and governmental standards.
  • Uphold sanitation and housekeeping standards and conduct compliance audits to such standards.
  • Managed and benchmark warehouse aspects of profit and loss statement and assist managing other departments
  • Experinced with Driving Reach Lifts, Driving Forklifts, Loading and Unloading Trucks,,
  • Maintained and posted current week and following week schedules should always be posted with a working copy available by request for the next week.
  • Enforced general company policies and issuance of coaching/disciplinary documentation
  • Established and provided departmental coverage and leadership and maintain level of managerial professionalism at all times.
  • Provide additional assistance with projects and other items to be assigned periodically.

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