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Software Developer Resume Profile


  • Business Process Management BPM
  • Collaborative Problem Analysis/Resolution
  • Documentation Management
  • Innovative/Effective Leadership Mentoring
  • IT Security Software Development
  • Process Redesign/Standardization/Efficiency
  • Project Release Management
  • Software Development Product Lifecycle
  • Technical Writing/Editing/Publishing/Tools
  • User Interface Design

Experience Destination

Senior Consultant: Business Process and Documentation Specialist

  • Supported several BPM efforts, including: business, functional, and technical requirements process redesign for efficiency, quality, and cost effectiveness SharePoint administration and development of sites, lists, libraries, and dashboards documentation, training, and template development project management and ITIL implementation.
  • Researched, developed, and implemented several solutions to create streamlined, efficient, repeatable IT processes to improve workflow and consistent output. Proposed usage of business automation tools to improve IT process efficiency and reporting capabilities. Solutions included Change Management project, Inventory Analysis project, Purchase Service Request List project, several NERC CIP projects.
  • Proactively identified solutions for areas of improvement and worked with users to implement.
  • Acted as liaison between IT Infrastructure, IT Security, and other teams providing consulting services.
  • Created workflow/swim lane diagrams and RACIs to aid in the understanding of complex processes.
  • Researched, wrote, and edited procedural and system recovery documentation for NERC CIP compliance. Worked closely with teams and subject matter experts. Acted as a liaison between teams.
  • Initiated, analyzed, and implemented substantial restructure and edit of the NERC CIP Recovery Plan and associated Procedures that dramatically reduced redundancy and maintenance efforts, and significantly improved usability of documentation.
  • Assisted in all phases of preparation for the 2010 WECC Audit, including evidence compilation, RSAW development and reviews, evidence presentation and packaging, and follow-up mitigation plans.
  • Obtained significant understanding of the NERC CIP Standards and Requirements. Acted as a subject matter expert for several Standards and Requirements.


Senior Consultant

  • Utilized BPM and automation tools to improve workflow in an integrated, Web-based system.
  • Researched, wrote, and edited specifications, use cases, system administration documentation, disaster recovery plans, and online help for delivered and integrated custom Web-based software solutions. Edited partner practice documents.
  • Analyzed business practices software development and customer services and support and identified areas of process improvement. Partnered with client to plan and implement efficient, high-quality, cost-effective solutions.
  • Developed documentation and current/future business process flow diagrams to aid the client's understanding of complex development and customer services and support processes, ensuring repeatable, high-quality development and business process flow efforts moving forward.
  • Partnered with management, development, and customer support and services teams to perform project management tasks established scope and timelines identified resources, risks, and alternate plans and tracked progress, adjusting schedule/resources/budget, as needed .
  • Developed executive-level presentations to demonstrate current/future states to executive committee.
  • Responsible for managing and tracking the installation and maintenance process for 12 server silos approximately 60 servers .
  • Created and maintained SharePoint sites.
  • Performed software installations that supported a nightly build script and provided stable development, testing, training, staging, and production environments.
  • Designed/developed custom screens and menus, and partnered with client to set up a data starter set.


Software Corporation Director of Documentation

  • Responsible for all areas of operation in the documentation department, including budgeting, project management, technology selection and implementation, personnel management, and standardization.
  • Effectively worked with executives, managers, and team members to provide quality documentation on time and under budget.
  • Anticipated needs of end users and other departments and provided effective documentation solutions.
  • Managed/mentored resources to improve the technical writer's efficiency and documentation consistency.
  • Assisted in quality assurance by establishing standards for design documents, requirements, specifications, and user interface design. Surveyed customers and held focus groups.
  • Developed a WebHelp system add-on that enabled system administrators of a Web-based product to create their own customized Help specific to their facility.
  • Redesigned the user interface for a Web-based product, which resulted in increased customer satisfaction.
  • Participated in several process improvement projects documentation-specific and cross-functional , including developing and implementing a standardized release process and checklist.
  • Focused on establishing repeatable processes in the documentation team and corporate-wide to reduce errors and redundancies, including documenting processes, creating templates and checklists that standardized usage, creating style guides, establishing documentation sets, and creating UI standards.
  • Involved in all aspects of documentation, including research, writing, editing, production, testing, and delivery.


Documentation Manager/Documentation Infrastructure Leader

  • Responsible for all areas of operation in the documentation department, including budgeting, project management, technology selection and implementation, personnel management, and standardization.
  • Promoted to Documentation Infrastructure Leader to define and coordinate integration efforts and organizational strategies during the merger, to identify areas that leveraged strengths and efficiencies of each organization, and to manage and lead the combined team 55 writers nationwide after the merger.
  • Involved in all aspects of documentation, including research, writing, editing, production, and testing.
  • Ongoing training in Business Process/Project/Staff Management and Documentation Practices

Professional Skills Software

MS Windows, MS Office Word, Excel, PowerPoint, Outlook, Visio, Access, InfoPath, OneNote , MS Project, MS Visual Source Safe, MS SharePoint/SharePoint Designer, Adobe Acrobat/FrameMaker, RoboHelp/RoboHTML, HomeSite, WebWorks Publisher, HTML Help Workshop, HelpBreeze, SnagIt, FullShot, Hijaak Pro, TeamTrack, Metastorm BPM

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