Customer Service Specialist Resume Profile

Objective/Summary of Qualifications Innovative marketing professional with more than 13 years experience in marketing and sales. Experience in digital and social media advertising and management. Specializes in building relationships with vendors and clients. Develops high impact and cost effective media outreach plans for businesses based on target audiences. Manages/works with special projects and events to make them successful.

Professional Experience

Photographer/Receptionist
Handles administrative work for the Senior portrait division of the company
Photographer for school districts in and around South Carolina
Establishes and builds relationships with school administrators and staff
Develops an eye for detail when developing quality photographs

Marketing/Advertising/ Event Promotion

Created eye catching advertising campaigns and brainstormed ideas for sponsorships to help promote festivals all across South Carolina ex. Facebook contests for Color Run 5k
Educated clients on social media, advertising, marketing, website management, and the necessity of needing an online presence to help businesses continue to grow in challenging economic times
Worked on challenging assignments as a team in order to achieve our desired goals
Provided sales support and assistance for special projects
Worked with Photoshop CS6 to make tweaks to photographs when needed

Strategic Planning/Budget Planning

Utilized needs analysis and marketing research methods in order to uncover client goals, objectives, and budgets
Collaborated with clients to produce creative print/digital/magazine/insert ad campaigns and assisted in ad creative with graphic designers
Brainstormed with clients on how to allocate their budgets to reach their desired results
Made interactive marketing presentations with clients to show the features and benefits of our campaign solutions

Account Management/Business Development

Account manager for 75 plus national and local accounts ex. FLW outdoors, Windsor Jewelers, Sandy's Hot Dogs
Established solid relationships with local and national clients
Problem solved client issues and provide effective customer service to maintain credibility and loyalty
Responsible for developing existing as well as new business accounts and increasing their revenues
Utilized persuasive selling skills to prospect and develop new business to close sales

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